Position Title: General Manager
Location: Peak Cellars, 2290 Goldie Road, Lake Country, BC
Employment Type: Full-Time, Permanent
Position Summary
Peak Cellars is seeking an experienced and inspiring General Manager to lead all aspects of our hospitality, food & beverage, retail, and guest experience operations. Peak Cellars is one of the Okanagan’s premier winery destinations. The General Manager is responsible for delivering a world-class guest experience, leading a high-performing year-round and seasonal team, and driving the commercial performance of the property in close partnership with senior leadership of O’Rourke Family Vineyards.
Key ResponsibilitiesOperations & Guest Experience
- Provide overall leadership and day-to-day management of the Peak Cellars property, including the Tasting Bar, Garden Bistro, retail wine shop, and event spaces.
- Champion service standards that consistently exceed guest expectations and reflect the Peak Cellars brand.
- Oversee scheduling, staffing levels, and operational flow to align with reservations, peak season demand, and special events.
- Resolve guest concerns promptly and professionally, turning service recoveries into loyalty-building moments.
Food & Beverage Leadership
- Oversee the Garden Bistro in partnership with the Executive Chef, ensuring quality, consistency, and profitability across lunch, dinner, and seasonal service.
- Maintain a strong farm-to-table connection with the on-site organic garden and trusted local suppliers.
- Lead menu, beverage, and pricing reviews; manage food and beverage cost percentages, labour costs, and inventory controls.
- Ensure full compliance with BC Liquor and Cannabis Regulation Branch (LCRB) rules, FoodSafe, and Serving It Right standards.
Sales, Marketing & Wine Club
- Drive revenue growth across tasting experiences, retail wine sales, the Garden Bistro, the Inner Circle Club, and private events.
- Champion the growth and retention of the Wine Club, ensuring members feel valued and engaged year-round.
- Collaborate with the marketing team on campaigns, events, and partnerships that strengthen brand awareness and visitation.
- Build relationships with the Scenic Sip Trail, tour operators, hotels, concierges, and tourism partners across the Okanagan.
Team Leadership & Culture
- Recruit, train, develop, and retain a strong year-round and seasonal team across hospitality, F&B, and retail.
- Set clear performance expectations, provide regular coaching and feedback, and conduct performance reviews.
- Foster a culture of hospitality, accountability, professionalism, and pride in the Peak Cellars brand.
- Champion workplace health, safety, and inclusion across all departments.
Financial & Strategic Management
- Monitor revenue, cost of goods, labour, and operating expenses; identify opportunities to improve margin without compromising guest experience.
- Contribute to long-term planning, capital projects, and growth initiatives across the estate.
- Provide regular performance reporting and clear, well-reasoned recommendations to senior leadership.
Compliance & Risk
- Ensure full compliance with BC Employment Standards, Occupational Health and Safety, WorkSafeBC, LCRB, food safety, and accessibility requirements.
- Maintain robust opening, closing, cash-handling, and incident-reporting procedures.
- Support emergency preparedness and response across the property, in line with estate-wide protocols.
QualificationsExperience
- Minimum 5–7 years of progressive leadership experience in winery, restaurant, resort, or premium hospitality operations, with at least 3 years in a senior management role.
- Proven track record managing multi-unit or multi-department operations (tasting room, restaurant, retail, events) is strongly preferred.
- Demonstrated experience leading teams of 30+ across peak operating periods.
- Strong understanding of BC wine, hospitality, and tourism markets is a significant asset.
Skills and Requirements
- Excellent leadership, communication, and interpersonal skills, with the presence to host VIP and trade guests.
- Strong financial acumen, with experience owning a P&L, budgets, forecasting, and labour and cost controls.
- Working knowledge of point-of-sale, reservation, and wine club platforms (e.g., Tock, Commerce7, or equivalent).
- Sound judgment, problem-solving ability, and composure under pressure during peak service.
- Valid Class 5 BC driver’s license.
- Serving It Right and FoodSafe certification (or willingness to obtain prior to start).
- WSET Level 2 or equivalent wine education preferred; deeper wine knowledge considered a strong asset.
- Flexible schedule, including weekends, evenings, and statutory holidays during peak season.
Key Competencies
- Hospitality-first mindset and unwavering attention to guest experience.
- Inspiring, hands-on leader who develops people and builds strong teams.
- Commercially minded, with a structured approach to revenue, cost, and margin.
- Brand steward who represents Peak Cellars with professionalism.
- Calm, decisive, and solutions-focused under pressure.
Work Environment
- On-site role at the Peak Cellars estate in Lake Country, BC; significant time spent on the floor across the tasting room, bistro, and grounds.
- Combination of office, indoor hospitality, and outdoor environments, including some exposure to weather during events and outdoor service.
- Active role that includes walking the property, climbing stairs, and occasional lifting (up to 50 lbs).
- Schedule includes weekends, evenings, and statutory holidays during peak season; a more balanced cadence in the off-season.
Compensation and Perks
- Base Salary of 90-120k based on experience.
- Extended health and dental benefits.
- employee discounts across our restaurants and properties.
- Professional development support, including wine education (e.g., WSET).
How to Apply
We'd love to hear from you. Please send your resume, a brief introduction, and any relevant menu samples or portfolio to: [email protected]
O'Rourke Family Vineyards adheres to employment equity and equal opportunity programs and encourages all candidates to apply. We would like to thank all applicants for submitting their resume; however, only those selected for an interview will be contacted.
Pay: $90,000.00-$120,000.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person
