Quispamsis, Nb Office managers Jobs – 6 Openings This Week

Administrative Operational Lead
Laura Gatien & Associates Counselling Services —Saint John, NB
- $60,000–$70,000 a year
- Full-time
- Management
- Medical office experience
- Administrative experience
- Dental care
- Paid time off
Quick apply
3d
Branch Manager - Saint John
Chandler —Saint John, NB
- $70,000–$120,000 a year
- Full-time
- Bilingual
- Management
- Sales

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Administrative Operational Lead

Laura Gatien & Associates Counselling Services
Saint John, NB

Quick apply

Job details

Permanent | Full-time
$60,000–$70,000 a year
3 days ago

Qualifications

Management
Medical office experience
Administrative experience
Supervising experience
Organizational skills
Leadership
Communication skills

Full job description

Administrative Operational Lead

Purpose Of The Role
We are seeking an organized, service-oriented, and proactive Administrative Operational Lead to help deliver an exceptional client experience while supporting the smooth daily operations of the practice.

This role combines front-desk client service with administrative leadership, process improvement, team support, and performance accountability. The ideal candidate is someone who enjoys working with people, brings calm structure to a busy environment, and takes ownership of making systems, workflows, and team performance better over time.

Key Responsibilities

Client Experience

Provide warm, professional, and efficient front-desk support.
Welcome and assist clients, therapists, and visitors with care and professionalism.
Support scheduling, communications, client inquiries, and the daily flow of the practice.
Help ensure every client interaction reflects a high standard of service.

Administrative Leadership

Provide day-to-day leadership, coaching, and support to the administrative team.
Help prioritize tasks, solve problems, and keep the team focused and organized.
Foster a positive, accountable, and high-performing administrative environment.
Support clear communication between administration, therapists, and leadership.

Operational Excellence

Take ownership of administrative processes, workflows, and standard operating procedures.
Identify inefficiencies and recommend or implement improved systems.
Ensure administrative work is completed consistently, accurately, and on time.
Maintain quality, consistency, and accountability across all administrative functions.

Performance And Team Development

Monitor key administrative performance indicators and identify trends.
Support improvements in team performance, service quality, and operational efficiency.
Assist with onboarding, training, quality assurance, and ongoing team development.
Help ensure administrative staff are confident, prepared, and aligned with practice standards.

Qualifications And Skills

Previous administrative, office coordination, client service, or operations experience required.
Previous experience desgining or improving systems, processess and workflows
Experience in a healthcare, wellness, therapy, or clinic setting is an asset.
Previous leadership, supervisory, team lead, or training experience is strongly preferred.
Strong organizational skills and the ability to manage competing priorities.
Excellent communication and problem-solving skills.
Professional, calm, and client-focused approach.
Comfortable using scheduling systems, email, phone systems, and office technology.
Ability to identify process gaps and follow through on improvements.
High attention to detail and commitment to follow through

Ideal Candidate

You are someone who can lead from the front. You are comfortable supporting clients directly while also keeping an eye on the bigger operational picture. You notice when a process is not working, take initiative to improve it, and help others succeed through clear communication, coaching, and very timely follow-through.

You bring professionalism, warmth, accountability, and a growth mindset to your work.

Why Join Us

Meaningful role supporting clients, therapists, and the success of the practice.
Opportunity to lead and develop an administrative team.
A role with both people-focused and operations-focused responsibilities.
Supportive environment with room to improve systems and make a visible impact.

How To Apply

Please submit your resume and a brief cover letter or short video outlining your administrative leadership experience, process design & improvement experience and why you are interested in this role.

Pay: $60,000.00-$70,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Describe your experience designing, implementing, or improving workflows and processes for a team.

Experience:

Management: 5 years (required)

Work Location: In person

Quick apply

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Administrative Operational Lead

Branch Manager - Saint John

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