Location:
This role will be hybrid, with in-person work required 3 days per week at one of our SafetyCo locations in Southern Ontario.
Project Overview:
The Systems Administrator is responsible for providing reliable, responsive, and solutions-focused technical support across SafetyCo's people, systems, devices, and technology infrastructure. This role serves as a key point of contact for employees experiencing technical issues, helping ensure that systems remain secure, functional, and accessible so teams can do their best work. From troubleshooting hardware and software issues to managing user accounts, supporting technology rollouts, and improving internal systems, the Systems Administrator plays an important role in keeping SafetyCo connected and operating efficiently.
This isn’t a role for someone looking to simply clock in and clock out. We’re looking for people who take ownership, think independently, and have the confidence to make decisions, solve problems, and move things forward without waiting to be told what to do. If you’re energized by building something from the ground up, thrive in an ambitious environment, and want the opportunity to make a meaningful impact, we want to hear from you.
Why This Role Exists:
This role exists to ensure SafetyCo's people have the technology, systems, and support they need to work effectively. The Systems Administrator provides ownership of the day-to-day technology experience across the organization, ensuring technical issues are resolved quickly, systems are maintained proactively, and employees receive the support they need to stay productive.
What Success Looks Like:
Success in this role means:
Reliable Technical Support
Providing timely, effective technical support that minimizes downtime and enables employees to work productively.
Fast Issue Resolution
Responding to technical requests quickly, diagnosing issues accurately, and resolving problems efficiently with minimal disruption to the business.
Positive Employee Experience
Creating a helpful, professional, and approachable support experience that makes technology easier for employees to use.
Secure & Reliable Systems
Supporting the security, reliability, and availability of SafetyCo's technology systems, devices, accounts, and data.
Proactive Problem Solving
Identifying recurring issues, system gaps, and potential technology challenges before they become larger problems.
Effective Technology Adoption
Supporting the implementation, rollout, and adoption of new technology, systems, and tools across the organization.
Operational Excellence
Maintaining accurate documentation, asset records, user information, system processes, and support procedures that create a consistent and scalable IT environment.
What You'll Do:
Technical Support
- Provide first-line and second-line technical support to employees across the organization
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Troubleshoot hardware, software, network, connectivity, and account-related issues
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Diagnose and resolve technical problems efficiently and effectively
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Respond to support requests and ensure issues are tracked through to resolution
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Provide clear, user-friendly guidance to employees with varying levels of technical knowledge
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Escalate complex issues to external technology partners or specialized support teams when required
User & Account Management
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Set up and manage employee user accounts, access permissions, and technology profiles
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Support employee onboarding and offboarding by coordinating hardware, software, accounts, and access requirements
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Manage access to systems, applications, and shared resources
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Ensure access is appropriately provisioned, updated, and removed as employees change roles or leave the organization
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Maintain accurate user and access records
Hardware & Device Management
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Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, and other technology equipment
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Maintain accurate records of company technology assets
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Coordinate hardware procurement, setup, repairs, replacements, and upgrades
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Ensure employees have the technology and equipment required to perform their roles effectively
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Support technology standards and best practices across the organization
Systems & Software Support
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Support the day-to-day operation of SafetyCo's technology platforms and business applications
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Assist with the implementation, configuration, and maintenance of software systems
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Monitor system issues and coordinate with vendors or external technology partners when required
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Support integrations between systems and identify opportunities to improve technology workflows
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Assist with software updates, system changes, and technology rollouts
Security & Compliance
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Support the implementation of IT security policies, procedures, and best practices
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Assist with user access management, password security, device security, and endpoint protection
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Help identify and respond to potential security risks or incidents
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Support regular system updates, backups, and security requirements
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Promote secure technology practices across the organization
Documentation & Process Improvement
- Maintain IT documentation, troubleshooting guides, system records, and standard operating procedures
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Document recurring issues and develop solutions to improve future resolution times
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Build and maintain scalable IT support processes as the organization grows
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Identify opportunities to automate repetitive tasks and improve internal workflows
Continuously improve the employee technology experience
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Project & Technology Implementation
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Support the rollout and implementation of new technology, systems, and software
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Coordinate technology requirements for new projects and initiatives
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Assist with testing, configuration, training, and adoption of new systems
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Work with internal teams and external partners to ensure technology projects are implemented successfully
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Help evaluate new tools and technologies that may improve organizational efficiency
What You Bring:
Required
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5+ years of experience in IT support, help desk, systems administration, or a related technical support role
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Strong troubleshooting and problem-solving skills
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Experience supporting hardware, software, operating systems, and business applications
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Strong understanding of user account management and access controls
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Excellent communication and customer service skills
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Ability to explain technical concepts clearly to non-technical users
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Strong organizational skills and attention to detail
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Ability to manage multiple support requests and competing priorities
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Proficiency with Microsoft 365, Windows, and common business technology platforms
Preferred
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Experience supporting Microsoft 365 environments, including Microsoft Teams, Outlook, SharePoint, and OneDrive
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Experience with Microsoft Entra ID / Azure Active Directory
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Experience with device management and endpoint security platforms
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Experience working with CRM, LMS, ERP, or other business systems
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Experience supporting remote and hybrid employees
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Experience with IT ticketing or service management platforms
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Knowledge of cybersecurity best practices
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Experience developing IT documentation and standard operating procedures
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IT certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent experience are considered an asset
Core Competencies:
Technical Problem Solving
You approach technical issues logically, diagnose root causes, and develop effective solutions rather than simply treating symptoms.
Customer Service
You are approachable, patient, and committed to providing a positive support experience for every employee, regardless of their level of technical knowledge.
Communication
You explain technical information clearly and adapt your communication style to the person and situation.
Ownership
You take responsibility for technical issues from start to finish, following through until the problem is resolved or the appropriate solution is in place.
Adaptability
You are comfortable learning new systems, working with unfamiliar technology, and figuring things out in a constantly evolving environment.
Organization & Execution
You keep systems, records, documentation, and support requests organized while effectively managing competing priorities.
Security Mindset
You understand the importance of protecting company systems, data, accounts, and access, and consistently apply secure technology practices.
Continuous Improvement
You look beyond the immediate issue to identify ways to improve systems, processes, and the overall technology experience for the organization.
Health & Wellness
- We take care of our people, because you can’t look after others if you’re not looked after too.
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Comprehensive health, dental, and vision benefits
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Access to mental health resources and wellness programs that support your well-being
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Employee Assistance Program (EAP) for confidential personal and professional support when you need it
Work-Life Balance
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We believe great work happens when people actually have time to live their lives too.
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Two weeks of vacation to start, with more as you grow with us
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Paid sick days and personal time when you need it
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No regular overtime, your evenings are yours
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A full company shutdown between Christmas and New Year’s (yes, we all take the break)
Perks & Extras
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The little things matter too.
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Employee discounts on select products and services
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Team events, social activities, and recognition moments that actually feel fun (not forced)
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The chance to do meaningful work that genuinely improves workplace safety in communities
Company Culture
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This is a place where people matter.
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A collaborative, inclusive, and supportive team environment
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Business casual dress
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A real commitment to learning, development, and helping people grow
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A workplace where ideas are welcomed, voices are heard, and contributions actually make a difference
About SafetyCo
SafetyCo is Canada’s leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry-leading services into one coordinated model, where we’re actively changing how workplace safety is done.
We help take the complexity out of workplace safety by making it simpler and more connected. Instead of juggling multiple providers, clients get one integrated partner for training, consulting, compliance, emergency response, occupational health, and risk management. The result is less chaos, stronger compliance, and safer workplaces that actually run better. And we do this all alongside a team of great people who genuinely enjoy what they do.
This Employment Ontario initiative is funded in part by the Government of Canada and the Government of Ontario.
