Ottawa, On Business operations manager Jobs – 21 Openings This Week

Courtyard by Marriott-Director of Rooms Operation
HCC (Ottawa) LP. —Ottawa, ON
- $80,000–$85,000 a year
- Full-time
- Finance
- Hotel
- Bachelor's
- Dental care
- Paid time off
Quick apply
13d
General Manager of Affiliate Facilities - Canada
Copart —Ottawa, ON
- $107,759–$121,264 a year
- Full-time
- Bilingual
- English
- Analysis skills
Quick apply
2d
Director of Operations
Dexterra Facilities Management —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Business
- Leadership
Quick apply
Operations Manager - Peel
National Diabetes Trust —Ontario
- $75,000–$80,000 a year
- Full-time
- Microsoft Office
- Bachelor's
- Driving
- Dental care
- Employee assistance program
Quick apply
7d
Director of Rooms Operations
Courtyard by Marriott Ottawa East —Ottawa, ON
- $75,000–$85,000 a year
- Full-time
- Hotel
- Bachelor's
- Business
- Dental care
- Paid time off
Quick apply
9d
Payroll Operations Lead
Omni Quality Living —Ontario
- $70,000–$80,000 a year
- Overtime
- Remote
- Microsoft Excel
- Finance
- Human resources
- Employee assistance program
- Life insurance
Quick apply
Director of Operations
Dexterra —Ottawa, ON
- Full-time
- Business
- Leadership
9d
Team Leader, CCS Operations
Medical Council Of Canada —Ottawa, ON
- $86,000–$97,000 a year
- Temporary
- Customer service
- English
- Windows
Quick apply
7d
Strategy & Operations Manager
Black & White Zebra —Ottawa, ON
- $120,000–$160,000 a year
- Full-time
- Remote
- Microsoft Excel
- Master's degree
- SQL
Service Delivery Operations Manager
Sectigo —Ottawa, ON
- $100,000–$120,000 a year
- Full-time
- Computer Science
- Salesforce
- Analysis skills
Quick apply
7d
Manager Executive Operations
OrKidstra —Ottawa, ON
- $67,000–$74,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Outlook
- Writing skills
- Wellness program
- Dental care
Quick apply
13d
Manager, Treasury & Strategic Finance Operations
Solink —Ottawa, ON
- $107,995–$150,000 a year
- Full-time
- Remote
- Microsoft Excel
- ERP systems
- Finance
- Dental care
Site Operations, Safety and Events Manager (FTE)
Invest Ottawa —Ottawa, ON
- $76,000–$104,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's
Quick apply
Payroll Manager - Global Operations
FreeBalance —Ottawa, ON
- Full-time
- Microsoft Excel
- Oracle
- Finance
Quick apply
Director, Facilities Operations and Maintenance – Permanent Full-Time (1.0)
CHEO —Ottawa, ON
- $75.67–$89.19 an hour
- Full-time
- Bilingual
- Management
- PMP
8d
Finance Operation Lead
Thales —Ottawa, ON
- $100,000–$135,000 a year
- Full-time
- Hybrid work
- Oracle
- ERP systems
- Finance
- Designated paid holidays
- Disability insurance
Product Manager III, Merchant Operations
Lightspeed Commerce, Inc. —Ottawa, ON
- Full-time
- Remote
- Inventory management
- Master's degree
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Member Experience & Operations Lead
Personalized Health Center —Ottawa, ON
- $19–$23 an hour
- Part-time
- CRM software
- CPR Certification
- Sales
- Flexible schedule
Quick apply
7d

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Manager, Marketing Operations
Toronto Transit Commission —Toronto, ON
Reporting to the Head of Marketing & Customer Experience, you will be responsible for managing stakeholder requests related to customer communication campaigns,…
$63.50–$79.41 an hour
13d
Wealth Operations Manager
The Successful Investor —North York, ON
Contribute toward the development and implementation of business strategy, plans, and processes for the wealth Management department that align with the…
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business operations manager jobs near ottawa, on

Courtyard by Marriott-Director of Rooms Operation

HCC (Ottawa) LP.
Ottawa, ON

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Job details

Permanent | Full-time
$80,000–$85,000 a year
13 days ago

Qualifications

Finance
Bachelor's
Hospitality Management
Business
Hotel experience

Full job description

JOB SUMMARY

The Director of Rooms Operations is the strategic and operational leader, responsible for all aspects of Front Office, Housekeeping, Guest Services, and Maintenance operations. This role ensures full alignment with Marriott brand standards while driving exceptional guest experience, strong financial performance, and high associate engagement. The Director of Rooms Operations maintains a hands-on leadership approach, actively engaging in daily operations, coaching leaders, decision-making and ensuring service excellence at all levels.

JOB RESPONSIBILITIES

This position is responsible for the following tasks:

· Lead all departments: Front Office, Housekeeping, Guest Services, and Maintenance

· Maintain a highly visible, hands-on leadership presence in daily operations

· Conduct weekly formal inspections of guest rooms, public areas, and back-of-house spaces

· Ensure consistent execution of Marriott brand standards and service culture

· Lead and support Marriott Bonvoy enrollment goals and guest loyalty initiatives

· Drive cross-department collaboration with Food & Beverage and Sales Management.

· Participate in Executive Committee meetings and property-wide strategy discussions.

· Develop and manage annual operations budgets (labor, expenses, and operational costs)

· Maintain strict labor control across Housekeeping, Front Office, and Maintenance

· Analyze daily and monthly P&L performance and implement corrective actions

· Track key metrics including Occupancy, ADR, RevPAR, and CPOR (Cost Per Occupied Room)

· Identify cost-saving opportunities while maintaining service excellence

· Review Medallia and guest feedback daily and take immediate corrective action

· Ensure prompt and effective guest complaint resolution and service recovery

· Oversee Front Desk, Night Audit, PBX, and Guest Services operations

· Ensure smooth check-in/check-out experiences and queue management

· Optimize room assignment strategy and occupancy flow

· Maintain accuracy in billing, cash handling, and audit procedures

· Ensure strong coordination between Front Office and Housekeeping

· Oversee lost & found, inventory, and supply management

· Conduct daily oversight and weekly formal inspections of guest rooms and public areas

· Ensure preventive maintenance programs are executed in coordination with Engineering

· Conduct performance evaluations, coaching sessions, corrective action plans, on-the-floor coaching, training, and leadership development

· Drive associate engagement, retention, and recognition programs

· Lead daily stand-ups and departmental briefings with a focus on accountability and service excellence

· Actively participate in Revenue Management calls and strategy meetings

· Support group business execution and room block optimization

· Implement upselling strategies (room upgrades, premium rooms, packages)

· Support demand forecasting and pricing strategies through operational readiness

· Oversee safety, security, and emergency response procedures

· Partner with maintenance and capital improvement projects

· Ensure health, safety, and cleanliness regulations are consistently followed

· Support internal and external audits (brand, safety, financial, operational)

· Ensure front desk staff actively promote Bonvoy enrollment

· Monitor enrollment performance and drive accountability across departments

· Integrate loyalty engagement into daily guest interactions and check-in experience

· Support property-wide strategies to increase member retention and engagement

· Other tasks as required

QUALIFICATIONS

· 5–10 years hotel operations experience in limited or full-service hotels

· 2–4+ years in senior leadership roles (Front Office Manager, Executive Housekeeper, or Rooms Division Manager)

· Experience with Marriott or comparable branded hotel environment strongly preferred

· Strong financial and labor control expertise (P&L management, forecasting, productivity)

· Hands-on leadership style with strong presence on the floor

· Deep operational knowledge of Front Office and Housekeeping

· Strong guest recovery and service excellence capability

· Excellent communication and executive-level leadership presence

· Ability to perform in high-pressure, high-occupancy environments

EDUCATION REQUIREMENTS

· Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)

HCC (Ottawa) LP. is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.

We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at [email protected].

Pay: $80,000.00-$85,000.00 per year

Benefits:

Dental care
Discounted or free food
Extended health care
On-site parking
Paid time off
Vision care

Experience:

hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

business operations manager jobs in ottawa, on

Courtyard by Marriott-Director of Rooms Operation

General Manager of Affiliate Facilities - Canada

Director of Operations

Operations Manager - Peel

Director of Rooms Operations

Payroll Operations Lead

Director of Operations

Team Leader, CCS Operations

Strategy & Operations Manager

Service Delivery Operations Manager

Manager Executive Operations

Manager, Treasury & Strategic Finance Operations

Site Operations, Safety and Events Manager (FTE)

Payroll Manager - Global Operations

Director, Facilities Operations and Maintenance – Permanent Full-Time (1.0)

Finance Operation Lead

Product Manager III, Merchant Operations

Member Experience & Operations Lead

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