Oakville, On Customer service/operations coordinator Jobs – 17 Openings This Week

Service Dispatch Coordinator — Commercial Foodservice Equipment
GBS Foodservice Equipment Inc. —Oakville, ON
- From $54,500 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
- Dental care
- Life insurance
Quick apply
Installation and Service Manager – Striker Bowling Solutions
splitsville —Oakville, ON
- Up to $100,000 a year
- Full-time
- Casual dining restaurant
- Up to 50% travel
- Schematics
Inside Sales Reprsentative
MEDLOG Canada —Mississauga, ON
- From $60,000 a year
- Full-time
- Sales
- Business development
- Presentation skills
- Dental care
Quick apply
Customer Service/Operations Coordinator
ProTemps Canada —Mississauga, ON
- $23 an hour
- Full-time
- Customer service
- Microsoft Office
- Bachelor's
Quick apply
7d
Logistics Coordinator (GVA)
CEVALogistics —Mississauga, ON
- $25.70–$38.54 an hour
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
- Dental care
Administrative Coordinator - Mechanical Services
Ainsworth Inc. —Mississauga, ON
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Dental care
Quick apply
Bilingual Field Service Coordinator
Endress+Hauser Canada —Burlington, ON
- $60,000–$65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Language training provided
- Flexible schedule
Schedule Coordinator
Konecranes —Burlington, ON
- $60,000–$70,000 a year
- Full-time
- Bachelor's
- Communication skills
- Designated paid holidays
- Disability insurance
Quick apply
Team Lead, Service Coordinator
Clutch Technologies Inc. —Mississauga, ON
- $32–$36 an hour
- Overtime
- Azure
- Supervising experience
- HVAC
- Dental care
Quick apply
BDC - Service, Ride Corporate
Ride Corporate —Oakville, ON
- $23–$25 an hour
- Full-time
- Bilingual
- CRM software
- Spanish
- Dental care
Quick apply
Service Manager
Milton Hyundai —Milton, ON
- $90,000–$130,000 a year
- Full-time
- Customer service
- Presentation skills
- Organizational skills
Quick apply
14d

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Client Care Coordinator - Service
Motion LP —North York, ON
You will receive incoming service requests by phone, email, and in person, gather the necessary information, create accurate service work orders, and ensure…
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Service Dispatch Coordinator — Commercial Foodservice Equipment

GBS Foodservice Equipment Inc.
Oakville, ON

Quick apply

Job details

Full-time
From $54,500 a year

Qualifications

Microsoft Excel
ERP systems
Accounting software
Logistics
English
Microsoft Office
HVAC
Food service experience
QuickBooks
Organizational skills

Full job description

About GBS Foodservice Equipment Inc.

GBS Foodservice Equipment Inc. is a leading distributor of commercial foodservice equipment, serving restaurants, grocery chains, hotels, institutions, and commercial kitchens across Canada. Based in Oakville, Ontario, our service department supports installations, repairs, preventative maintenance, and warranty work on a wide range of commercial kitchen equipment including cooking, refrigeration, warewashing, and ventilation systems.

The Opportunity

We are looking for an experienced Service Dispatch Coordinator to join our service operations team. This is a dedicated dispatch and service coordination role — you will be the central point of contact between our customers, service technicians, parts suppliers, and warranty departments, ensuring service calls are triaged, scheduled, tracked, and resolved efficiently.

This role is ideal for someone with experience in service dispatch, technical coordination, or parts management who thrives in a fast-paced environment and knows how to keep multiple priorities moving at once.

What You Will Do

Dispatch & Scheduling

Receive, triage, and prioritize incoming service requests via phone, email, and customer portals
Dispatch and schedule service technicians across Southern Ontario based on location, urgency, skill set, and availability
Monitor daily technician schedules and adjust dispatching in real-time to accommodate emergency calls, cancellations, and schedule changes
Communicate ETAs, scheduling updates, and service status to customers throughout the service process
Coordinate after-hours and on-call service coverage as needed

Phone-Based Service Support

Field incoming service calls from customers experiencing equipment issues
Gather diagnostic information from customers to assist technicians with pre-arrival troubleshooting
Provide basic phone-based troubleshooting guidance to customers where appropriate, escalating to technicians when needed
Act as the primary point of contact for customers from initial call through to service resolution

Parts Coordination

Identify, source, and order parts required for service work
Track parts orders and deliveries to ensure technicians have what they need before arriving on-site
Coordinate with parts suppliers, manufacturers, and the warehouse team on availability, lead times, and backorders
Maintain accurate parts records tied to service calls and customer equipment

Warranty Administration

Process warranty claims and coordinate approvals with manufacturers
Maintain warranty documentation including proof of purchase, serial numbers, and service records
Track warranty claim status and follow up with manufacturers on outstanding claims
Ensure warranty work is properly documented and coded for accurate billing and reporting

Records & Reporting

Maintain accurate and up-to-date service records, call logs, and customer equipment files
Track service call metrics including response times, completion rates, and open work orders
Assist with service reporting and data tracking for management review
Support continuous improvement of dispatch workflows and internal processes

Qualifications

Required:

2+ years of experience in service dispatch, service coordination, field service scheduling, or a similar role
Strong phone presence — comfortable handling high call volumes, gathering technical information, and communicating with customers under pressure
Excellent organizational skills with the ability to manage multiple service calls, technicians, and priorities simultaneously
Strong attention to detail, particularly around parts ordering, warranty documentation, and service records
Proficient with Microsoft Office Suite, especially Excel (lookups, filtering, tracking spreadsheets)
Clear written and verbal English communication
Ability to work independently, stay on top of recurring tasks, and follow through without being managed closely

Preferred:

Experience in the commercial foodservice, HVAC, mechanical, or industrial equipment service industry
Experience with ERP systems, service management software, or CRM platforms
Experience with QuickBooks or accounting software (invoicing, sales orders, billing documentation)
Familiarity with parts ordering, inventory systems, and supplier coordination
Understanding of warranty claim processes and manufacturer coordination
Experience reading or interpreting basic equipment documentation (model numbers, serial numbers, parts diagrams)
Knowledge of service dispatch logistics including routing, technician scheduling, and emergency prioritization

What We Provide

Competitive salary starting at $54,500, based on experience
Extended health care, dental, life insurance, and AD&D
Performance-based bonus opportunities
Vacation and paid sick days
Training and professional development
Supportive, family-owned work environment

Working Conditions

In-office position at our Oakville head office, Monday to Friday
Fast-paced service environment with high phone and email volume
You will work closely with the Service Manager, Parts & Service Manager, service technicians, and other departments

Why GBS?

GBS is a family-owned business that has been serving the Canadian foodservice industry for decades. Our service team is the backbone of our operation, and this role is critical to keeping it running smoothly. We invest in our people, value reliability and initiative, and maintain a culture that puts family first.

GBS Foodservice Equipment Inc. is an equal opportunity employer. We provide accommodation in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: From $54,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service/operations coordinator jobs in oakville, on

Service Dispatch Coordinator — Commercial Foodservice Equipment

Installation and Service Manager – Striker Bowling Solutions

Inside Sales Reprsentative

Customer Service/Operations Coordinator

Logistics Coordinator (GVA)

Administrative Coordinator - Mechanical Services

Bilingual Field Service Coordinator

Schedule Coordinator

Team Lead, Service Coordinator

BDC - Service, Ride Corporate

Service Manager

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