The Opportunity
Integrated Youth Services (IYS) is a service model that offers low barrier access to community-led services for youth aged 12 to 25 and their caregivers. IYS provides early intervention, prevention, and care regarding mental health and substance use, as well as coordinated access to other services.
Each IYS site provides rapid access to high quality, youth-appropriate, evidence-informed supports and services. Youth can access services in person, by telephone, or through a virtual platform. The overall goal of Integrated Youth Services is to transform how young people access mental health care and services.
The following are important principles that guide the Anchor Youth Space model:
· Youth and caregiver participation in the design, implementation, and evaluation of services.
· The co-location and integration of services, including mental health and addictions care, primary health care, community and peer support, and social services.
· Continuity of services from age 12 to age 25, including supporting youths’ transition to adult services.
· Services that are culturally responsive, accessible, high quality, youth-centred, and evidence-informed.
· Stepped care to ensure the appropriate levels of care, at the right time, by the right provider.
· Ongoing collaboration among all Anchor Youth Space Nova Scotia sites and the Anchor Youth Space Nova Scotia Provincial Leadership Team.
· Ongoing, robust measurement of service impact and continuous quality improvement.
Reporting Relationships
This position reports to the Anchor Youth Space site manager and works under the clinical support and leadership of the clinician.
Position Summary
Reporting to the site manager, the youth services coordinator is often the first point of contact for youth and families and plays an important role in supporting access to services at the site. The position provides reception, administrative, and organizational support to the site manager, core site staff, and other team members as assigned, and supports the coordination of daily site operations and service delivery.
Specific Accountabilities
1. Embrace a wholistic approach to youth well-being, informed by the Pan-Canadian Guiding Principles of IYS, social determinants of health, and principles of equity, diversity, inclusion, reconciliation, accessibility, and anti-racism (EDIRAA).
2. Act professionally and ethically, following all organizational and Anchor Youth Space guidelines, applicable legislation, regulations, and professional standards.
3. Welcomes youth and caregivers, promoting a positive experience and connecting them to appropriate services and supports.
4. Provides timely communication and follow-up with team members, youth, and caregivers.
5. Answers phone calls, relays messages, and refers callers, with follow-up as appropriate.
6. Processes incoming and outgoing mail and emails.
7. Provides support for group programs and drop-in services to ensure they meet the needs of youth and Anchor Youth Space programming.
8. Maintains a supply of snacks and beverages in the waiting area.
9. Handles sensitive and challenging situations with discretion, tact, confidentiality, and a non-judgmental approach.
10. Books and handles administrative details for clinics, events and meetings.
11. Prepares purchase requisitions, cheque requests and petty cash vouchers.
12. Manages inventory of supplies and places orders as required.
13. Arranges travel, including booking and expense recovery, as required.
14. Establishes and maintains office filing system, manuals and records to ensure efficient storage and retrieval of material.
15. Ensure documentation and data is entered into the Anchor Youth Space Nova platform; assist youth in entering data as required.
16. Take part in Anchor Youth Space planning, development, team building, and performance reviews.
17. Take part in Anchor Youth Space Nova Scotia training, professional development, research, evaluation, and quality improvement initiatives.
18. Other duties as required.
Knowledge and Experience
1. High school diploma or GED required.
2. Graduate from a recognized Office Administration, Business or Secretarial Diploma Program preferred.
3. Minimum (1) one year of relevant experience required; (2) two years preferred. Experience working with youth and caregivers required.
4. An equivalent combination of education and experience will be considered. Applicants relying on education and experience equivalencies must clearly demonstrate such equivalencies in their application.
Competencies
- Well-developed knowledge and skills in the areas of equity, diversity, inclusion, reconciliation, accessibility, and anti-racism (EDIRAA).
- Demonstrated knowledge and skills to serve youth and families from diverse cultural backgrounds, including African Nova Scotian, Newcomer, and Indigenous populations required.
- Demonstrated skills in communication, relationship-building, de-escalation, and conflict resolution with youth, caregivers, and families.
- Demonstrated strong verbal and written communication skills required.
- Demonstrated good judgment and high levels of interpersonal sensitivity and diplomacy required.
- Demonstrated ability to take initiative, and to work both independently and collaboratively, required.
- Demonstrated ability to prioritize workload, be flexible in response to changing demands, and ensure effective organization and time management required.
- Demonstrated ability to maintain timely and accurate electronic client records required.
- Proficient in MS Office computer applications and file management, and email programs.
- Ability to provide services in person, by telephone, and virtually required.
- Competencies in other languages are an asset.
At the YMCA, we are committed to fostering a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered to bring their full, authentic selves to work. We believe that a variety of perspectives, backgrounds, and experiences enrich our YMCA, enabling us to better serve our communities and fulfil our YMCA Purpose. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, including Black, Indigenous, People of Colour, racially diverse, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply.
If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.
Job Types: Full-time, Fixed term contract
Contract length: 14 months
Pay: $42,000.00-$48,000.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Are you available to work evenings/weekends as required?
Work Location: In person
