Business Analyst / Quality Assurance Analyst
Location: Remote anywhere in Canada
Salary Range: $65,000 - 75,000 CAD, depending on experience
About VersaFile
VersaFile, an RKO Company, is a Vancouver-based technology services and software company providing intelligent content management, process automation, and enterprise integration solutions. Our services include managed services, strategic consulting, software implementations, and commercial software products. Our purpose is to generate outcomes that make a difference by delivering solutions that are easy to use, highly functional, and quick to value.
Position Overview
VersaFile is looking for a detail-oriented Business Analyst / Quality Assurance Analyst to support the successful delivery of enterprise content management (ECM), workflow automation, and ERP integration projects. In this role, you'll work closely with clients, project managers, developers, and delivery leads to translate business requirements into well-defined solutions and ensure those solutions meet expectations through rigorous testing and validation.
You'll play a key role in documenting requirements, supporting project delivery, managing testing activities, and helping clients successfully adopt new technologies. This position is ideal for someone who enjoys solving business problems, working with both technical and non-technical stakeholders, and ensuring high-quality outcomes. You'll have the opportunity to build expertise in enterprise platforms including SAP, IBM FileNet, Box, SharePoint, and other leading business systems.
What You'll Do
- Participate in client workshops and discovery sessions to gather and document business and technical requirements.
- Create and maintain Business Requirements Documents (BRDs), Functional Specifications, process maps, user stories, and use cases.
- Translate business needs into clear functional requirements for developers and technical teams.
- Develop and maintain Requirements Traceability Matrices (RTMs) to ensure requirements are tracked through design, development, testing, and deployment.
- Support change management processes by documenting scope changes and updating project artifacts as needed.
- Develop test strategies, test plans, test cases, and test scripts aligned with project requirements.
- Execute functional, integration, regression, and user acceptance testing (UAT) activities.
- Log, track, and validate defects while collaborating with developers to ensure timely resolution.
- Support clients during UAT by preparing test environments, facilitating testing sessions, and managing sign-off processes.
- Validate project deliverables against acceptance criteria before release.
- Contribute to project estimation, planning, and status reporting activities.
- Maintain reusable requirements, testing, and process documentation to support future projects and continuous improvement.
Who You'll Be
- A naturally curious problem-solver who enjoys understanding how clients operate.
- Comfortable working with both technical teams and business stakeholders.
- A collaborative team player who enjoys building relationships with clients and colleagues.
- Confident asking questions, identifying gaps, and challenging assumptions when needed.
- Motivated to learn new technologies and expand your expertise in enterprise software solutions.
- Committed to delivering high-quality work and creating positive client experiences.
- Analytical rigor: capable of identifying gaps, inconsistencies, and ambiguity in requirements ahead of time.
- Organized and self-sufficient; able to manage concurrent project outcomes with minimal supervision.
What Skills You'll Have
- 1 to 3 years in a Business Analyst or QA Analyst role within enterprise software implementation, professional services, or systems integration.
- Demonstrated experience producing BRDs, functional specifications, RTMs, and test artifacts on projects with active client and developer stakeholders.
- Experience with formal scope and change control processes on fixed-price, Time and Material, or hybrid engagement models.
- Experience supporting UAT cycles, including preparation, execution, and sign-off.
- Working knowledge of tools such as Azure DevOps, Jira, or similar project and test management platforms.
- Strong proficiency with Microsoft 365 tools, including Word, Excel, Teams, SharePoint, and Visio.
- Experience with ECM, document management, workflow automation, ERP systems, or enterprise software environments is considered an asset.
- Familiarity with platforms such as IBM FileNet, Box, OpenText, SharePoint, SAP, or similar solutions is an asset.
- Strong written communication to produce client-facing artifacts that hold up under scope disputes.
- Strong verbal communication to lead client workshops and translate between business and technical audiences in real time.
Why Join VersaFile?
- Work on a variety of enterprise technology projects across multiple industries.
- Gain exposure to integrations, migrations, content management, and enterprise software implementations.
- Learn from experienced consultants, architects, and technical specialists.
- Be part of a collaborative, supportive, and growth-oriented team.
- Flexible remote work environment.
- Opportunity to build a long-term career in technical consulting and solution delivery.
Location
This role is primarily remote and based in Canada. Candidates must be available to work primarily within Pacific Time Zone business hours.
Employment Type: Full-Time, Permanent
Salary: $65,000 – $75,000 CAD annually, depending on experience and qualifications.
Perks & Benefits
- Competitive salary
- Annual bonus program
- Comprehensive health and benefits plan
- Home internet reimbursement program
- Flexible remote work environment
- Professional development opportunities
- Supportive and collaborative team culture
To Apply
Please submit your resume and cover letter outlining your relevant experience and interest in the role.
VersaFile's core purpose is to deliver solutions for clients that make a difference. To make a difference, we need people from all walks of life. Equity, diversity, and inclusion are natural parts of our culture and who we are. We welcome applications from all qualified candidates and encourage individuals from diverse backgrounds to apply.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
