Ottawa On Member experience specialist Jobs – 281 Openings This Week

Vehicle Technology Specialist
TONY GRAHAM LEXUS —Nepean, ON
- From $20 an hour
- Full-time
- Bilingual
- High school diploma or GED
- Continuous improvement
- Disability insurance
- Dental care
Quick apply
Experienced Retail Paint Specialist
Randall's Decorating Centre SInce 1948 —Ottawa, ON
- $17.20–$22.00 an hour
- Part-time
- English
- High school diploma or GED
- Cashiering
- Designated paid holidays
- Dental care
Quick apply
Pediatric Clinical Coordinator, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $46.05–$66.00 an hour
- Full-time
- Nursing
- Bachelor's
- Case management
- Dental care
- Employee assistance program
Quick apply
Member (Customer) Services Representative
Ukrainian Credit Union Limited —Ottawa, ON
- From $40,000 a year
- Weekends as needed
- Customer service
- English
- Financial services
- Dental care
- Employee assistance program
Quick apply
5d
Field Claims Specialist, Property
Intact —Ottawa, ON
- $94,200–$115,200 a year
- Full-time
- Hybrid work
- Bachelor's
- Computer skills
- Communication skills
- Employee stock purchase plan
Clinical Manager, Attawapiskat, ON
Weeneebayko Area Health Authority —Ontario
- From $51.98 an hour
- Full-time
- Nursing
- BLS Certification
- Master's degree
- Dental care
- Employee assistance program
Quick apply
Industrial Construction Specialist
Stanley Black & Decker —Ottawa, ON
- $50,000–$60,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
7d
Specialty Patient Care Liaison
Capital City Specialty & Emergency Animal Hospital —Kanata, ON
- From $24 an hour
- Full-time
- EMR systems
- In-person
- Disability insurance
- Dental care
Quick apply
7d
Mortgage Specialist
BMO Financial Group —Gatineau, QC
- Full-time
- Business development
- Analysis skills
- Financial services
- Tuition reimbursement
- Life insurance
CDS Account Manager CAN
Advantage Solutions —Ottawa, ON
- Full-time
- Microsoft Outlook
- Sales
- Marketing
- Disability insurance
- Dental care
Aircraft Fleet Engineer
KF Aerospace —Ottawa, ON
- $102,500–$128,000 a year
- Overtime
- Remote
- Engineering
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
9d
In- Home Postnatal Care Specialist (Registered Nurse, Certified Doula, International Nurses)
Alma Care Retreat Inc. —Ottawa, ON
- 10 hour shift
- Serving
- CPR Certification
- Customer service
- Flexible schedule
CDS Account Executive CAN
Advantage Solutions —Nepean, ON
- Full-time
- Microsoft Powerpoint
- Sales
- English
- Disability insurance
- Dental care
8d
Pharmacist Specialist, Professional and Regulatory Affairs
NAPRA —Ottawa, ON
- Part-time
- Hybrid work
- Microsoft Office
- Databases
- Project management
Quick apply
Clinical Manager, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $61.55 an hour
- Full-time
- Nursing
- BLS Certification
- Master's degree
- Dental care
- Employee assistance program
Quick apply
Senior Developer, ServiceNow CSM - EN 395
Export Development Canada | Exportation et développement Canada —Ottawa, ON
- $96,557–$128,743 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Relocation assistance
Quick apply
1d
Account specialist, High Value at Risk (HVAR)
BMO Financial Group —Ontario
- $45,500–$84,500 a year
- Remote
- Sales
- Analysis skills
- Continuous improvement
- Tuition reimbursement
- Life insurance
7d
Trilingual Remote Personal Lending Specialist, Asian Market Team, Mandarin & Cantonese
BMO Financial Group —Ontario
- $36,600–$67,500 a year
- Full-time
- Remote
- Sales
- English
- Research
- Tuition reimbursement
- Life insurance
6d
Meteorological Technician
Canadian Armed Forces —Ontario
- $4,337–$6,413 a month
- Full-time
- No experience needed
- Dental care
- Paid time off
Data Scientist
Procom —Ottawa, ON
- Contract
- Hybrid work
- Bachelor's
- Mentoring
- IT
Quick apply
10d

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member experience specialist jobs near ottawa on

Vehicle Technology Specialist

TONY GRAHAM LEXUS -
Nepean, ON

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Job details

Permanent | Full-time
From $20 an hour

Qualifications

Bilingual
Sales support
Workplace safety policies
Technical product demonstrations
Technical support
High school diploma or GED
Continuous improvement
Driving
Customer service orientation
Occupational Health and Safety (OHS) regulations
Product demos
Customer support
OMVIC
Communication skills
Client interaction

Full job description

Tony Graham Automotive Group

Job Title Vehicle Technology Specialist

Report to Sales Manager

Location 299 West Hunt Club Rd, Nepean, ON K2E 1A6 – On-Site

Employment Status Full-time permanent

Closing Date Until Filled

Who We Are?

The Tony Graham Automotive Group (TGAG) is a reputable and established business, close to 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse and dynamic work environment.

Job Summary

The Vehicle Technology Specialist is the dealership’s dedicated Lexus technology expert responsible for enhancing the client experience through advanced technology demonstration, post-delivery technical resolution, and and driving Client Satisfaction Index (CSI) performance. The role supports both Sales and Service by ensuring Lexus clients fully understand and confidently use their vehicle’s technology throughout ownership.

This position does not perform vehicle sales and does not own the delivery process. Instead, the Specialist assists with deliveries by managing the technology education and setup portion of the handover and remains the primary resource for technology-related questions after delivery.

What we offer

You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:

Participation in TGAG group benefit plan after three months and participation in the RRSP/DPSP after one year
Staff discounts on used car sales and parts and service rates
Paid birthday leave.
Employees can purchase parts on behalf of their family members and obtain the employee discount.

What you offer
Job Responsibilities:

I. Technology demonstration & delivery support (Sales support focus)

Conduct personalized, in-depth demonstrations of Lexus vehicle technology for new and used vehicles, tailored to each client’s comfort level and needs
Own the technology portion of the delivery experience, assisting Sales Consultants by ensuring clients understand and can confidently use key systems before leaving the dealership
Demonstrate and configure Lexus technology, including but not limited to:
Lexus Multimedia and infotainment systems
Smartphone integration (Apple CarPlay, Android Auto, Bluetooth)
Navigation and connected services
Lexus Safety System+ and driver-assistance features
Vehicle personalization and driver profiles
Complete full device pairing and system setup during delivery support appointments
Ensure accurate enrollment and activation of all applicable connected and telematics services
Serve as an on-floor technology resource for Sales during peak delivery periods

II. Post-delivery technical resolution & service support (Service support focus)

Act as the dealership’s primary point of contact for client technology concerns after vehicle delivery
Troubleshoot and resolve common and advanced technology issues, including connectivity, system settings, updates, and feature operation
Work closely with Service Advisors and Technicians to:
Clarify client concerns related to technology
Reduce diagnostic time spent on non-mechanical issues
Translate technical explanations into clear, client-friendly language
Support the coordination and explanation of software updates, recalls, and Technical Service Bulletins (TSBs) related to electronic systems
Assist Service in managing and resolving technology-related “comeback” concerns to protect CSI

III. CSI management & client follow-up (cross-departmental)

Perform scheduled post-delivery follow-up calls for all new and used Lexus clients to confirm satisfaction with vehicle technology
Conduct follow-up outreach to Service clients whose visits involved technology-related concerns to confirm resolution and understanding
Proactively identify potential CSI risks related to technology confusion, unresolved questions, or poor communication
Document recurring issues, trends, and client feedback and report them to Sales and Service Management
Contribute to continuous improvement of delivery, education, and service processes that directly impact CSI results

OCCUPATIONAL HEALTH AND SAFETY:

To comply with Occupational Health & Safety requirements.

Maintain knowledge and ensure that work is in compliance with the provisions of the Act, the regulations and all health and safety policies, programs and practices, as they pertain to the workplace
Report to the employer, supervisor or a Health & Safety representative, any contravention of the Act or regulations, or any hazard they are aware of.
Use or wear equipment, protective devices or clothing that the employer requires to be used or worn in a manner that will not endanger the client, themselves or another employee.
Report immediately to the employer or supervisor the absence of or defect in any equipment or protective device of which the employee is aware and which may endanger the client, themselves or another employee.
Ensure that they do not engage in any prank, contest, and feat of strength, unnecessary running or rough and boisterous conduct.

Working Conditions:

Working indoors or outdoors in various weather conditions
Heated/air-conditioned environment
Driving required
Standing, sitting (i.e. long periods or percentage of time spent on job for each)
Minimal Lifting requirements
Busy, hectic paced environment

Relationships with:

Customers
All Tony Graham departments
Insurance Companies and Vendors
General Public

The successful candidate will have the following:

Qualifications/Skills:

Attention to detail
Completion of Secondary education
OMVIC sales license in good standing (or willingness to obtain)
Strong alignment with the Lexus brand and commitment to delivering a premium client experience
High level of comfort learning, demonstrating, and troubleshooting advanced automotive technology
Excellent communication skills with the ability to explain complex systems in a clear, calm, and client-friendly manner
Strong problem-solving skills and attention to detail
Ability to work effectively across Sales and Service teams without direct authority
Professional presence suitable for a luxury dealership environment
Valid Ontario G-class driver’s licence and clean driving record
Availability to work evenings and Saturdays in alignment with delivery and service schedules

Preferred assets

Previous experience in a Lexus or luxury automotive environment
Experience in customer experience, product demonstration, technical support, or dealership service operations
Bilingual – an asset

Professional Principles:

Mature personality and sound judgement skills
To act in a professional and ethical manner at all times.
To maintain a positive work environment and recognize that this is a shared responsibility and includes recognition, respect, co-operation and open communication.
Ensure that the Vision, Mission and Values of the Tony Graham Automotive Group are upheld in all duties and interactions.

Schedule:

Monday - Friday

09:00am-05:00pm.

Pay Structure:

$20.00 Hourly

Additional pay:

Bonus pay

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
RRSP match

Ability to commute/relocate:

Nepean, ON K2E 1A6: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

G-class driver’s licence (required)

Work Location: In person

Quick apply

Refine Your Search

member experience specialist jobs in ottawa on

Vehicle Technology Specialist

Experienced Retail Paint Specialist

Pediatric Clinical Coordinator, Moose Factory, ON

Member (Customer) Services Representative

Field Claims Specialist, Property

Clinical Manager, Attawapiskat, ON

Industrial Construction Specialist

Specialty Patient Care Liaison

Mortgage Specialist

CDS Account Manager CAN

Aircraft Fleet Engineer

In- Home Postnatal Care Specialist (Registered Nurse, Certified Doula, International Nurses)

CDS Account Executive CAN

Pharmacist Specialist, Professional and Regulatory Affairs

Clinical Manager, Fort Albany, ON

Senior Developer, ServiceNow CSM - EN 395

Account specialist, High Value at Risk (HVAR)

Trilingual Remote Personal Lending Specialist, Asian Market Team, Mandarin & Cantonese

Meteorological Technician

Data Scientist

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