Parlour Inn is currently seeking a Hostess/Host to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.
Job Title: Hostess/Host
Location: 101 Wellington St, Stratford, ON N5A 2L4
Property: Parlour Inn
This posting is for an existing vacancy within Lais Hotel Properties Limited.
Position Summary: Responsible for greeting restaurant guests and seating various sections, distributing as evenly as possible so the highest level of service can be provided.
Duties and Responsibilities:
Primary Responsibilities :
- Provide personalized and exceptional guest service at every given opportunity
- Meet established up-selling and sales goals
- Ensures that servers and/or bussers are properly allocated to various sections of the restaurant
- Meets and greets restaurant guests ensuring that they are seated as soon as possible with menus, using the guest name in accordance with Lais Hotel Properties’ Standard Operating Procedures
- Inputs, collects data and communications information using the reservations system
- Answers incoming telephone calls to make reservations according to Standard Operating Procedures
- Assists servers and bussers as required during peak times
- Communicates with managers and employees on a daily basis
- Answering incoming Room Service calls/orders and suggestively up-sell at every opportunity according to Standard Operating Procedures
- Run buffet food and/or Room Service orders when required
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Suggesting additional product and services meeting our Guests’ specific preferences
- Assessing Guests’ individual needs to meet standards for additional products and services
- Actively seeking ways to meet Guests’ product or service needs
- All other duties as assigned
Professional Requirements:
- Minimum one (1) year experience as host/server in a fine dining establishment
- Demonstrated ability to provide exceptional guest service
- Previous knowledge of Niagara area is considered an asset
- Previous up-selling and/or sales experience is considered an asset
- Knowledge of Restaurant Reservation system is considered an asset
Personal Attributes:
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to work with minimal supervision in a team environment
- Ability to communicate effectively in formal and informal settings
- Ability to pay particular attention to small details
- Exceptional dress and grooming standards
- Has a positive and proactive attitude
- Confidence in selling and up-selling products and services
- Positive sales-oriented personality
- Desire to meet goals
- Ethical and honest
Physical Requirements:
- Standing for 6-8 hours per day
Questions, quoting the job title and location, may be directed to [email protected]
Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
