The Opportunity
This position is much more than a traditional reception role.
As one of the first points of contact within the clinic, you will play an essential role in shaping the patient experience while supporting the daily operations of a fast-paced, team-oriented healthcare environment.
The ideal candidate is:
- Warm, professional, and confident communicating with patients
- Calm and solutions-focused under pressure
- Highly organized with strong attention to detail
- Proactive and capable of anticipating clinic needs
- Adaptable in a dynamic environment
- Invested in personal and professional growth
- Able to contribute positively to team culture and morale
We are looking for someone who takes pride in their work, values professionalism, and genuinely enjoys creating positive experiences for others.
Key Responsibilities
- Welcome and support patients with warmth, professionalism, and efficiency
- Manage phone calls, emails, scheduling, and patient communication through Jane App
- Coordinate appointment flow and assist in maintaining an organized clinical schedule
- Process billing, payments, insurance claims, and administrative documentation accurately
- Support clinic operations and day-to-day workflow management
- Maintain confidentiality and professionalism in all patient interactions
- Assist with administrative projects, organization, and operational improvements as needed
- Collaborate closely with practitioners and leadership to support a positive clinic environment
- Contribute to a clean, organized, and welcoming clinic atmosphere
Qualifications & Attributes
Required
- Minimum 1–2 years of experience in administration, reception, customer service, or a professional office environment
- Strong communication and interpersonal skills
- Excellent organizational abilities and attention to detail
- Comfortable learning and navigating technology and scheduling software
- Professional, reliable, and accountable
- Ability to multitask while maintaining composure and accuracy
Preferred
- Experience in a healthcare or wellness setting
- Familiarity with Jane App or similar EMR/scheduling software
- Experience managing billing, payments, or insurance workflows
- Strong problem-solving and critical-thinking skills
What We Value Most
We are intentional about building a team culture that is:
- Supportive and respectful
- Collaborative rather than competitive
- Patient-centered
- Growth-oriented
- Professional while still personable
- Rooted in strong emotional intelligence and professionalism
- Open to learning, growth, and adaptability
- Focused on contributing positively to workplace culture
We are looking for someone who aligns naturally with these values and wants to contribute meaningfully to both the patient experience and the long-term success of the clinic.
Position Details
- Part-Time: Approximately 15–24 hours per week to start
- Schedule: Primarily weekdays with occasional evenings or Saturdays as needed
- Growth Potential: Opportunity for expanded responsibilities and future full-time hours as the clinic continues to grow
- Compensation: Competitive hourly wage based on experience and qualifications
Why Join Our Team?
- Work alongside a collaborative and respected multidisciplinary healthcare team
- Be part of a growing clinic focused on quality care and meaningful patient relationships
- Positive, supportive, and professional work environment
- Opportunities for long-term growth and skill development
- Wellness-focused workplace culture
How to Apply
Please submit:
- Your resume
- A cover letter telling us about yourself, your relevant experience, and why you believe you would be a strong fit for our clinic culture
We appreciate all applicants; however, only those selected for an interview will be contacted.
At Holistic Physiotherapy & Wellness, we believe exceptional healthcare begins with meaningful human connection.
We are a collaborative, multidisciplinary clinic located in downtown Saskatoon, offering physiotherapy, massage therapy, and counselling services in a supportive, patient-centered environment. Our team is committed to delivering individualized, evidence-informed care while creating a space where patients feel genuinely heard, respected, and supported throughout their recovery journey.
Our clinic provides care for a wide range of musculoskeletal, neurological, pelvic health, vestibular, and movement-based conditions, with services including:
- Physiotherapy using a whole-person approach to care. Whether recovering from an injury, managing chronic pain, navigating a new diagnosis, or working toward peak performance, our team supports patients through evidence-informed assessment, manual therapy, exercise prescription, movement education, and rehabilitation.
- Pelvic Floor Physiotherapy for both male and female patients, supporting prenatal and postpartum recovery, pelvic pain, incontinence, prolapse, post-surgical rehabilitation, core dysfunction, and other pelvic health concerns.
- Vestibular Physiotherapy helping patients experiencing dizziness, vertigo, balance concerns, concussion-related symptoms, and vestibular dysfunction.
- Dance Physiotherapy providing assessment, rehabilitation, injury prevention, and performance support for dancers and performing artists.
- Trigger Point Dry Needling (TPDN) as part of evidence-informed physiotherapy treatment for pain, muscle tension, mobility restrictions, and neuromuscular dysfunction.
- Massage Therapy provided by registered massage therapists with training in anatomy, physiology, pathology, remedial exercise, mobilizations, and therapeutic massage techniques to support recovery, mobility, and overall wellness.
- Shockwave Therapy supporting the treatment of chronic pain conditions, tendinopathies, plantar fasciitis, calcific tendon conditions, and soft tissue injuries.
- Lifestyle Medicine and PhysioYoga integrating movement, mobility, breathing, strength, mindfulness, and nervous system regulation into rehabilitation and wellness-focused care.
- Counselling Services supporting mental wellness, emotional health, stress management, and whole-person care.
We are passionate about helping people return to the activities that matter most to them while providing compassionate, collaborative care that looks beyond symptoms alone.
Our clinic culture is built on professionalism, accountability, compassion, teamwork, and continuous growth. We value individuals who take initiative, communicate thoughtfully, and contribute positively to both the patient experience and team dynamic.
- We are currently seeking a Part-Time Administrative Coordinator & Patient Experience Associate who is highly organized, emotionally intelligent, dependable, and genuinely enjoys working with people. This role is ideal for someone seeking a long-term position within a growing healthcare clinic and who takes pride in creating exceptional experiences for patients and colleagues alike.
Position Details
- Part-Time: Approximately 15–24 hours per week to start
- Schedule: Primarily weekdays with occasional evenings or Saturdays as needed
- Growth Potential: Opportunity for expanded responsibilities and future full-time hours as the clinic continues to grow
- Compensation: Competitive hourly wage based on experience and qualifications
Pay: $15.35-$17.00 per hour
Work Location: In person
