The Technical Services Representative interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
This posting is for an existing vacancy.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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Ensure products being used by customers meet expectations
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Ensure customer quality and service expectations are met.
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Eliminate or reduce customer complaints.
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Help achieve or exceed sales goals.
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Help achieve or exceed profitability goals.
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Help increase gallon growth.
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Communicate competitive information, new products and selling issues to Division Sales Management.
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Communicate extended product knowledge in division Industrial segments.
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Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing.
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Manage product test runs at designated customer facilities.
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Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.
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Maintain contact with laboratory on current technical issues.
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Assist with equipment installations and various line or equipment modifications/adjustments.
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Conduct technical training seminars at customers’ facilities.
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Evaluate product complaints and decide best way to resolve problem.
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Assist customers in preparing coatings specifications to meet product applications.
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Troubleshoot on-line technical problems such as correcting batches and formulation of products.
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Advise customers of product line changes and improvements. ➢ Maintain expertise in equipment use and surface preparation.
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Shade product batches using intermix system/phoenix system.
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Assist customers with product inventory control/re-ordering.
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Train customers on product knowledge and application methods.
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Evaluate product complaints and decide the best way to resolve the problem.
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Assist sales reps by preparing samples, panels, etc. for presentations.
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Coordinate technical service issues between SHW facilities and plants, sales reps and product service room.
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Maintain customer technical service issues on file for follow-up.
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Troubleshoot and resolve customer problems with spray equipment.
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Document and refer potential sales leads to appropriate sales rep.
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Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
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Other duties as assigned.
Minimum Requirements:
Preferred Requirements:
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Have an Associate or Trade Degree or Bachelor’s Degree
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Have a prior experience in one or more of the following areas: Blender, Application Engineering, R&D Lab, Manufacturing Team, Facility or Branch Management, Sales, Collision repair, Refinish Technician, System Operator, Line Manager
