Date Posted: July 13, 2026
Job Title
Hospitality Services Manager
Location
Marina Point Village, North Bay, Ontario
Vacancy Type
This posting represents an existing vacancy and is for an immediate opening.
Compensation
$25.00 to $27.50 per hour, plus group benefits, group RRSP, paid sick time, and vacation, based on experience and qualifications.
Position Summary
We are seeking a Hospitality Services Manager to lead the daily operations of our hospitality services at the Marina Point Village site, with oversight of Food Services and Environmental Services. This role leads a service-focused team culture, balances resident experience with operational excellence, and ensures compliance with applicable standards and legislation in Ontario retirement living.
Key Responsibilities
· Plan, organize, and manage daily operations across Food Services and Environmental Services to ensure quality, efficiency, and resident satisfaction
· Lead, coach, schedule, and support hospitality team members, including onboarding, training, performance management, and development
· Maintain high standards of customer service and respond to resident concerns promptly and professionally, ensuring issues are documented and resolved
· Monitor supplies, equipment, and service quality on an ongoing basis, and implement quality improvement measures
· Manage departmental budgets, control costs, and prepare expenditure reports for review by senior leadership
· Oversee inventory processes and ordering to support smooth operations and service continuity
· Conduct regular team meetings to review operations, resident feedback, quality expectations, and staff concerns
· Partner with Human Resources on recruitment and staffing plans, including participation in interviews and hiring decisions
· Ensure policies and procedures are implemented consistently and that the home meets applicable requirements under the Retirement Homes Act and related standards
Qualifications
Graduate of:
I. An accredited Food Service Supervision or Nutrition Management program, Food and Beverage Management program, or
II. Bachelor’s degree in hospitality management or a related field, or
III. Red Seal trade certification
· Minimum five years of experience working in hospitality management, preferably in retirement living, long-term care, or a similar regulated environment
· Experience in high-volume or quantity food preparation and menu creation is an asset
· Experience in budget management and administrative functions
· Proficient in Microsoft Office and familiar with online ordering processes
· Willingness to actively pursue personal and professional development
· Working knowledge of Hazard Analysis Critical Control Point (HACCP), sanitation practices, Workplace Hazardous Materials Information System (WHMIS), Occupational Health and Safety, and the Employment Standards Act, 2000
· Food Handler Certification and Sanitation Certificate required
· Familiar with standards set out in the Retirement Homes Act, 2010 and the role of the Retirement Homes Regulatory Authority
· Bilingualism in English and French is considered an asset
Pre-Employment Requirements
· Successful completion of a Police Record Check with Vulnerable Sector Screening, acceptable to the employer, completed within six months prior to start date
· Ability to meet the home’s health screening and infection prevention requirements for work in a retirement community, as required by applicable legislation and public health guidance
Knowledge, Skills, and Abilities
· Resident-focused service mindset with a commitment to consistent, high-quality hospitality standards
· Strong leadership, organization, and decision-making skills
· Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, families, staff, and vendors
· Ability to clearly direct and supervise staff using written and verbal communication
· Ability to multitask, prioritize, and work effectively in a fast-paced environment
· Ability to resolve conflict in a calm, professional, and respectful manner
· Ability to work independently with minimal supervision
· Strong problem-solving and sound decision-making abilities
· Ability to assess situations, determine urgency and risk, and take appropriate action in the best interests of the retirement community
· Demonstrated initiative, good judgment, and effective time management
· Demonstrated understanding of sustainability practices in the hospitality industry
· Knowledge of hospitality industry trends, best practices, and regulations in the Ontario retirement sector
· Knowledge of therapeutic diets and current nutritional standards relating to an older adult population
· Knowledge of standard hospitality practices and procedures
Who We Are
Dalron Senior Living develops and manages retirement living communities that support aging in place within a continuum of care environment. Our residents enjoy the peace of mind of knowing that support services are available when required. Our communities provide value, comfort, independence, and security through fully integrated services, high-quality accommodation, and a resident-centered approach. We are guided by a philosophy of respect for dignity, individuality, and meaningful engagement, and we strive to create safe, welcoming, and supportive environments where residents can thrive. Dalron Senior Living is an equal opportunity employer committed to building a diverse and inclusive workforce.
Artificial Intelligence Disclosure
Dalron Senior Living does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants for this role.
Accessibility and Accommodation
Dalron Senior Living is committed to an inclusive, equitable, and accessible recruitment process. Accommodation is available for applicants with disabilities throughout all stages of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Applicants requiring accommodation are encouraged to notify Human Resources.
Additional Information
Employment is subject to the Employment Standards Act, 2000 (Ontario), applicable legislation, and Dalron Senior Living policies and procedures.
While we thank all applicants, only those under consideration for the position will be contacted.
Pay: $25.00-$27.50 per hour
Work Location: In person
