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Onboarding Specialist

Jonas Software -
Squamish, BC

Apply Now

Job details

Full-time
$55,000–$60,000 a year

Qualifications

Hospitality
Azure
Microsoft Office
Confluence
Organizational skills
AI

Full job description

Job Description:

Onboarding Specialist – Owner Relations Technology

Squamish, BC, Canada

THE COMPANY

Owner Relations Technology is an IT company that is growing fast. We supply a unique software solution for Property Managers and Hoteliers worldwide. We specialize in the development of robust Owner Accounting and Owner Portal software solutions for Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence Clubs, and Property Management Companies. Our client base consists mainly of 4- and 5-star Resort hotels located throughout North America, the Caribbean, Europe, and Asia.

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $55,000 to $60,000 CAD, depending on experience and qualifications

Role Type: New Role

AI Disclosure: AI may be used during the hiring process.

THE POSITION

We are looking for an Onboarding Specialist to join our team in our office in Squamish. You will support the onboarding process by providing exceptional customer service for new and existing clients from around the world. Role responsibilities include ensuring the software application is delivered on time, customer training is booked on time, and customers receive an excellent start on their journey with Owner Relations.

JOB RESPONSIBILITIES

Support the process of implementing our software and integrating our client's PMS into our software application
Support new clients' onboarding meetings (remote) across multiple time zones
Support the wider onboarding strategy to ensure team performance is aligning with company and client goals.
Collaborate with multiple departments and 3rd party vendors to ensure clients achieve desired outcomes, including identifying potential roadblocks, offering solutions, and providing ongoing support during the onboarding phase
Gather and analyze feedback from clients and partners to identify areas of improvement in the onboarding process and collaborate with cross-functional teams to implement necessary changes
Create and maintain onboarding process documentation
Collaborate with training and feedback on user guides, FAQs, and knowledge-base articles
Ensure calls/tickets are logged, prioritized and escalated appropriately
Keep Clients informed of progression with issues and provide follow-up as necessary
Support the onboarding manager with with key projects and accounts.
Proactively participate in regular team meetings
Provided reports/data on key performance indicators

JOB QUALIFICATIONS

5+ years of experience in onboarding, client success, implementation, project coordination, or a related role
Analytical mind and problem-solving aptitude
Excellent communicator with the ability to build strong relationships internally and externally
Calm and confident nature
Must be able to multi-task in a fast-paced environment and set priorities within time constraints
Attention to detail
Strong organizational skills
Ability to adjust and respond professionally to changing priorities
Ability to show initiative and self-motivation
Ability to work autonomously
Comfortable with Office 365
Experience with Software Programs - Asana, Azure, Confluence, TeamSupport, is a plus
Experience in software implementation, hospitality technology, property management systems, or SaaS onboarding is considered an asset

Business Unit:

Owner Relations

Scheduled Weekly Hours:

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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