Ontario Director of customer success Jobs – 2054 Openings This Week

Employee Experience Manager
Definity Financial Corporation —Toronto, ON
- $88,000–$138,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Presentation skills
- Tuition reimbursement
- Paid time off
Director of Operations, GMV - NA -Sales & Marketing
GMV-NA INC —Ayr, ON
- $90,000–$110,000 a year
- Full-time
- CRM software
- Sales
- Marketing
- Dental care
- Paid time off
Quick apply
Director of Operations – Multi-Site Operations & Performance
Coast2Coast First Aid & Aquatics Inc. —Thornhill, ON
- From $115,000 a year
- Full-time
- Hospitality
- CPR Certification
- Google Suite
- Store discount
- Paid time off
Quick apply
Plant Manager
Ice River Sustainable Solutions —Shelburne, ON
- $150,000–$160,000 a year
- Engineering
- Team management
- Mentoring
- Dental care
Director, Product - Value Add Services (VAS)
Moneris Solutions —Toronto, ON
- Full-time
- Hybrid work
- Master's degree
- Presentation skills
- Bachelor's
- Profit sharing
- Paid time off
Centre Director (York/Toronto Region)
Childventures Early Learning Academy —Aurora, ON
- $65,000–$75,000 a year
- Full-time
- CPR Certification
- Customer service
- Supervising experience
- Dental care
Quick apply
Centre Director (York/Toronto Region)
Childventures Early Learning Academy —Toronto, ON
- $65,000–$75,000 a year
- Full-time
- CPR Certification
- Customer service
- Supervising experience
- Dental care
Quick apply
Manufacturing Engineering Manager
Hexagon —Dowling, ON
- Full-time
- PMP
- Engineering
- Bachelor's
Territory Manager - Eastern Ontario
TORLYS —Peterborough, ON
- $100,000–$130,000 a year
- Full-time
- CRM software
- High school diploma or GED
- Business development
- Disability insurance
- Dental care
Quick apply
Director of Finance
Moore Packaging —Barrie, ON
- $100,000–$125,000 a year
- Full-time
- Inventory management
- Finance
- Presentation skills
- Disability insurance
- Dental care
Quick apply
Centre Director (York/Toronto Region)
Childventures Early Learning Academy —Richmond Hill, ON
- $65,000–$75,000 a year
- Full-time
- CPR Certification
- Customer service
- Supervising experience
- Dental care
Quick apply
Integration Manager, ICAT - Redevelopment (Full Time)
Windsor Regional Hospital —Windsor, ON
- $104,929–$141,963 a year
- Full-time
- PMP
- CAD
- Writing skills
- Disability insurance
- Dental care
Quick apply
Director of Operations
CWD —Niagara Falls, ON
- $120,000–$145,000 a year
- Full-time
- PMP
- ERP systems
- Microsoft Office
- Dental care
Quick apply
Centre Director (York/Toronto Region)
Childventures Early Learning Academy —Vaughan, ON
- $65,000–$75,000 a year
- Full-time
- CPR Certification
- Customer service
- Supervising experience
- Dental care
Quick apply
Chief Operating Officer (COO) - Insurance Industry
Confidential —Toronto, ON
- From $250,000 a year
- Full-time
- Bachelor's
- Team management
- Mentoring
Quick apply
Director of Construction
TPH Plumbing and Heating —Ottawa, ON
- From $140,000 a year
- Full-time
- English
- Microsoft Office
- Business development
- Disability insurance
- Dental care
Quick apply
Corporate Quality Director
Windsor Machine Group —Windsor, ON
- $100,000–$130,000 a year
- Weekends as needed
- Customer service
- Engineering
- Microsoft Office
- Mileage reimbursement
- Dental care
Quick apply
11d
Senior CMM Program/Operator
EM Dynamics —Scarborough, ON
- $34–$39 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
Director, Business Strategy
Capital One - CA —Toronto, ON
- Full-time
- Remote
- Bachelor's
- Team management
- No university degree
Hotel Director of Sales
Hampton Inn and Suites by Hilton Barrie —Barrie, ON
- From $60,000 a year
- Full-time
- Hospitality
- Customer service
- Salesforce
Quick apply

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Employee Experience Manager

Definity Financial Corporation -
Toronto, ON

Apply Now

Job details

Full-time
$88,000–$138,000 a year

Qualifications

Facilitation
Microsoft Powerpoint
Coaching
HR analytics
Post-secondary education
Change management
Qualtrics
Project management
Presentation skills
Stakeholder coordination
Data-driven outcome evaluation
Continuous improvement
Report and presentation preparation
Psychology
Data analytics
Organizational skills
Business
Stakeholder relationship building
Experience design
Stakeholder management

Full job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

At Definity, we believe that a great employee experience is fundamental for all points throughout the employee lifecycle, and we’re committed to creating a positive, supportive, and engaging culture where all employees can thrive. As part of our Employee Experience team, you’ll be instrumental in shaping initiatives that elevate engagement, attract and retain talent, and foster a high-performing culture that reflects our Employee Promise of CARE: Collaborative, Ambitious, Rewarding, and Empowering.

We're looking for a strategic and results-oriented individual with a passion for project management and a talent for crafting engaging employee experiences. As an insight-driven advocate of people-centered design, you'll report to the Director, Employee Experience, and leverage your expertise in talent management, employee experience, and data-driven insights to design, lead and execute innovative solutions that elevate the employee journey at Definity.

What to Expect:

Employee Experience Programs

Lead and collaborate with HR and business leaders on a variety of Employee Experience programs, including but not limited to Engagement, Listen Strategy, In-Office Experiences, and Employee Journeys (such as Onboarding, Offboarding, and Candidate Journeys).
Develop, implement, and sustain impactful programs aligned with our Listen Strategy and Definity’s mission, vision and strategic goals.
Provide input into Employee Experience strategy with the focus of building high performing, highly engaged teams.
Act as a subject matter expert, advising senior leaders on talent management and employee experience strategies that align with business objectives.

Data & Insights

Co-lead the employee survey platform (Qualtrics) to design and administer surveys, analyze employee feedback, and provide actionable recommendations.
Develop and produce regular and ad-hoc reports, translating data into actionable insights to inform people strategy and continuous improvement efforts.
Partner with HR Analytics to identify and measure key metrics impacting employee experience, engagement and performance and ensure that we’re continuously improving our programs.
Create dashboards, reports, and presentations for senior leadership, effectively communicating data insights and recommended actions.
Facilitate focus groups and peer discussions to gain deeper insights into areas for enhancing the employee experience.

Collaboration, Growth & Innovation

Act as a peer coach to team members, building capacity within the team.
Partner with teams across HR, Corporate Services, Technology, and Communications.
Continuously monitor, evaluate, and refine existing programs to maximize their impact on our culture.
Incorporate industry trends, best practices, and employee feedback into future initiatives.

What You Bring:

Experience: 8+ years of experience in human resources, specializing in talent management, employee experience, organizational effectiveness, change management, people analytics, employee-centered design, consulting, human capital, customer experience and/or employee engagement.
Education: Post-secondary education in human resources, psychology, organizational behaviour, business administration or a related field; CHRL designation is an asset.
Data Analysis & Reporting: Advanced proficiency in data analysis and working with tools like Qualtrics. Proven ability to interpret data, build reports and deliver actionable insights to stakeholders.
HR Systems & Technology: Experience managing HR tools and systems like Oracle. Advanced experience working with Microsoft Suite of products including PowerPoint and Excel.
Stakeholder Management: Ability to influence and partner with senior leaders, balancing competing priorities and driving alignment across functions.
Communication: Strong facilitation, coaching, and presentation skills with the ability to build trust and drive buy-in at all levels.
Project Management: Exceptional project management skills with a proven ability to plan and implement large-scale projects.
Strategic Thinking: Strategic Thinking in conjunction with practical implementation expertise (End to End Strategic Thinking and Operational Capability).
Organization: Exceptional organizational skills, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Consulting & Coaching: Outstanding consulting and coaching skills, with experience leading large-scale change initiatives.

Salary Range: $88,000-$138,000

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

Apply Now

Refine Your Search

director of customer success jobs in ontario

Employee Experience Manager

Director of Operations, GMV - NA -Sales & Marketing

Director of Operations – Multi-Site Operations & Performance

Plant Manager

Director, Product - Value Add Services (VAS)

Centre Director (York/Toronto Region)

Centre Director (York/Toronto Region)

Manufacturing Engineering Manager

Territory Manager - Eastern Ontario

Director of Finance

Centre Director (York/Toronto Region)

Integration Manager, ICAT - Redevelopment (Full Time)

Director of Operations

Centre Director (York/Toronto Region)

Chief Operating Officer (COO) - Insurance Industry

Director of Construction

Corporate Quality Director

Senior CMM Program/Operator

Director, Business Strategy

Hotel Director of Sales

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