Who Are We:
Join the team at Huron Dental Group – Front Street Family Dental as a Treatment Coordinator and become part of a supportive, patient focused practice that values both clinical excellence and a positive workplace culture.
At Huron Dental Group, you will work alongside a collaborative and experienced team in a friendly environment where patient relationships, teamwork, and professional growth are highly valued. Our team works closely together to ensure patients receive the highest level of care while maintaining a supportive and positive work environment.
We are committed to supporting our team through ongoing continuing education opportunities, allowing you to stay current with best practices and continue to grow and develop in your career as a hygienist.
As a dental group, we are also proud to support our community through charitable initiatives and outreach, reflecting our belief that great dental care extends beyond the clinic. This is a great opportunity for a Dental Hygienist who enjoys building strong patient relationships while contributing to a practice dedicated to high quality dental care, community involvement, and continuous improvement.
Position Overview:
The Treatment Coordinator is the connection point between the clinical team and the patient journey. You will help patients understand their treatment, feel confident in their care, navigate financial arrangements, coordinate scheduling, and move forward with treatment comfortably and confidently.
You are not simply “Booking Appointments.” You are helping patients make informed healthcare decisions while creating an experience that feels supportive, professional, organized, and compassionate.
You will work closely with Dentists, Specialists, Hygienists, Practice Leads, and Regional Leadership to help deliver an exceptional patient experience while supporting overall clinic growth and operational performance.
What Makes Someone Successful in This Role:
At Huron Dental Group, the best Treatment Coordinators are:
- Strong communicators who know how to build trust quickly
- Organized professionals who can manage multiple priorities confidently
- Relationship builders who genuinely enjoy helping people
- Calm under pressure and solutions-focused
- Emotionally intelligent and highly professional
- Detail-oriented without losing sight of the patient experience
- Confident discussing treatment, scheduling, and financial arrangements
- Team players who contribute positively to workplace culture
Key Responsibilities:
Creating Exceptional Patient Experiences
- Build genuine trust and strong relationships with patients and families
- Ensure every patient interaction feels welcoming, professional, and compassionate
- Help patients feel informed, comfortable, and supported throughout their treatment journey
- Communicate clearly and confidently with patients regarding treatment recommendations and next steps
- Support anxious or uncertain patients with empathy and professionalism
- Create a high-touch, hospitality-driven patient experience
- Follow up with patients after consultations and major treatment discussions
- Help turn patient concerns into positive experiences through strong communication and problem-solving
Treatment Coordination & Case Presentation
- Review and explain treatment plans in clear, patient-friendly language
- Coordinate comprehensive treatment plans and multi-appointment cases
- Help patients understand timelines, benefits, urgency, and financial considerations
- Present treatment estimates and payment options confidently and professionally
- Work closely with providers to improve case acceptance and continuity of care
- Monitor unscheduled treatment and proactively reconnect with patients
- Coordinate referrals, follow-ups, and specialty appointments where required
- Ensure all treatment discussions and patient communications are documented accurately
Financial & Insurance Coordination
- Verify insurance eligibility and assist patients with understanding their benefits
- Prepare treatment estimates and financial arrangements accurately
- Submit pre-authorizations and insurance documentation as required
- Discuss payment options and financing professionally and transparently
- Support collections and account follow-up respectfully and professionally
- Help patients navigate financial questions confidently and comfortably
Scheduling & Operational Excellence
- Coordinate provider schedules strategically and efficiently
- Help maintain productive schedules and smooth patient flow
- Support schedule optimization and minimize gaps where possible
- Coordinate large or complex treatment bookings effectively
- Maintain strong attention to detail in all scheduling and administrative functions
- Collaborate closely with administrative and clinical teams to ensure operational consistency
Qualifications
- Previous experience in a dental administration, treatment coordination, or patient coordination role
- Strong understanding of dental terminology and dental workflows
- Experience discussing treatment plans and financial arrangements with patients
- Familiarity with dental insurance processes and pre-authorizations
- Experience with dental practice management software
- Exceptional communication and customer service skills
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced, high-volume environment
- Professional, polished, and patient-focused approach
Bonus Points if You Have:
- Experience in a multi-provider or high-growth dental environment
- Experience coordinating larger treatment cases such as implants, surgery, ortho, or full-mouth rehabilitation
- Experience in a DSO or multi-location dental organization
- Strong production-focused scheduling experience
- Experience supporting patient financing conversations
Working Conditions
- Fast-paced dental clinic environment
- Open working environment using desk/computer
- Travel may be required between company locations
- Occasional overtime may be required
- You must be fully permitted to live and work in either Canada
This role is a current opening within Huron Dental Group, As part of our hiring process, we may use automated or artificial intelligence tools to help review and screen applications.
Huron Dental Group is committed to an inclusive and accessible recruitment experience. Accommodations are available throughout the hiring process, and we encourage candidates to let us know if support is needed at any stage.
We are proud to be an equal opportunity employer and value the diversity of perspectives and experiences that strengthen our workplace. We welcome applications from all qualified individuals.
Thank you to all applicants for your interest; only those selected to move forward in the process will be contacted.
Pay: $20.00-$30.00 per hour
Benefits:
- Commuter benefits
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
Application question(s):
- Do you have experience working in a dental clinic environment?
- Which dental software systems have you used (e.g., Tracker)
- Do you have previous experience presenting treatment plans, discussing financial arrangements, or coordinating patient care?
Work Location: In person
