ontario it manager Jobs – 523 Openings This Week

Manager, IT Service Desk
Ontario Power Generation —Oshawa, ON
- $111,000–$161,000 a year
- Full-time
- Computer Science
- Bachelor's
- Continuous improvement
13d
IT Site Lead
ISG Search Inc —Ottawa, ON
- Up to $100,000 a year
- Full-time
- Bilingual
- English
- Communication skills
Quick apply
5d
IT Infrastructure and Cyber Security Manager
Vertical Staffing Resources —Waterloo, ON
- $95,000–$115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
- Employee assistance program
- Paid sick leave
Quick apply
IT Infrastructure Monitoring & Event Management Lead (ServiceNow Event Management)
The Employment Solution —North York, ON
- $113,683–$155,216 a year
- Monday to Friday
- Hybrid work
Quick apply
Manager, IT Financial Compliance Advisory
Vaco by Highspring —Toronto, ON
- $120,000–$150,000 a year
- Hybrid work
- Bilingual
- Microsoft Word
- English
- Dental care
- Vision care
Quick apply
1d
IT Project Manager
PaymentEvolution —Mississauga, ON
- $60,000–$80,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- English
- Dental care
- Employee assistance program
Quick apply
10h
Network Engineer - Cisco ISE, Cisco Meraki, FortiGate, Forti Manager, FortiAnalyser, Catalyst and Ne
APPTOZA INC. —Toronto, ON
- $55–$60 an hour
- Hybrid work
- Computer networking
- Python
Quick apply
Marketing Technology Solutions Lead
Rakuten Kobo —Toronto, ON
- $77,837.00–$122,548.53 a year
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- Presentation skills
- Paid time off
- Vision care
Technical Account Manager – Managed IT Services
System Architects Inc. —Toronto, ON
- $54,884.37–$114,207.92 a year
- Full-time
- Computer networking
- Organizational skills
- In-person
Quick apply
STF: Lead Systems Administrator & Architect
MSP OPERATIONAL CORP —Ottawa, ON
- $110,000–$130,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Communication skills
Quick apply
IAM Campaign Manager
MCKESSON —Mississauga, ON
- $81,500–$108,600 a year
- Microsoft Excel
- Organizational skills
- Communication skills
Senior IT Project Manager - Digital Media + Project Management
Infinite Outsourcing Solutions —Markham, ON
- $80,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
Salesforce Technical Lead / Salesforce Developer
APPTOZA INC. —Toronto, ON
- $50–$55 an hour
- Oracle
- Salesforce
- Java
Quick apply
Program Delivery Lead – AWS CDK, SQS, Kinesis, Cognito, Service Catalog, IAM, VPC
APPTOZA INC. —Toronto, ON
- $45–$50 an hour
- Hybrid work
- AWS
- APIs
Quick apply
Supervisor, Service Desk (Onsite)
Compugen Inc —Richmond Hill, ON
- $65,000–$75,000 a year
- Overtime
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Engineering Manager
Tactable —Toronto, ON
- $150,000–$190,000 a year
- Full-time
- Hybrid work
- Azure
- English
- AWS
- Dental care
- Paid time off
Quick apply
6d
Senior Finance/ERP Solutions Lead
Arterra Wines Canada —Mississauga, ON
- $101,355–$131,165 a year
- Full-time
- ERP systems
- Analysis skills
- Manufacturing
Lead Salesforce Developer
BMO Financial Group —Toronto, ON
- $75,900–$141,900 a year
- Full-time
- Sales
- Salesforce
- Bachelor's
- Tuition reimbursement
- Life insurance
SAP Finance Manager
Fiera Capital —Toronto, ON
- $130,000–$145,000 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- English
Salesforce Development Lead
Procom —Toronto, ON
- $65.25–$87.00 an hour
- Immediate opening
- Hybrid work
- Salesforce
- DevOps
- APIs
Quick apply

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Manager, IT Service Desk

Ontario Power Generation -
Oshawa, ON

Apply Now

Job details

Full-time
$111,000–$161,000 a year
13 days ago

Qualifications

Computer Science
Post-secondary education
Bachelor's
Continuous improvement
College diploma
Leadership

Full job description

Location: Oshawa, ON, CA, L1H 8W8

Req ID: 56812

Status: Permanent Full Time

Working Conditions: On-site

Education Level: Post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline (college diploma or university degree).

Base Location: Oshawa, ON

Shift: Days

Travel: 10%

Deadline to Apply: June 4 , 2026

Salary Range: $111,000.00 - $161,000.00 Per Year

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on - and off - the job.

JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Manager, IT Service Desk.

Reporting to the Senior Manager IT Services, this position is responsible to lead and continuously improve Service Desk operations and ITSM capabilities by managing resources, SLAs, performance metrics, process governance, automation, and customer satisfaction to deliver consistent, high-quality service outcomes.

KEY ACCOUNTABILITIES

Manage day-to-day Service Desk operations and assigned resources to ensure timely, effective issue resolution aligned to SLAs and OPG objectives.
Lead Service Desk strategy and continuous initiatives, overseeing escalations and service impact communications.
Own Service Desk performance management, reporting, and productivity targets to ensure consistent service delivery.
Analyze service analytics, trends, patterns, and customer satisfaction metrics to improve existing channels and develop new service channels.
Ensure Service Desk processes are fully documented, consistently followed, regularly audited, and continuously improved.
Identify and implement automation opportunities to streamline repeatable tasks and improve operational efficiency.
Responsible for client satisfaction by reviewing post-ticket survey feedback, addressing concerns, and driving corrective actions.
Develop and execute an ITSM/Service Desk roadmap, including process/tool improvements and integration with CMDB, Discovery, Asset Management, and HR onboarding/offboarding.

QUALIFICATIONS

Post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline (college diploma or university degree).
Minimum 8 years of progressive experience in an IT Service Desk / ITSM environment, including at least 3–5 years in a leadership role (e.g., Service Desk Lead/Manager) with accountability for operations, SLAs, escalations, performance reporting, and continuous improvement/automation.
Demonstrated experience leading Service Desk operations, including resource management, ticket flow oversight, and meeting SLA/OLA targets.
Strong knowledge of ITSM best practices (e.g., Incident, Request, Problem, Change, Knowledge) and experience improving and governing service processes.
Proven ability to use service analytics (KPIs, trends, CSAT) to drive performance improvements, reporting, and strategic decision-making.
Hands-on experience with Service Desk/ITSM tools and automation capabilities (workflows, self-service, integrations) to streamline repeatable tasks.
Solid understanding of CMDB, Discovery, and Asset Management concepts and their dependencies within an ITSM environment.
Experience coordinating cross-functional integrations and operational workflows, such as HR onboarding/offboarding, and managing escalations and stakeholder communications.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact [email protected]

What makes a career at OPG different?

With operations across Ontario, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low-carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation, OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

Please submit your application online at https://jobs.opg.com/. OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

#LI-Onsite

Please note: All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose, priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.

Apply Now

Refine Your Search

it manager jobs in ontario

Manager, IT Service Desk

IT Site Lead

IT Infrastructure and Cyber Security Manager

IT Infrastructure Monitoring & Event Management Lead (ServiceNow Event Management)

Manager, IT Financial Compliance Advisory

IT Project Manager

Network Engineer - Cisco ISE, Cisco Meraki, FortiGate, Forti Manager, FortiAnalyser, Catalyst and Ne

Marketing Technology Solutions Lead

Technical Account Manager – Managed IT Services

STF: Lead Systems Administrator & Architect

IAM Campaign Manager

Senior IT Project Manager - Digital Media + Project Management

Salesforce Technical Lead / Salesforce Developer

Program Delivery Lead – AWS CDK, SQS, Kinesis, Cognito, Service Catalog, IAM, VPC

Supervisor, Service Desk (Onsite)

Engineering Manager

Senior Finance/ERP Solutions Lead

Lead Salesforce Developer

SAP Finance Manager

Salesforce Development Lead

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