Saint John Nb It technical support Jobs – 76 Openings This Week

IT Support Analyst
Cooke Aquaculture Inc. —Saint John, NB
- Full-time
- No university degree
- Computer networking
- In-person
- Designated paid holidays
- Disability insurance
3d
Finance and IT - Business Systems & IT Coordinator
YMCA of Southwestern New Brunswick —Saint John, NB
- $48,000–$53,000 a year
- Full-time
- Computer Science
- Analysis skills
- Business
- Flexible schedule
Quick apply
11d
Electrical Design Specialist
Greenergy Fuels Canada —Saint John, NB
- $95,000–$110,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Up to 50% travel
- Wellness program
- Disability insurance
Quick apply
Oracle ERP Functional Analyst
Greenergy Fuels Canada —Saint John, NB
- $80,000–$95,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Customer service
- Disability insurance
- Dental care
Quick apply
21h
Customer Service Manager
Venor —New Brunswick
- $65,000–$75,000 a year
- Full-time
- Remote
- Bilingual
- Sales
- English
Quick apply
Bilingual Customer Service Representative New Brunswick Prescription Drug Program (NBPDP)
Medavie —New Brunswick
- $40,254–$45,285 a year
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
4d
Support Engineer II
Synoptek —Saint John, NB
- Microsoft Access
- Windows
- Microsoft Office
Saint John System Administrator (N-B) PCN 1258441
Horizon Health Network —Saint John, NB
- Temporary
- Bilingual
- Microsoft Excel
- Microsoft Access
- Paid time off
2d
Field Engineer I (New Grad)
CAM Industrial Solutions LLC —Saint John, NB
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
Quick apply
11d
Field Service Technician
Xerox —Saint John, NB
- $33,060–$66,120 a year
- Immediate opening
- Bilingual
- Heavy lifting
- Schematics
- Dental care
- Paid time off
Application Support Specialist
JDI IT —Saint John, NB
- Full-time
- Azure
- SQL
- Bachelor's
Azure Cloud Specialist
JDI IT —Saint John, NB
- Full-time
- Azure
- Customer service
- Bachelor's
Data Analyst
Mariner Innovations —Saint John, NB
- Full-time
- Microsoft Excel
- Computer Science
- SQL
- Disability insurance
- Dental care
Field Service Technician
Scale Aquaculture North America Inc. —Saint John, NB
- $30–$35 an hour
- Full-time
- Schematics
- Mechanic experience
- Maintenance
- Disability insurance
- Dental care
Quick apply
Linux Systems Specialist
JDI IT —Saint John, NB
- Full-time
- Customer service
- Bachelor's
- Linux
Field Service Technician (Saint John, New Brunswick CA)
Konica Minolta Business Solutions, U.S.A., Inc. —Saint John, NB
- Weekends as needed
- Customer service
- Travel
- Computer networking
Application Specialist, Payroll
JDI IT —Saint John, NB
- $61,000–$85,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
Solution Architect, Network
JDI IT —Saint John, NB
- Full-time
- Azure
- Computer Science
- DevOps
Senior Network Consultant
Mariner Innovations —Saint John, NB
- Full-time
- Azure
- Computer Science
- Analysis skills
- Disability insurance
- Dental care
Senior Project Manager - ERP
Mariner Innovations —Saint John, NB
- Full-time
- Computer Science
- PMP
- Engineering
- Disability insurance
- Dental care

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IT Support Analyst

Cooke Aquaculture Inc. -
Saint John, NB

Apply Now

Job details

Full-time
3 days ago

Qualifications

Knowledge management
IT support
Computer networking
Communication skills
Time management
Information Technology

Full job description

Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community.

Cooke is continuing to strengthen its global IT operations to ensure reliable, secure, and consistent technology services across all regions. As an IT Support Analyst, you play a critical role in supporting end users, maintaining service quality, and ensuring day-to-day technology issues are resolved efficiently and professionally.

The Role

As an IT Support Analyst, you provide support for end-user technology services across Cooke. You independently resolve incidents, support field services activities, and act as an escalation point for end users. You contribute to service stability and continuous improvement by identifying recurring issues, improving documentation, and supporting consistent service desk practices.

Key Responsibilities

Diagnose and resolve a wide range of end-user hardware, software, and connectivity issues.
Perform root-cause analysis for recurring incidents and recommend preventative actions.
Support field services activities, including workstation deployment, troubleshooting, and equipment maintenance.
Fulfill non-standard service requests and perform approved system or application configurations.
Maintain and improve knowledge base articles, SOPs, and troubleshooting documentation.
Coordinate with infrastructure, network, and application teams to resolve cross-functional issues.
Support onboarding and offboarding activities, including accounts, devices, and access.
Monitor ticket queues and ensure response and resolution SLAs are met.

What Success Looks Like

Incidents are resolved efficiently with minimal escalation and strong user communication.
Recurring issues are identified and reduced through root‑cause analysis and knowledge improvements
End users experience reliable, consistent support across devices, locations, and services.
Service desk standards, SLAs, and security practices are consistently upheld.

Core Skills & Competencies

End-user troubleshooting across Windows, Microsoft 365, endpoints, and connectivity.
Incident analysis and problem-solving in a ticket-driven environment.
Clear, professional communication with technical and non-technical users.
Strong prioritization and time management skills.
Understanding of endpoint standards, security basics, and configuration best practices.
Documentation and knowledge management discipline.

Behaviors That Drive Success

Accountability – Take ownership of issues through to resolution.
Collaboration – Work effectively with peers and escalation teams.
Adaptability – Respond well to changing priorities and environments.
Customer Focus – Deliver support with empathy and professionalism.
Growth Mindset – Continuously develop technical and service skills.

Experience & Education

Diploma or degree in IT, Computer Systems, Networking, or equivalent experience.
2–4 years of experience in IT support, service desk, or field services.
Experience with Microsoft 365 administration, endpoint management, and remote support tools.
Familiarity with incident, request, and knowledge management processes.

Join our team and enjoy the benefits of full-time year-round employment with competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.

Benefits Package:

Health Benefits: Includes coverage for dental, vision, and extended medical care.
Insurance: Life and disability insurance provided for financial security.
Support Services: Access to an Employee Assistance Program (EAP).
Financial Planning: Opportunity for RRSP matching to support your retirement savings.
Time Off: Paid vacation, holidays, and sick leave for work-life balance.
Wellness: Wellness programs and access to on-site gym facilities (available in some locations).
Career Development: Professional growth opportunities and avenues for advancement.
Perks: Employee discounts on company products or services.
Convenience: On-site parking or parking allowance.

If you're looking to join a supportive team environment with opportunities for personal and professional development, apply now and become part of our dynamic team.

The Why

Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness, and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.

NOTE: The recruiter is reviewing and interviewing eligible applicants for this position as they are received. If you are interested in this posting, you are encouraged to apply as soon as possible.

Apply Now

Refine Your Search

it technical support jobs in saint john nb

IT Support Analyst

Finance and IT - Business Systems & IT Coordinator

Electrical Design Specialist

Oracle ERP Functional Analyst

Customer Service Manager

Bilingual Customer Service Representative New Brunswick Prescription Drug Program (NBPDP)

Support Engineer II

Saint John System Administrator (N-B) PCN 1258441

Field Engineer I (New Grad)

Field Service Technician

Application Support Specialist

Azure Cloud Specialist

Data Analyst

Field Service Technician

Linux Systems Specialist

Field Service Technician (Saint John, New Brunswick CA)

Application Specialist, Payroll

Solution Architect, Network

Senior Network Consultant

Senior Project Manager - ERP

I want to receive the latest job alerts for it technical support in saint john nb

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