North Bay On Night auditor Jobs – 2 Openings This Week

Front Desk Associate / Night Auditor
Days Inn & Suites, North Bay —North Bay, ON
- $17.60 an hour
- Part-time
- Hotel
- Cashiering
- Data entry
Quick apply
3d
Guest Service Agent/Night Auditor
Best Western North Bay —North Bay, ON
- From $17.60 an hour
- Part-time
- Bilingual
- Microsoft Word
- Hotel
Quick apply

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Guest Service Agent/Night Auditor
Best Western North Bay —North Bay, ON
Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.
From $17.60 an hour
Quick apply

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Night Auditor
Comfort Inn & Suites Bowmanville —Bowmanville, ON
Conduct nightly audits of hotel financial transactions, including verifying billing and payment accuracy. Update and manage front desk records, reservations,…
$17.80–$18.00 an hour
Quick apply
2d
Night Audit
InnVest Hotels Limited —Markham, ON
Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and…
Quick apply

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Front Desk Associate / Night Auditor

Days Inn & Suites, North Bay
North Bay, ON

Quick apply

Job details

Part-time
$17.60 an hour
3 days ago

Qualifications

WHMIS Certification
End-of-shift balancing
Fire safety
Hotel and accommodations experience
Night audit
Filing
Complaint handling
Information security
Cashiering
Client services
Customer service orientation
Data entry
Front desk
Stocking
Guest services
POS systems
Guest issue resolution
Communication skills
Client interaction

Full job description

Days Inn & Suites by Wyndham, North Bay is seeking a reliable, professional and guest-focused Front Desk Associate / Night Auditor. This is a part-time rotational position requiring availability for morning, evening and overnight shifts. The successful candidate will provide front-desk and guest services, process reservations and payments, complete check-ins and check-outs, respond to calls and emails, maintain accurate hotel records and complete night-audit and other office-related duties when assigned.

Main Duties and Responsibilities

Welcome guests and provide courteous, professional and efficient customer service at the front desk.
Complete guest check-ins and check-outs accurately and in accordance with hotel procedures.
Receive, create, modify and cancel reservations made directly, by telephone, by email and through approved online reservation channels.
Answer incoming telephone calls and respond to guest inquiries, reservation requests and hotel-related emails.
Provide accurate information regarding room availability, rates, hotel services, policies and local information.
Process cash, debit and credit-card transactions and follow established payment, authorization and cash-handling procedures.
Operate the hotel's point-of-sale (POS), property-management, reservation and other front-office computer systems.
Maintain accurate guest accounts, folios, reservation information, room status and shift records.
Protect guest privacy and confidential information and follow hotel procedures for identification, payment information and account access.
Respond to guest requests and coordinate with housekeeping, maintenance and other departments as required.
Handle routine guest concerns professionally and refer escalated complaints, security concerns or unusual situations to the appropriate supervisor or manager.
Complete office-related duties such as filing, data entry, printing, scanning, preparing shift notes and maintaining front-desk records.
Maintain a clean, organized and professional front-desk and lobby work area.
Follow hotel safety, emergency and fire-safety procedures and report hazards or incidents promptly.
For night-audit shifts, review daily transactions, guest accounts, payment postings and required reports and complete the hotel's end-of-day procedures.
Communicate important information to the incoming shift and complete shift handover requirements.
Perform other reasonable front-office, guest-service and administrative duties required for hotel operations.

Required Skills and Qualifications

Strong customer-service and interpersonal skills.
Good verbal and written communication skills for in-person service, telephone calls and email correspondence.
Basic to intermediate computer knowledge and confidence learning hotel software and reservation systems.
Ability to operate POS terminals and accurately handle cash, debit and credit-card payments.
Good attention to detail when entering reservations, processing payments and maintaining guest records.
Ability to maintain guest confidentiality and follow privacy and information-security procedures.
Ability to work independently during night shifts and as part of a team during other shifts.
Reliable, punctual, organized and able to manage multiple tasks in a fast-paced hotel environment.
Previous hotel, front-desk, customer-service, office or cash-handling experience is an asset.

Shift Availability

This is a part-time rotational position. Applicants must be able to work a combination of morning, evening and night shifts based on the hotel's scheduling and operational requirements. Weekend and holiday availability may be required.

Physical and Operational Requirements

Ability to stand and walk for extended periods during the shift.
Ability to perform light lifting, carrying and stocking of routine hotel supplies.
Ability to complete property walk-around and move between guest-service and operational areas as required.
Ability to perform reasonable tasks according to hotel operational requirements while maintaining guest service and safety.

Required / Employer-Provided Training

The successful candidate must complete and maintain the hotel training required for the position, including:

WHMIS training.
Hotel fire-safety and emergency-procedure training.
Payment handling, cash handling and credit/debit-card processing procedures.
Online, telephone and email reservation procedures.
Guest check-in and check-out procedures.
Hotel property-management, reservation and POS system training.
Guest privacy, confidentiality and information-security procedures.
Telephone, email and front-office communication procedures.
Night-audit and end-of-day procedures when assigned to overnight shifts.

Personal Suitability

Client-focused and professional.
Dependable and responsible.
Accurate and detail-oriented.
Calm and courteous when handling guest concerns.
Able to exercise good judgment and follow hotel procedures.
Comfortable working rotational shifts, including overnight hours.

How to Apply

Qualified applicants are invited to submit a resume for consideration. Only applicants selected for further consideration will be contacted.

Pay: $17.60 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

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