Ottawa On Customer service supervisor Jobs – 216 Openings This Week

Front Office Call and Lead Coordinator
Firon Roofing —Ottawa, ON
- $21–$30 an hour
- Full-time
- Bilingual
- Google Suite
- Customer service
- Dental care
- Paid time off
Quick apply
9d
Intermediate or Senior Customer Delivery Manager (Microsoft Cloud and AI)
AirGate Technologies Inc. —Ontario
- $90,000–$130,000 a year
- Full-time
- Azure
- PMP
- Project management
- Dental care
- Paid time off
Quick apply
14d
Customer Success Supervisor
net2phone Canada —Gloucester, ON
- $55,000–$57,000 a year
- Full-time
- Hybrid work
- Bilingual
- Sales
- English
- Disability insurance
- Dental care
Quick apply
4d
Technical Account Manager
APS Aerospace Corp. —Gloucester, ON
- $65,000–$80,000 a year
- Full-time
- Computer Science
- Engineering
- SQL
- Disability insurance
- Dental care
Quick apply
Automotive Sales Manager
Ogilvie Subaru —Gloucester, ON
- $80,000–$120,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Paid time off
Quick apply
Sales Manager
RV Canada Ottawa —Nepean, ON
- $60,000–$80,000 a year
- Full-time
- Sales
- English
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Co-Manager
Danier —Ottawa, ON
- From $20.60 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Used Car Manager - Bank Street Mitsubishi/Bank Street Kia
Dilawri Automotive Group —Gloucester, ON
- $90,000–$140,000 a year
- Full-time
- Microsoft Excel
- Management
- Sales
- Disability insurance
- Dental care
Quick apply
5d
Co-Manager
Danier —Nepean, ON
- From $20.60 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Lead Carpenter
Lifestyle Home Products —Ottawa, ON
- $30–$35 an hour
- Full-time
- Carpentry
- Travel
- Power tools
Quick apply
12d
Co-Manager
Danier —Bayshore, ON
- From $20.60 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Co-Manager
Danier —Kanata, ON
- From $20.60 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Benefits Administrator, Lead
LIUNA LOCAL 527 TRUST FUND —Nepean, ON
- $80,000–$95,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Spanish
- Wellness program
- Dental care
Quick apply
4d
Manager
3 Brasseurs Canada —Kanata, ON
- $58,000–$68,000 a year
- Weekends as needed
- Hospitality
- Management
- Sales
- Employee assistance program
Quick apply
Branch Manager
Westburne —Ottawa, ON
- Full-time
- Management
- Sales
- Cashiering
Quick apply
Automotive Assistant Service Manager
Confidential —Ottawa, ON
- From $55,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Paid time off
Quick apply
Commercial Sales Manager
Drake International Inc —Ottawa, ON
- $75,000–$95,000 a year
- Remote
- Bilingual
- English
- Business development
Quick apply
2d
Sales Manager
Cooper Equipment Rentals —Ottawa, ON
- $100,000–$125,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
928 EN - EDC - IT Infrastructure Service Delivery Manager
Export Development Canada | Exportation et développement Canada —Ottawa, ON
- $96,557–$128,743 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- PMP
- Relocation assistance
Quick apply
9d
Retail Manager | Ottawa East
Dymon Storage —Ottawa, ON
- $39,000–$52,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply

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Front Office Call and Lead Coordinator

Firon Roofing -
Ottawa, ON

Quick apply

Job details

Full-time
$21–$30 an hour
9 days ago

Qualifications

Bilingual
French
Google Suite
Customer service
Filing
English
Microsoft Office
Organizational skills
Computer skills
Office experience

Full job description

Bilingual Front Office Coordinator (Full Time or Part Time available)

About Firon Roofing

At Firon Roofing, we’re not just replacing roofs—we’re redefining what customers should expect from a roofing company. As a leader in the Ottawa area, we blend innovation, professionalism, and personalized service to deliver exceptional results. Join a team that values dedication, growth, and a team-first mindset.

Position Overview

We are seeking a Bilingual Front Office Coordinator to be the welcoming voice of Firon Roofing and the person who keeps our front office running smoothly. This is more than a reception role: you are our clients’ first point of contact, and you also own the systems that turn incoming calls into booked, well-matched jobs. You’ll manage the phones, coordinate scheduling, and—importantly—help decide which estimator is assigned to which lead based on performance and merit, not just who has an open slot. You’ll also track and report the metrics that tell us how the front office is performing.

We’re open to either full-time or part-time hours for the right person. You’ll work alongside our current front desk receptionist and be the primary person answering phones on Fridays, when she is off. If you’re organized, tech-savvy, personable, and you like the idea of owning numbers and outcomes—not just answering calls—this role is for you.

Front Desk & Client Communication

Answer and manage high call volumes in English and French with professionalism and courtesy
Be the primary phone coverage on Fridays, and share coverage the rest of the week
Schedule and confirm appointments for roofing inspections and sales consultations
Respond promptly to inbound calls, emails, and web inquiries, and follow up on leads that need a callback
Maintain a clean, organized, and welcoming front office environment
Perform daily administrative and clerical tasks (email correspondence, filing, data entry, etc.)

Estimator Assignment & Scheduling Strategy

You’ll take ownership of how leads are routed to our estimating team—making sure the right lead goes to the right estimator, not just the next available one.

Assign and prioritize estimators based on closing rates, merit, and performance—not simply to fill the calendar
Balance workload fairly while directing high-value or high-intent leads toward top performers
Factor in geography, availability, and job type when scheduling to reduce drive time and no-shows
Flag scheduling conflicts, gaps, and bottlenecks early, and propose fixes
Coordinate closely with estimators and internal teams to keep the calendar accurate and current

Roof Measurements & Job Evaluation

For simpler jobs, you’ll help move estimates forward by measuring roofs remotely—no ladder required. Using Google Maps, satellite and aerial imagery, and measurement tools, you’ll size up straightforward roofs and flag the complex ones for an in-person estimator visit.

Measure and evaluate roofs remotely using Google Maps, satellite/aerial imagery, and measurement tools
Assess job complexity and decide which jobs can be quoted from imagery versus which need an on-site estimator
Pull accurate measurements and details to support estimators and speed up quoting
Escalate complex or high-value roofs to the right estimator with the context they need

Metrics & KPI Tracking

You’ll be the person who knows the numbers. You’ll track front-office performance and report on it regularly so the team can improve.

Track and report key metrics including call volume, response time, answer/miss rate, and scheduling (booking) rate
Monitor estimator performance inputs such as closing rates to inform lead assignment
Maintain accurate records in our CRM and scheduling tools so reporting is reliable
Produce simple, regular summaries (weekly/monthly) and surface trends, wins, and problem areas to management
Suggest process improvements based on what the data shows

What You Bring

Bilingual—fluent in both English and French (spoken and written)
Experience in an office, reception, coordination, or dispatch role preferred
Strong customer service skills and a professional, warm phone manner
Comfort with numbers and reporting—you’re not intimidated by tracking KPIs and spotting trends
Comfortable working with Google Maps and satellite/aerial imagery to measure and assess roofs (training provided)
Solid computer literacy (Microsoft Office, G-Suite, CRM systems, cloud-based web apps)
Excellent organizational skills, attention to detail, and sound judgment when prioritizing
Ability to multitask and manage competing priorities in a fast-paced environment
Familiarity with Ottawa geography is highly preferred

Why Join Firon Roofing?

A role with real ownership and influence over how the business runs
Positive and supportive team culture
Opportunities for growth and advancement
Be part of a company that’s modernizing the roofing industry through innovation and technology

Benefits

Dental care
Extended health care
Vision care
Paid time off
RRSP match

How to Apply

Submit your resume and a short cover letter through Indeed. Tell us why you’re a great fit for the Firon Roofing team—and, if you can, share an example of a time you used numbers or organization to make something run better.

Job Type: Full-time

Pay: $21.00-$30.00 per hour

Benefits:

Dental care
Extended health care
Paid time off
RRSP match
Vision care

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in ottawa on

Front Office Call and Lead Coordinator

Intermediate or Senior Customer Delivery Manager (Microsoft Cloud and AI)

Customer Success Supervisor

Technical Account Manager

Automotive Sales Manager

Sales Manager

Co-Manager

Used Car Manager - Bank Street Mitsubishi/Bank Street Kia

Co-Manager

Lead Carpenter

Co-Manager

Co-Manager

Benefits Administrator, Lead

Manager

Branch Manager

Automotive Assistant Service Manager

Commercial Sales Manager

Sales Manager

928 EN - EDC - IT Infrastructure Service Delivery Manager

Retail Manager | Ottawa East

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