Richmond Hill On Porter airline Jobs – 18 Openings This Week

Bilingual Customer Support Agent
Porter Airlines Inc. —Toronto, ON
- Full-time
- Bilingual
- Customer service
- English
8d
Auditor, Airport Operations Quality Assurance
Porter Airlines Inc. —Toronto, ON
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Cloud Operations Engineer
Porter Airlines Inc. —Toronto, ON
- Full-time
- DevOps
- AWS
- Scripting
Analyst, Payroll Compliance
Porter Airlines Inc. —Toronto, ON
- Overtime
- Microsoft Excel
- Finance
- Organizational skills
Analyst, Airport Operations Quality Assurance
Porter Airlines Inc. —Toronto, ON
- Weekends as needed
- Microsoft Excel
- PMP
- Data analysis skills
Intermediate Developer, Development and Delivery
Porter Airlines Inc. —Toronto, ON
- Full-time
- Azure
- Computer Science
- DevOps
Administrative Coordinator
Porter Airlines Inc. —Toronto, ON
- Full-time
- Google Suite
- Customer service
- Administrative experience
Product Designer
Porter Airlines Inc. —Toronto, ON
- Full-time
- Bachelor's
- Agile
- Communication skills
6d
Analyst, Revenue Management - Inventory
Porter Airlines Inc. —Toronto, ON
- Full-time
- Microsoft Excel
- Marketing
- Microsoft Office
Analyst, Ancillary Revenue Optimization
Porter Airlines Inc. —Toronto, ON
- Full-time
- Microsoft Excel
- Marketing
- Microsoft Office
Technical Project Manager
Porter Airlines Inc. —Toronto, ON
- Full-time
- Computer Science
- PMP
- AWS
Analyst, Revenue Management - Pricing
Porter Airlines Inc. —Toronto, ON
- Full-time
- Microsoft Excel
- Marketing
- Microsoft Office
Analyst I, Revenue Management - Pricing
Porter Airlines Inc. —Toronto, ON
- Full-time
- Microsoft Excel
- Marketing
- Microsoft Office
Cybersecurity Analyst
Porter Airlines Inc. —Toronto, ON
- Full-time
- Azure
- Computer Science
- AWS
Director, Revenue Management Systems
Porter Airlines Inc. —Toronto, ON
- Full-time
- Doctoral degree
- Master's degree
- Machine learning
1d
Time and Attendance Systems Coordinator
Porter Airlines Inc. —Toronto, ON
- Overtime
- Microsoft Excel
- No university degree
- Human resources
5d
Intermediate Specialist, Service Management
Porter Airlines Inc. —Toronto, ON
- Weekends as needed
- DevOps
- Bachelor's
- Agile
Senior Financial Analyst, Financial Reporting
Porter Airlines Inc. —Toronto, ON
- Full-time
- Microsoft Excel
- ERP systems
- Finance

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Bilingual Customer Support Agent

Porter Airlines Inc. -
Toronto, ON

Apply Now

Job details

Full-time
8 days ago

Qualifications

Bilingual
French
Customer service
English
High school diploma or GED
Communication skills

Full job description

Job Summary:

We are seeking a customer-focused and highly motivated Customer Support Agent to join our Customer Service team. In this role, you will provide support to passengers experiencing travel-related issues and inquiries. You will deliver exceptional service through professional communication, empathy, and effective problem-solving, contributing to a seamless and refined customer experience.

Duties & Responsibilities:

Deliver exceptional customer service to customers and travel agencies with a focus on first-call resolution
Provide attentive, professional, and empathetic interactions aligned with our “Flying Refined” service philosophy
Assist customers with inquiries related to products, services, destinations, and the VIPorter loyalty program
Promote and guide customers in the use of digital self-service tools
Process reservations, including new bookings, modifications, cancellations, and applicable fee collection
Support travel agency reservations and general inquiries
Achieve established performance targets for call quality, efficiency, availability, and schedule adherence
Apply resourcefulness, empathy and fairness in resolving customer concerns
Support additional team and departmental duties as required

Behavioural Competencies:

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

Ability to work on a permanent basis in Canada
High school diploma or equivalent is required
Completion of college or other post-secondary programs preferred
Fully proficient in French and English with strong verbal communication skills
Must be available to work flexible shifts between 5:00 a.m. and 02:30 am. EST, seven days per week. Schedules are determined by Workforce Management (WFM) based on operational requirements, including call volumes and call patterns.
Must be able to complete the initial mandatory two-week full-time new hire training program
Demonstrated ability to work independently and manage challenging conversations professionally and confidently
Dedicated and quiet home workspace conducive to handling customer calls
Strong problem-solving abilities and a positive, empathetic attitude
Basic geography knowledge and foundational math skills

Company Description:

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

Apply Now

Refine Your Search

porter airline jobs in richmond hill on

Bilingual Customer Support Agent

Auditor, Airport Operations Quality Assurance

Cloud Operations Engineer

Analyst, Payroll Compliance

Analyst, Airport Operations Quality Assurance

Intermediate Developer, Development and Delivery

Administrative Coordinator

Product Designer

Analyst, Revenue Management - Inventory

Analyst, Ancillary Revenue Optimization

Technical Project Manager

Analyst, Revenue Management - Pricing

Analyst I, Revenue Management - Pricing

Cybersecurity Analyst

Director, Revenue Management Systems

Time and Attendance Systems Coordinator

Intermediate Specialist, Service Management

Senior Financial Analyst, Financial Reporting

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