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Background Screening Supervisor

Commissionaires -
Ottawa, ON

Apply Now

Job details

Full-time
$77,750 a year

Qualifications

Bilingual
French
Microsoft Excel
Management
English
Microsoft Office
Supervising experience
Computer skills
Leadership
Communication skills
Time management

Full job description

Background Screening Supervisor

Offered in: Ottawa, Northern ON, NW QC, Windsor

Province
Ontario

City/Town
Ottawa

Hours
Full-Time

Wage
$77,750/ year

Commissionaires Ottawa has an open vacancy for a Background Screening Supervisor to lead our ID Services team, working in person at our Ottawa headquarters.

What you will be doing…

As the Background Screening Supervisor, you will lead a team of 10–12 agents who provide identity verification and background check services to the public, businesses, and government clients. Your role is to keep the team running smoothly — coaching people, solving problems, maintaining quality, and making sure clients receive a professional and consistent experience every time. This is a hands-on leadership role that combines people management with day-to-day operations.

Some of your responsibilities include…

Leading, coaching, and mentoring Background Screening Agents, providing hands-on guidance on Digital and ink fingerprinting, name-based criminal record checks, pardon/waiver processes, and client interactions
Assigning daily schedules and workloads, balancing walk-in traffic with scheduled corporate and government clients
Conducting performance reviews, identifying training needs, and developing SOPs, training manuals, and job aids
Acting as first point of escalation for complex client issues or service complaints, resolving matters with diplomacy and sound judgement
Overseeing quality of digital and ink-roll fingerprinting, ensuring prints meet RCMP standards and minimizing rejection rates
Supervising financial reconciliation, including daily ledger entries, bulk client billing, and account discrepancy resolution
Preparing weekly and monthly operational reports on service volumes, fingerprint rejection rates, and financial summaries
Coordinating and supervising mobile fingerprinting services for corporate and government clients
Liaising with justice partners (RCMP, Ottawa Police, courts) regarding submissions, rejections, and follow-up
Enforcing health, safety, and confidentiality standards across all office and mobile environments
Supporting your team through the day-to-day realities of people management — including scheduling, attendance, and working through workplace challenges with fairness and consistency

What’s in it for you?

Work for a reputable and nationally known company
Work in a challenging and rewarding work environment
Employer paid professional development
A comprehensive benefits package
Generous paid time off, holidays and sick days
Retirement plans with company matching of employee contributions
Employee discount programs, social outings and holiday gatherings
Free Parking on-site

You’re a good fit if you

Proven supervisory or team leadership experience, with the ability to coach, develop, and hold staff accountable
Exceptional bilingual communication skills; oral and written, in both English and French
Strong customer/client service orientation, with the ability to handle escalated situations with professionalism and diplomacy
Exceptional discretion and the ability to manage confidential information with accuracy and integrity
Superior organizational and time management skills in a fast-paced, multi-priority environment
A high degree of analytical thinking, sound judgement, and problem-solving skills
Advanced knowledge of Microsoft Office Suite, with intermediate to advanced Excel proficiency
Experience with fingerprinting, background screening workflows, or a related technical field
Ability to lead by example, modeling accountability, professionalism, and client service excellence

Your must-haves:

A valid Secret security clearance (with no restrictions), or the ability to obtain one in a timely manner
Fluency in English; French language skills are strongly preferred for this bilingual role
Flexibility to work across Ottawa (Nepean), Gatineau, and Ottawa Downtown offices
Ability to sit and stand for extended periods of time
Solid computer skills (MS Office Suite and Client Relationship Management systems or other software programs)

Application Process

If we’re the right fit for you, we want to hear from you! Send us your resume and cover letter to [email protected]

NOTE:

Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

We appreciate all who apply; however we will only be contacting candidates of interest.

Apply Now

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