Ottawa, On It support team leader Jobs – 755 Openings This Week

IT Support Operations Lead
Entertainment Partners —Ontario
- $80,000–$115,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Dental care
- Tuition reimbursement
Change and Learning Specialist
Canadian Cancer Society —Ottawa, ON
- $62,000–$72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- English
Quick apply
10d
Officer, Contact Centre Services
CMHC —Ottawa, ON
- $62,393.27–$77,991.59 a year
- Temporary
- Hybrid work
- Bilingual
- Microsoft Excel
- Customer service
Junior IT Support Technician
CIHI —Ottawa, ON
- $57,798–$67,997 a year
- Contract
- Bilingual
- Computer Science
- Customer service
Quick apply
11d
Customer Support & Implementation Specialist
Welbi —Ottawa, ON
- $55,000–$75,000 a year
- Full-time
- Remote
- Continuous improvement
- AI
- Communication skills
Quick apply
14d
Junior IT Support Technician
Canadian Institute for Health Information —Ottawa, ON
- $57,798–$67,997 a year
- Contract
- Bilingual
- Computer Science
- Customer service
3d
Retail Store Transformation Team Leads and Merchandising Reps
Merchandising Consultants Associates —Ottawa, ON
- $18–$22 an hour
- Full-time
- Merchandising
- Hotel
- Time management
Quick apply
5d
Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Supervising experience
- Project management
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
12d
Assurance Manager - Health Professional Group
GGFL —Ottawa, ON
- $92,000–$105,000 a year
- Full-time
- Communication skills
- Paid time off
Quick apply
Executive Director
Canadian Federation of Medical Students —Ottawa, ON
- $80,000.00–$84,999.99 a year
- Full-time
- Bilingual
- Doctoral degree
- PMP
- Work from home
- Flexible schedule
Quick apply
Senior Staff Accountant
GGFL —Ottawa, ON
- $65,000–$80,000 a year
- Overtime
- Accounting
- Communication skills
- Paid time off
Quick apply
Intermediate Project Manager
Adaptive Marine Solutions Inc. —Ottawa, ON
- Full-time
- Engineering
- Microsoft Office
- Project management
- Wellness program
- Disability insurance
Quick apply
10d
Occupational Health & Safety (OH&S) Representative
FCi (Fleming Communications Inc.) —Ottawa, ON
- $65,000–$75,000 a year
- Full-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
19h
Intermediate Project Manager
Adaptive Marine Solutions Inc. —Kanata, ON
- Full-time
- Engineering
- Microsoft Office
- Project management
- Wellness program
- Disability insurance
Quick apply
10d
Insurance Account Manager, Small Market Commercial
NFP Corp —Nepean, ON
- $60,000–$70,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Life Insurance Agent - LLQP License Required - Remote
Specialty Life Insurance —Ontario
- $40,000–$160,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Retail sales
- Dental care
- Work from home
Quick apply
Business Development Manager (BDM)
BizLink elocab Ltd —Ottawa, ON
- $80,000–$106,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Microsoft Office
- Dental care
- Paid time off
Quick apply
Embedded Software Developer
Averian —Kanata, ON
- $100,000–$130,000 a year
- Full-time
- Computer Science
- Engineering
- English
- Disability insurance
- Dental care
Quick apply
Registered Practical Nurse (RPN) - Bilingual
Stonemont Retirement Lifestyle —Gloucester, ON
- $32 an hour
- Bilingual
- CPR Certification
- English
Quick apply
Fundraiser - Start This Week - $19/hr Guaranteed - Ottawa, ON
Public Outreach Consultancy Inc —Ottawa, ON
- From $19 an hour
- Part-time
- Bilingual
- English
- In-person
- Dental care
- Paid time off
Quick apply

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it support team leader jobs near ottawa, on

IT Support Operations Lead

Entertainment Partners
Ontario

Apply Now

Job details

Full-time
$80,000–$115,000 a year

Qualifications

CRM software
ITIL Certification
Management
Customer service
Enterprise software
ERP systems
Accounting software
Analysis skills
Supervising experience
ITIL
Organizational skills
SaaS
Leadership
Communication skills

Full job description

About Us:

Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.

Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been Great Places to Work certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.

Job Summary:
The IT Support Operations Lead is responsible for the daily leadership, performance, and operational effectiveness of the Canadian Service Desk team. This role ensures high-quality customer support, adherence to service levels, and continuous improvement of service desk processes. The supervisor provides people leadership, manages escalations, and acts as a key link between the Service Desk, Application Support, Infrastructure, and IT leadership.

Key Duties and Responsibilities:
Team Leadership & People Management

Provide day-to-day supervision, coaching, and support for the Canadian Service Desk Engineers

Manage workload distribution, shift coverage, vacation planning, and on-call support (as required)

Conduct regular one-on-ones, performance reviews, and skills development plans

Support onboarding, training, and mentoring of new Service Desk team members

Foster a customer-focused, collaborative, and accountable team culture

Service Desk Operations

Oversee daily Canadian Service Desk operations to ensure incidents and requests are handled efficiently and consistently

Ensure adherence to ITIL-based processes for incident, request, problem, and change management

Monitor queue health and ensure tickets are prioritized, escalated, and resolved within SLA targets

Serve as the primary escalation point for high-impact or unresolved Service Desk issues

Coordinate hand-offs and escalations to Application Support, Infrastructure, Security, or vendors

Ensure an excellent onboarding experience for new employees by coordinating account provisioning, equipment readiness, access setup, and day-one support

Performance Monitoring & Reporting

Track and analyze Service Desk metrics (e.g., SLA compliance, response times, ticket volumes, backlog)

Prepare regular operational reports for IT management

Identify trends, recurring issues, and improvement opportunities based on service data

Drive corrective actions to address performance gaps

Customer & Stakeholder Engagement

Act as a key point of contact for Canadian business stakeholders regarding Service Desk performance and concerns

Communicate effectively during major incidents, service disruptions, or priority escalations

Ensure consistent, professional communication with end users

Process Improvement & Quality Assurance

Continuously review and improve Service Desk processes, workflows, and documentation

Ensure knowledge base articles and standard operating procedures are current and accurate

Promote automation and self-service where appropriate to improve efficiency

Support IT initiatives related to service improvement, tool enhancements, and user experience

Tools, Security & Compliance

Ensure Service Desk tools (ticketing, monitoring, remote support) are used consistently and effectively

Enforce access management, data protection, and security policies within Service Desk activities

Support audits and compliance requirements related to IT support services

Application Support & Operations

Provide Tier 2 support for Canadian internal line of business applications, including incident investigation, root cause analysis, and resolution

Monitor application performance, availability, and error logs to proactively identify issues

Perform regular application health checks and maintenance tasks

Liaise with the Facilities team to coordinate building access, workspace support, and vendor services, ensuring a safe, functional, and productive work environment

Qualifications:

Experience leading or supervising an IT Service Desk or support team

Strong knowledge of ITIL service management practices

Excellent people management, coaching, and communication skills

Experience with ticketing systems and service desk performance reporting

Ability to handle escalations, prioritize under pressure, and make sound decisions

Strong customer service mindset and stakeholder management skills

Experience supporting enterprise or line-of-business applications

Strong troubleshooting and analytical skills

Ability to communicate effectively with both technical and non-technical stakeholders

Strong documentation and organizational skills

A ITIL Foundation certification or equivalent experience would be preferred

Experience supporting enterprise applications and end-user environments would be considered an asset

Experience working with geographically distributed teams is preferred

Familiarity with Service Desk automation and self-service solutions is preferred

Experience with SaaS, cloud-based, or enterprise applications (e.g., M365, ERP, CRM systems) is preferred

Experience working with third-party vendors would be considered an asset

Why Work with EP:

Flexible work hours
Group RRSP with employer matching
Hybrid work environment
Extended health and dental insurance / benefits
Wellness Wallet (HealthCare Spending Account)
Movie ticket reimbursement
Casual dress code
Employee snack program
Employee Assistance Program (EAP)
Work lunches and events
Paid time off
Tuition reimbursement program

Working conditions

Conditions are normal for an office environment
Hybrid work

Compensation:
This position offers an expected compensation of $80,000–$115,000 per year, depending on skills and experience. This range reflects the anticipated salary for the successful candidate and complies with Ontario’s pay transparency requirements.

EP Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. As only short-listed candidates will be contacted, we thank you in advance for your interest in EP!

Apply Now

Refine Your Search

it support team leader jobs in ottawa, on

IT Support Operations Lead

Change and Learning Specialist

Officer, Contact Centre Services

Junior IT Support Technician

Customer Support & Implementation Specialist

Junior IT Support Technician

Retail Store Transformation Team Leads and Merchandising Reps

Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON

Assurance Manager - Health Professional Group

Executive Director

Senior Staff Accountant

Intermediate Project Manager

Occupational Health & Safety (OH&S) Representative

Intermediate Project Manager

Insurance Account Manager, Small Market Commercial

Life Insurance Agent - LLQP License Required - Remote

Business Development Manager (BDM)

Embedded Software Developer

Registered Practical Nurse (RPN) - Bilingual

Fundraiser - Start This Week - $19/hr Guaranteed - Ottawa, ON

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