Thunder Bay, On Customer support & client services occupations Jobs – 25 Openings This Week

Customer Service Representative
Canadian Bearings Ltd. —Thunder Bay, ON
- $45,000–$55,000 a year
- On call
- Bilingual
- Customer service
- English
- Paid time off
Customer Service Manager (CSM)
Reid's Furniture / Ashley Homestore —Thunder Bay, ON
- $45,000–$55,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Store discount
- Dental care
Quick apply
22h
Member Experience Supervisor
Movati Athletic (Group) Inc —Thunder Bay, ON
- $45,000–$55,000 a year
- Morning shift
- Sales
7d
Client Care Coordinator - Service
Motion LP —Thunder Bay, ON
- $39,600–$55,500 a year
- Full-time
- Microsoft Office
- Databases
- Organizational skills
- Employee assistance program
Quick apply
6d
Part Time Customer Care Associate ON
Leon's Furniture —Thunder Bay, ON
- $17.85 an hour
- Weekends as needed
- Customer service
- Analysis skills
- Organizational skills
- Store discount
- Profit sharing
8d
Customer Experience Strategist - Automotive Auction
EBlock Inc. —Canada
- $90,000–$110,000 a year
- Full-time
- Remote
- Sales
- Mileage reimbursement
- Dental care
Bilingual (EN/FR) Customer Care Furniture Specialist (Remote)
Staples —Canada
- $42,500–$53,100 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
Bilingual Spécialiste Service à la Clientèle Ameublement
Staples —Canada
- $42,500–$53,100 a year
- Full-time
- Bilingual
- AutoCAD
- Sales
- Store discount
- Dental care

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Customer Service Representative

Canadian Bearings Ltd. -
Thunder Bay, ON

Apply Now

Job details

Permanent
$45,000–$55,000 a year

Qualifications

Bilingual
French
Computer operation
Customer service
Post-secondary education
English
Analysis skills
Computer skills
Communication skills

Full job description

Working at CB (Canadian Bearings) means being part of a dynamic team, committed to collaborating with one another in the delivery of reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous development.

It is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for skillful, enthusiastic, and customer-focused people to help us realize this vision together.

We are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:

Customer Service Representative

Thunder Bay, ON

Fulltime, Permanent

What you will be doing:

Act as first point of contact for customers via phone, email or in-person (sales counter).
Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).
Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escalate more complex issues as appropriate.
Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).
Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.
Provide after-hours on-call customer support, when required/assigned.
Conduct outbound sales calls to service assigned accounts and promote increased profitability.
Oversee and execute shipping and receiving duties, including verifying and processing incoming and outgoing shipments, ensuring accuracy of orders, and maintaining proper documentation.
Coordinate with carriers, schedule pickups and deliveries, and resolve any issues related to shipment delays or discrepancies.
Manage inventory levels by accurately tracking and reporting stock, coordinating with the warehouse team to ensure timely replenishment
Provide in-person counter sales and other branch-specific support as required.
Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.

What you will bring to your team:

Mathematical skills
Proficiency in English is required, and being bilingual in French is considered an asset
Effective problem-solving ability
3-5 years of experience with customer service
Evidence-based decision-making skills
Basic computer literacy
Analytical skills
Clear and effective verbal and written communication
Post-secondary education
Knowledge of customers, products, industry, and vendors
Ability to manage multiple competing priorities, and deal with stress effectively
Attention to detail

Benefits of being a part of the CB Team:

Competitive Compensation
Comprehensive Flex Benefits Program
RRSP Matching
Paid time off on your birthday
Personal Development Subsidy
Employee Recognition Program
Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
Constructive, engaging organizational culture
Opportunity to work alongside experienced industry professionals
Opportunities for growth and development

Compensation

$45,000 - $55,000

Canadian Bearings provides the salary range for this position to promote fairness and transparency. The range reflects the anticipated base pay for the role; however, actual compensation will be determined based on the successful candidate’s skills, experience, and qualifications. Canadian Bearings is committed to pay equity and ensuring fair treatment for all employees across our organization.

Artificial Intelligence Disclosure

Canadian Bearings does not use artificial intelligence tools to screen, assess, or select candidates as part of our hiring process.

Our careers allow you to utilize your skills, experience and knowledge, at the same time offering you a position that you will find both challenging and rewarding as you begin to feel the real potential of your career goals.

Canadian Bearings is an equal opportunity employer.

Canadian Bearings will provide accommodations for candidates with disabilities. If you are contacted for consideration and require specific accommodation because of a disability or a medical need, please indicate the accommodation required.

We appreciate your interest and thank you for applying to the Canadian Bearings team. Please note that we are only reviewing applications submitted through our job postings on LinkedIn and Indeed.

Only those candidates selected for further consideration will be contacted. Thank you for your understanding.

Apply Now

Refine Your Search

customer support & client services occupations jobs in thunder bay, on

Customer Service Representative

Customer Service Manager (CSM)

Member Experience Supervisor

Client Care Coordinator - Service

Part Time Customer Care Associate ON

Customer Experience Strategist - Automotive Auction

Bilingual (EN/FR) Customer Care Furniture Specialist (Remote)

Bilingual Spécialiste Service à la Clientèle Ameublement

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