Richmond Hill, On Itsm analyst Jobs – 37 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Deskside Support Technician- Onsite
Compugen Inc —Toronto, ON
- $41,000–$74,000 a year
- Azure
- Computer Science
- Customer service
ITSM Analyst
Northbridge Financial Corporation —Toronto, ON
- $82,000–$123,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- Business
Cybersecurity Controls Testing Analyst, Deloitte Global Technology
Deloitte —Toronto, ON
- $69,000–$114,000 a year
- Hybrid work
- Computer Science
- Engineering
- Bachelor's
Data and Reporting Analyst - Senior
Releady —Toronto, ON
- $60–$69 an hour
- Full-time
- Engineering
- Finance
- Analysis skills
Quick apply
Infrastructure Support Analyst
Scotiabank —Toronto, ON
- Spanish
- Computer Science
- Engineering
- Tuition reimbursement
1d
IT Support Analyst
Amphenol HSIO —Markham, ON
- $50,000–$70,000 a year
- Customer service
- Windows
- Microsoft Office
- Designated paid holidays
- Disability insurance
Quick apply
22h
IT Change Management, Senior Analyst
Interac Corp. —Toronto, ON
- $85,000–$90,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organizational skills
Senior Technical Support Analyst
Royal Bank of Canada —Toronto, ON
- Full-time
- Hybrid work
- Azure
- Databases
- SQL
ServiceNow Business Analyst
Opensity Solutions —Toronto, ON
- $100,000–$140,000 a year
- Full-time
- Remote
- Analysis skills
- Agile
- Communication skills
Quick apply
2d
Service Desk Analyst- Onsite
Compugen Inc —Toronto, ON
- $47,000–$55,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Computer Science
- Customer service
14d
Senior IT Business Analyst, Google CCaaS Operationalization
Intact —Toronto, ON
- $94,200–$115,200 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- DevOps
- Employee stock purchase plan
Asset Management Analyst
CIHI —Toronto, ON
- $67,691–$79,636 a year
- Contract
- Bilingual
- Computer Science
- Data analysis skills
Quick apply
11d
Senior Analyst, ITSM Governance
Scotiabank —Toronto, ON
- Spanish
- DevOps
- English
- Tuition reimbursement
1d
Service Management Analyst
Payments Canada —Toronto, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
IT Support Analyst
Child Development Institute —Toronto, ON
- $70,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Flexible schedule
Quick apply
IT Project Manager
Amphenol HSIO —Markham, ON
- $90,000–$120,000 a year
- Microsoft Excel
- Computer Science
- PMP
- Designated paid holidays
- Disability insurance
Quick apply
Bilingual - Payment Operations Centre Analyst - Level 2
Payments Canada —Toronto, ON
- $63,000–$105,000 a year
- Temporary
- Hybrid work
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
Quick apply
RQ00198 - Sr. Business Analyst
Source Code —Toronto, ON
- $67.36–$80.83 an hour
- Full-time
- Hybrid work
- Linux
- SDLC
Quick apply
ServiceNow ITOM SME
LTM —Markham, ON
- $100,000–$140,000 a year
- Computer Science
- Analysis skills
- Bachelor's
- Disability insurance
- Dental care
Quick apply

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

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Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

itsm analyst jobs in richmond hill, on

Manager, Service Desk

Deskside Support Technician- Onsite

ITSM Analyst

Cybersecurity Controls Testing Analyst, Deloitte Global Technology

Data and Reporting Analyst - Senior

Infrastructure Support Analyst

IT Support Analyst

IT Change Management, Senior Analyst

Senior Technical Support Analyst

ServiceNow Business Analyst

Service Desk Analyst- Onsite

Senior IT Business Analyst, Google CCaaS Operationalization

Asset Management Analyst

Senior Analyst, ITSM Governance

Service Management Analyst

IT Support Analyst

IT Project Manager

Bilingual - Payment Operations Centre Analyst - Level 2

RQ00198 - Sr. Business Analyst

ServiceNow ITOM SME

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