Richmond Hill, On Director of customer experience Jobs – 1519 Openings This Week

Director of Catering Operations
Confidential —Newmarket, ON
- From $62,500 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Dental care
- Vision care
Quick apply
Director of Sales and Marketing - Fire Protection
Gama Services Inc. —Vaughan, ON
- $90,000–$125,000 a year
- Full-time
- Sales
- Writing skills
- Presentation skills
Quick apply
7d
National Account director– Industrial Solutions
MTLI Group of Companies —Markham, ON
- $110,819.44–$150,536.49 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
- Paid time off
- Vision care
Quick apply
Program Manager, Child Care Centres and Home Child Care Programs
Network Child Care Services —Toronto, ON
- $75,000–$90,000 a year
- Weekends as needed
- Childcare
- Microsoft Excel
- Management
- Disability insurance
- Dental care
Quick apply
Funeral Director Assistant
Catholic Cemeteries & Funeral Services - Archdiocese of Toronto —Woodbridge, ON
- $50,000–$54,000 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Wellness program
- Dental care
Quick apply
Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $70.42 an hour
- Part-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Geospatial Program Manager
Planview Utility Services —Vaughan, ON
- $90,000–$120,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Bachelor's
- Profit sharing
- Wellness program
Quick apply
7d
Bilingual - Account Executive(Mandarin/English)
Advanced Skytech Canada Ltd. —Markham, ON
- $45,000–$52,000 a year
- Full-time
- Bilingual
- Computer science
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Sales Associate (English & Russian Speaking preferred)
tbooth wireless —Thornhill, ON
- $45,000–$70,000 a year
- Weekends as needed
- Sales
- English
- In-person
- Dental care
- Employee assistance program
Quick apply
Director, Business Banking Lending Acquisition & Account Management
BMO Financial —Toronto, ON
- $110,500–$192,500 a year
- Analysis skills
- Tuition reimbursement
- Life insurance
Senior Director, Strategic Accounts – Facilities
MTLI Group of Companies —Markham, ON
- $150,000–$500,000 a year
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- Research
- Dental care
- Paid time off
Quick apply
Franchise Business Consultant - ON North
Pet Valu —Markham, ON
- $70,000–$80,000 a year
- Weekends as needed
- Sales
- Customer service
- Merchandising
- Dental care
Geospatial Program Manager
Planview Utility Services —Markham, ON
- $90,000–$120,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Bachelor's
- Profit sharing
- Wellness program
Quick apply
7d
Sales Manager – GTA Industrial Solutions
MTLI Group of Companies —Markham, ON
- $120,000–$140,000 a year
- Full-time
- Management
- Sales
- Presentation skills
- Relocation assistance
- Dental care
Quick apply
11d
Senior Director of Operations and Performance
Coast2Coast First Aid & Aquatics Inc. —Thornhill, ON
- From $85,800 a year
- Full-time
- CPR Certification
- BLS Certification
- Business development
- Store discount
- Paid time off
Quick apply
11d
Subprime Finance Manager
11 Motors —Scarborough, ON
- $40,000–$100,000 a year
- Full-time
- Sales
- Bachelor's
- In-person
Quick apply
Director - Lending Strategy
BMO Financial —Toronto, ON
- $110,500–$192,500 a year
- Analysis skills
- Tuition reimbursement
- Life insurance
Director of Operations - Large Print Format Experience is a Must
Infinite Outsourcing Solutions —Markham, ON
- $100,000–$120,000 a year
- Overtime
- PMP
- ERP systems
- Microsoft Office
Quick apply
Real Estate Sales Representative
RAD Marketing —Toronto, ON
- Weekends as needed
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
8d
Manager, FP&A
Titanium Logistics Inc. —Bolton, ON
- $100,000–$120,000 a year
- Windows
- Microsoft Office
- Finance
- Dental care
Quick apply

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Director of Catering Operations

Confidential
Newmarket, ON

Quick apply

Job details

Full-time
From $62,500 a year

Qualifications

Hospitality
Customer service
Microsoft Office
Team management
Organizational skills
Budgeting
Leadership
Communication skills
Driving Licence
Time management

Full job description

Position Overview

The Director of Catering Operations is responsible for leading the planning, coordination, and execution of all catering operations while ensuring exceptional client service and operational excellence. This role oversees event planning, staffing, logistics, and client relations from initial inquiry through successful event completion. Working closely with the culinary and event teams, the Director of Catering Operations ensures every event is executed efficiently, profitably, and to the highest quality standards.

The ideal candidate is a strong leader who thrives in a fast-paced environment, possesses exceptional organizational skills, and is passionate about delivering memorable experiences while continuously improving operations and supporting business growth.

Key ResponsibilitiesClient & Sales Management

Build and maintain strong relationships with clients from inquiry through event completion.
Prepare proposals, contracts, and event orders that accurately reflect client requirements.
Conduct client consultations and site visits as required.
Manage event changes and ensure all details are communicated effectively.
Identify opportunities to increase revenue through menu enhancements and additional services.

Operations & Event Execution

Oversee the planning and execution of weddings, corporate functions, social events, and special occasions.
Coordinate staffing, rentals, equipment, transportation, and event logistics.
Work closely with the culinary team to ensure menus and service plans meet client expectations.
Monitor event quality and implement improvements to enhance service standards.
Ensure all events are executed on schedule and within budget.

Leadership & Team Development

Recruit, train, mentor, and supervise catering and event staff.
Develop staffing schedules based on event requirements.
Foster a positive, professional, and team-oriented workplace culture.
Conduct performance reviews and provide ongoing coaching and support.

Financial & Administrative

Monitor labour, food, and operational costs.
Assist in developing budgets and maintaining profitability targets.
Maintain accurate event documentation and operational records.
Review invoices and coordinate purchasing of catering supplies and rentals.
Ensure compliance with company policies and industry regulations.

Business Development

Build relationships with venues, vendors, and industry partners.
Stay informed on industry trends and recommend new products, services, and operational improvements.
Support marketing initiatives, networking opportunities, and business growth strategies.
Continuously evaluate processes to improve efficiency and client satisfaction.

Skills & QualificationsRequired Skills

Exceptional leadership and team management abilities.
Strong customer service and relationship-building skills.
Excellent written and verbal communication.
Outstanding organizational and time-management skills.
Ability to prioritize multiple events and deadlines simultaneously.
Strong problem-solving and decision-making abilities.
High attention to detail and commitment to quality.
Financial awareness with experience managing budgets, labour, and food costs.
Ability to remain calm and adaptable under pressure.

Qualifications

Minimum 5 years of progressive experience in catering, hospitality, event management, or food service operations.
Previous leadership experience managing teams in a hospitality environment.
Experience coordinating large-scale catered events.
Proficiency with Microsoft Office; experience with catering or event management software is considered an asset.
Hospitality, culinary, business, or event management education is considered an asset.
Valid driver's licence and access to reliable transportation are preferred.

Personal Attributes

Professional, approachable, and client-focused.
Positive attitude with a solutions-oriented mindset.
Self-motivated and capable of working independently.
Strong collaborator who works effectively across departments.
Passion for hospitality and creating exceptional guest experiences.
Flexible schedule, including evenings and weekends as required.

Pay: From $62,500.00 per year

Benefits:

Dental care
Discounted or free food
Extended health care
Flexible schedule
On-site parking
Vision care

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in richmond hill, on

Director of Catering Operations

Director of Sales and Marketing - Fire Protection

National Account director– Industrial Solutions

Program Manager, Child Care Centres and Home Child Care Programs

Funeral Director Assistant

Director of Patient Care, Fort Albany, ON

Geospatial Program Manager

Bilingual - Account Executive(Mandarin/English)

Sales Associate (English & Russian Speaking preferred)

Director, Business Banking Lending Acquisition & Account Management

Senior Director, Strategic Accounts – Facilities

Franchise Business Consultant - ON North

Geospatial Program Manager

Sales Manager – GTA Industrial Solutions

Senior Director of Operations and Performance

Subprime Finance Manager

Director - Lending Strategy

Director of Operations - Large Print Format Experience is a Must

Real Estate Sales Representative

Manager, FP&A

I want to receive the latest job alerts for director of customer experience in richmond hill, on

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