Ottawa On Client success manager Jobs – 139 Openings This Week

Account Manager, Websites & Brand
1dea Design + Media Inc. —Ontario
- $80,000–$95,000 a year
- Full-time
- Remote
- Agile
- AI
- Communication skills
- Wellness program
- Paid time off
Quick apply
8d
Sales Representative Western Quebec Eastern Ontario
IKO Industries Ltd. —Gatineau, QC
- Full-time
- Computer science
- Marketing
- Business development
Sales Representative - Ottawa/Northern Ontario
Manchester Pet Supplies —Ottawa, ON
- From $65,000 a year
- Full-time
- Bilingual
- CRM software
- Microsoft Outlook
- Store discount
- Dental care
Quick apply
Marketing Manager
WebMarketers —Ottawa, ON
- $60,000–$70,000 a year
- Full-time
- Hybrid work
- CRM software
- AI
- Analytics
- Dental care
- Paid time off
Quick apply
Account Manager
WebMarketers —Ottawa, ON
- $60,000–$70,000 a year
- Full-time
- CRM software
- Project management
- Presentation skills
- Disability insurance
- Dental care
Quick apply
Business Development Manager (BDM)
BizLink elocab Ltd —Ottawa, ON
- $80,000–$106,000 a year
- Full-time
- Hybrid work
- Salesforce
- English
- Research
- Dental care
- Paid time off
Quick apply
HR Advisor
Alamos Gold Inc —Ontario
- Full-time
- Microsoft Office
- Bachelor's
- Human resources
Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)
Bureau Veritas —Ontario
- Full-time
- CRM software
- Customer service
- Engineering
CDS Account Executive CAN
Advantage Solutions —Nepean, ON
- Full-time
- Microsoft Powerpoint
- Sales
- English
- Disability insurance
- Dental care
7d
Branch Manager
Start Electric —Ontario
- $100,000–$200,000 a year
- Overtime
- Customer service
- Project management
- Electrical experience
- Flexible schedule
Quick apply
Aftermarket Sales Representative
Crown Lift Trucks ULC —Ottawa, ON
- $60,000–$100,000 a year
- Full-time
- Microsoft Word
- English
- Business development
- Disability insurance
- Dental care
Quick apply
Business Development Manager | Greater Toronto Area
SPI Santé Sécurité / SPI Health and Safety —Ontario
- $80,000–$100,000 a year
- Full-time
- CRM software
- Marketing
- Business development
- Employee assistance program
Quick apply
Commercial Sales Manager
Drake International Inc —Ottawa, ON
- $75,000–$95,000 a year
- Remote
- Customer service
- English
- Business development
Quick apply
Sales Account Manager - Commercial Division (Ontario)
Yokohama Canada —Ontario
- From $70,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
4d
Bilingual Contact Center Rep IV, Direct Investing
TD Bank —Ottawa, ON
- $52,700–$74,400 a year
- Full-time
- English
- Bachelor's
- Financial services
- Paid time off
Sr. Customer Success Manager
Assent —Ottawa, ON
- $100,000–$130,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- English
Client Success Manager (Enterprise)
Affirm —Ottawa, ON
- Remote
- Salesforce
- Data analysis skills
- English
- Employee stock purchase plan
- Dental care
6d
Senior Customer Success Manager
Malleum —Ottawa, ON
- Full-time
- CRM software
- Customer service
- English
Quick apply
Customer Success Manager- 1 Year Term
Assent —Ottawa, ON
- $75,000–$95,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Organizational skills
Account Manager
Spiria —Gatineau, QC
- $300 an hour
- Hybrid work
- Sales
- Salesforce
- English
- Profit sharing
- Employee assistance program
Quick apply

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Account Manager, Websites & Brand

1dea Design + Media Inc.
Ontario

Quick apply

Job details

Permanent | Full-time
$80,000–$95,000 a year
8 days ago

Qualifications

Website maintenance
Customer relationship building
WordPress
Client relationship development
Digital marketing
Requirements analysis
Customer relationship management
Risk management
SEO
DNS
UX
Agile
Client consultation
AI
Account management
Project management experience
Communication skills
Client interaction
Project progress tracking

Full job description

Job overview

1dea is a website, marketing and brand agency with a team of about ten working remotely across Ontario. For more than 20 years, we have built brands, websites and marketing strategies for organizations in government, private business, healthcare, tourism, education, associations and the non-profit sector.

We also work with a dedicated team of front-end and back-end developers who support our website builds and ongoing website maintenance.

We are hiring an Account Manager to own a portfolio of client relationships from end to end, from understanding what the client needs to planning and following the work through delivery.

A hands-on role

There is no project coordinator underneath you. You will personally build project plans, lead team briefs, run client meetings, document decisions and next steps, follow up on outstanding information and check work against the brief before it goes to the client.

You are responsible for keeping the client and team clear on what needs to happen and what comes next. Our Operations Manager works with you on timing, capacity, sequencing and resourcing.

Roughly 60% of this job is planning, organizing, documenting and following through. The other 40% is strategic thinking, relationship-building and identifying opportunities for growth and success with your clients.

We need someone who enjoys managing the details and can also listen beyond the immediate request, understand what a client is really trying to accomplish and make a sound recommendation about what should happen next.

This role may not be the right fit if you want to hand execution to someone else once the strategy is set, prefer presenting the idea over managing the details required to deliver it, or are used to relying on a producer or project coordinator to own the follow-through.

What you will do

Own a portfolio of client accounts. You are the primary point of contact and maintain a clear view of where the work and relationship stand.
Turn client conversations into project plans with clear deliverables, responsibilities, dates and dependencies, and keep those plans current.
Write the briefs, recaps, change notes and status updates that keep projects and clients aligned.
Lead complex website projects from discovery through strategy, UX, content, design, development, QA, launch and ongoing support.
Help clients clarify what they need, prioritize what happens now, next and later, and make a clear recommendation when direction is required.
Work with our Marketing Lead and other specialists to help shape the right strategy and approach when client needs extend into marketing, communications or digital.
Work with our Operations Manager on timing, capacity and sequencing. You bring the project plan and requirements; Operations helps determine how and when the work can realistically move through the agency.
Spot risk early, raise concerns with a recommended path and follow decisions through to resolution.
Grow accounts by recognizing where 1dea can genuinely provide additional value.
Use AI and other tools thoughtfully to support research, planning, documentation, content review, meeting follow-up and project delivery.

What you need

5+ years in an agency, in-house marketing team or digital services environment, with meaningful responsibility for client relationships and project delivery.
A track record of personally owning project plans, documentation, follow-up and the details required to keep work moving.
The ability to understand an ambiguous or complex client need, read between the lines and turn it into a clear, actionable plan.
Experience leading complex website projects end to end.
Working knowledge of website environments, including WordPress, hosting, domains/DNS, staging and production environments, migrations, maintenance, analytics and integrations. You will not write code, but you need to understand what developers are telling you and the implications of technical decisions.
Enough marketing and communications knowledge across brand, web, content, campaigns and digital marketing to make informed recommendations and work effectively with our Marketing Lead and other specialists.
Clear, professional client-ready writing and strong communication skills.
Comfort with budgets, scope changes, retainers and the occasional difficult client conversation.
Strong judgement, organization and follow-through.
You are legally entitled to work in Canada and currently live in Ontario. We are not able to sponsor visas or support relocation for this role.

Helpful, but not required

Experience with government, association, tourism, education, non-profit or healthcare clients
Website support and maintenance programs
Managing website or client retainers
Brand strategy and positioning
Paid digital, CRM, SEO or analytics experience
Agile or sprint-based delivery

What we offer

$80,000–$95,000, based on experience
Permanent, fully remote, 37.5-hour work week with flexible start and end times and flexibility for personal appointments
Three weeks of paid vacation
Paid emergency and personal leave
Health Spending Account
A collaborative and experienced team where your contribution is visible
The opportunity to join an established agency that is actively evolving how it works

How to apply

Send your resumé to [email protected] with the subject line:

Account Manager, Websites & Brand

Instead of a traditional cover letter, please answer these two questions in the body of your email. About 150 words each is plenty.

1. How did you personally keep track of everything across your clients in your last role? Name the tools you used and tell us what your weekly routine actually looked like.

2. Tell us about something that slipped through the cracks on your watch. What happened, how did you find out and what did you change afterward?

We read every application. Our process includes a first interview, a second interview and reference checks, and we reply to everyone who applies.

Applications close September 14, 2026 at noon.

Please read the expanded role outline at 1dea.ca/careers.

Pay: $80,000.00-$95,000.00 per year

Benefits:

Casual dress
Flexible schedule
Paid time off
Wellness program
Work from home

Work Location: Remote

Quick apply

Refine Your Search

client success manager jobs in ottawa on

Account Manager, Websites & Brand

Sales Representative Western Quebec Eastern Ontario

Sales Representative - Ottawa/Northern Ontario

Marketing Manager

Account Manager

Business Development Manager (BDM)

HR Advisor

Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)

CDS Account Executive CAN

Branch Manager

Aftermarket Sales Representative

Business Development Manager | Greater Toronto Area

Commercial Sales Manager

Sales Account Manager - Commercial Division (Ontario)

Bilingual Contact Center Rep IV, Direct Investing

Sr. Customer Success Manager

Client Success Manager (Enterprise)

Senior Customer Success Manager

Customer Success Manager- 1 Year Term

Account Manager

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