Who we are:
Since 1971, Burnaby Family Life has been offering quality community social services in Burnaby and in neighboring communities. We’re building on that tradition and working every day to make a more inclusive, welcoming and safe community for all. Our organization promotes work culture that values transparency, teamwork, learning, and integrity.
Job Summary:
The Support and Education Coordinator is responsible for planning, coordination, delivery, and administration of four weekly pre- and postnatal support and education groups in Burnaby and New Westminster. This role creates a welcoming, inclusive, and supportive environment for expectant and new mothers by facilitating and planning group sessions, providing evidence-informed education, and fostering meaningful peer connections to increase positive birth outcomes and connect women within their community.
Key Duties and Responsibilities:
- Supports the objectives of the Pregnancy Outreach Program by using the established program criteria and practice standards, and guidelines when assessing participants’ needs and providing information, resources and support.
- Determines and coordinates scheduling of topics and/or guest speakers and facilitators for four weekly pre and postnatal groups. Maintains up-to-date knowledge of community resources and liaises with relevant agencies, professionals, and the community to provide relevant program information to the participants.
- Ensure programs are delivered in safe, inclusive environments.
- Facilitates regular group sessions in relation to maternal/child health and wellness as needed.
- Sends reminders to program participants about program topics and start time as needed.
- Maintains an up-to-date record of program registrations, including client intake list and supports all group intakes coming off the waitlist.
- Ensures all registration forms are completed, following up with clients for missing information and then uploading them into Teams.
- Maintains an up-to-date record of program attendance, including record of clients’ unexcused and/or excused absences in ShareVision database, follows up with clients' program attendance as needed.
- Submit weekly snacks and supply orders for the programs to manager after coordinating with program Dietitian.
- Ensure snacks are prepared using proper food safety. Maintains an understanding of any client’s allergy requirements and uses cultural sensitivity when snack planning.
- Supports program volunteers assigned to the program (i.e. how to prepare snacks, how to set up room, etc.)
- Maintain health and safety standards. Clean and sanitize snack preparation areas and equipment with the help of volunteers.
- Maintain inventory and order supplies as needed for both locations (plates, cutlery, napkin, dish soap, tissues, etc.).
- Remind participants to use their Tomat card in every class when the Farmer Market coupon is active (July to Dec).
- Distribute and gather client exit and quarterly surveys and submit them to the manager to upload them to ShareVision database.
- Perform fire and earthquake drills quarterly and H&S internal inspections monthly.
- Upholds confidentiality, cultural humility, and trauma-informed practice in all interactions. Establishes positive rapport with participants using a non-judgmental approach, relating to participants in a caring, positive, open, and culturally sensitive manner.
- Maintains up-to-date and accurate signature list for distributed resources (i.e. bus tickets, and other coupons.) as needed.
- Participates in team meetings and community events as required.
- Performs other related duties as required.
Qualifications:
- A degree in social work, counselling, adult education or other relevant human services field, or the equivalent combination of education and experience.
- Two years’ experience in facilitating educational or similar groups to women dealing with parenting, violence, poverty, and various other multiple barriers.
- Experience working in the community social service sector with demonstrated working knowledge of community-based programs and community support systems.
- An understanding of cultural competency with an ability to be culturally sensitive, respectful, confidential, and caring when dealing with diverse values, beliefs, and lifestyles.
- Knowledge of healthy pre and postnatal care (preferred).
- Knowledge of infant and child growth and development (preferred).
Additional Information:
- Valid Driver’s License and available vehicle.
- Valid Insurance and Driver’s Abstract (for applicable mileage reimbursement).
- No relevant criminal record.
Reports to: Manager of Pre and Postnatal Services
Job Title: Support and Education Coordinator
Work Site Location(s): 7355 Canada Way, Burnaby / 613 Queens Avenue, New Westminster
Weekly Hours: 21 hours weekly / 7 hours daily Tuesday through Thursday
Wage: $27.33 - $29.84 (depending on relevant experience)
Benefits: Eligible for group benefits after successful probation period
Start Date: As soon as possible
How to Apply: To apply, please submit your resume with relevant experience. Only short-listed candidates will be contacted for interviews. Thank you for your interest.
Pay: $27.33-$29.84 per hour
Benefits:
- Employee assistance program
- On-site parking
- Paid time off
Application question(s):
- Do you have a degree in social work, counselling, adult education or other relevant human services field, or the equivalent combination of education and experience?
Experience:
- social services: 2 years (preferred)
- facilitation and group education: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
- Insurance and Access to Vehicle (preferred)
Work Location: In person
