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- Full-time
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Quick apply
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IT Onsite Technician

Hemmersbach Nordamerika -
Corunna, ON

Quick apply

Job details

Full-time
2 days ago

Qualifications

Authentication
Desktop support
LAN
Windows
Microsoft Office
IT support
ServiceNow
Communication skills
Rhinoceros 3D
Help desk

Full job description

IT Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Your benefits

Unlimited employment contract
Onboarding program
Buddy program
International job opportunities
Health/ Medical insurance
Life insurance
Dental insurance
Internal career development program

Your skills

1–3 years of experience in IT support, desktop support, help desk, or field support
Basic troubleshooting experience with Windows 10/11, Microsoft Office, and Microsoft 365/O365
Familiarity with Windows device setup, user profiles, application support, and basic hardware troubleshooting
Basic understanding of LAN connectivity, network troubleshooting, and remote support tools
Experience with ServiceNow or similar ticketing platforms for ticket documentation and follow-up
Experience with smart cards, badge/card readers, or similar authentication tools preferred
Strong customer service, communication, and end-user support skills
Flexibility to work outside normal business hours when needed

Your tasks

Provide on-site technical support to end users at the ITC Center and client locations
Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and peripherals (Windows 10/11, Microsoft 365, and Apple devices)
Support IMAC activities: install, move, add, and change requests
Assist with onboarding new users, including GID setup, user profiles, email configuration, mobile office, and standard application deployment
Image and re-image PCs following standard procedures; assist with data backup when required
Support device migrations, including desktop-to-laptop transitions, replacements, and hardware upgrades
Manage, update, and document tickets accurately in ServiceNow
Maintain accurate records of repairs, inventory, and equipment
Communicate effectively with end users, team members, and management throughout the resolution process
Participate in project rollouts and deployments as needed

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Quick apply

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user support technician

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