Richmond Hill, On It manager Jobs – 251 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
SharePoint Technical Lead
CGI —Toronto, ON
- $95,000–$145,000 a year
- Full-time
- SharePoint
- Communication skills
Quick apply
IT Client Account Manager
IFDS Group —Toronto, ON
- $81,000–$102,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance program
7d
HCM Lead - Workday
Vaco by Highspring —Richmond Hill, ON
- $110,000–$140,000 a year
- Full-time
- Microsoft Word
- Management
- English
- Dental care
- Vision care
Quick apply
7d
Senior IT Manager Data Info Management - Cloud Data Solutions
TD Bank —Toronto, ON
- $115,600–$163,200 a year
- Full-time
- Azure
- DevOps
- SQL
- Paid time off
1d
Manager, Cyber Technical
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
IT Manager Compliance and Risk Management
FirstService Residential —Toronto, ON
- $120,000–$138,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Quick apply
1d
Cyber Cloud Security and AI Lead
Procom —Toronto, ON
- $67.50–$90.00 an hour
- Immediate opening
- Hybrid work
- Research
- Business development
- Project management
Quick apply
4d
Automation Test Lead - Ansible Automation Platform
Procom —Toronto, ON
- $75–$100 an hour
- Immediate opening
- Hybrid work
- Linux
Quick apply
3d
SAP-TM Lead Functional Configurator - North York
Randstad —North York, ON
- $66.33–$82.92 an hour
- Temporary
- Remote
- Computer Science
- Engineering
- Bachelor's
Quick apply
2d
Platform Lead – Temenos Core Banking
Staffmax —Toronto, ON
- $120,000 a year
- Remote
- Azure
- Management
- Computer Science
Quick apply
7d
IT Manager
Spirit of Math Schools Inc. —Toronto, ON
- $100,000–$130,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Dental care
- Paid time off
Quick apply
6d
Manager, IT GRC
407 ETR —Woodbridge, ON
- $160,000–$185,000 a year
- Full-time
- Computer science
- Computer Science
- Engineering
Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
- $80,000–$115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Analysis skills
- Paid time off
Quick apply
IT Project Manager
City of Markham —Markham, ON
- $109,744–$143,867 a year
- Full-time
- Computer Science
- PMP
- Microsoft Office
Quick apply
IT Resource Manager
Compugen Inc —Richmond Hill, ON
- $80,000–$100,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
IT/ERP Manager
Select Food Products Limited —Toronto, ON
- $100,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Quick apply
12d
Regional IT Manager- North America
Magna International —Concord, ON
- Full-time
- Computer Science
- Customer service
- Bachelor's
Quick apply
13d
IT Project Manager
Amphenol HSIO —Markham, ON
- $90,000–$120,000 a year
- Microsoft Excel
- Computer Science
- PMP
- Designated paid holidays
- Disability insurance
Quick apply
Senior Project Manager, IT
The Salvation Army —Toronto, ON
- $105,518.40–$158,288.00 a year
- Full-time
- PMP
- Engineering
- Analysis skills

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

it manager jobs in richmond hill, on

Manager, Service Desk

SharePoint Technical Lead

IT Client Account Manager

HCM Lead - Workday

Senior IT Manager Data Info Management - Cloud Data Solutions

Manager, Cyber Technical

IT Manager Compliance and Risk Management

Cyber Cloud Security and AI Lead

Automation Test Lead - Ansible Automation Platform

SAP-TM Lead Functional Configurator - North York

Platform Lead – Temenos Core Banking

IT Manager

Manager, IT GRC

Information Technology (IT) Manager

IT Project Manager

IT Resource Manager

IT/ERP Manager

Regional IT Manager- North America

IT Project Manager

Senior Project Manager, IT

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