thunder bay on customer service agent Jobs – 10 Openings This Week

Passenger Services Agent
North Star Air Ltd. —Thunder Bay, ON
- From $20.26 an hour
- Overtime
- Microsoft Excel
- Writing skills
- Basic math
- Profit sharing
- Employee stock purchase plan
Quick apply
8d
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Customer Service Agent 3 -Thunder Bay- Part Time - Term - Non -Bilingual
Serco North America —Thunder Bay, ON
- From $23.64 an hour
- Part-time
- Bilingual
- Customer service
- English
Customer Service Agent
Perimeter Aviation —Thunder Bay, ON
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Human Resources Manager, Thunder Bay Sawmill
Domtar —Thunder Bay, ON
- $105,000–$125,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Relocation assistance
- Employee assistance program
Freight Broker (Operating) Agent - Challenger (All Locations)
Challenger Motor Freight Inc —Canada
- Full-time
- Remote
- Sales
Quick apply
Bilingual Customer Service Rep (Travel Enthusiast, English / French) Remote
Concentrix —Canada
- $23.00–$24.35 an hour
- Immediate opening
- Remote
- Bilingual
- Computer science
- Sales
- Wellness program
- Dental care

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Passenger Services Agent

North Star Air Ltd. -
Thunder Bay, ON

Quick apply

Job details

Permanent | Full-time
From $20.26 an hour
8 days ago

Qualifications

Microsoft Excel
Writing skills
Basic math
High school diploma or GED
Shipping & receiving
Computer skills
Driving Licence
Time management

Full job description

About North Star Air

At North Star Air, we connect people, goods, and communities across the North. We are committed to delivering safe, reliable, and affordable air transportation while supporting the unique needs of the people we serve. People are at the heart of everything we do.

Position Summary

This dynamic, multi-faceted position will be primarily responsible for providing a high level of customer-focused service. You will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations system to service both existing and prospective customers. Additional assignments to the main terminal for counter duties may also be required to check- in schedule flight passengers and process reservations. The agent will be in constant communication with SOCC, Reservations, ramp operation crews and any other relevant personnel to ensure North Star Air’s mission to provide Safe, Affordable and Reliable Service.

Key Responsibilities

· Ensure excellent customer services when handling customer calls/inquiries; making/changing reservations, collecting payment; providing quotes and in any other customer situation

· Contact customers regarding upcoming bookings, required purchase orders or monies due in a professional and courteous manner

· Answering Flight Status updates

· Perform and uphold North Star’s Customer Service Standards to both internal and external customers

· Any other related duties as assigned

What We’re Looking For (Qualifications)

· Red Pass eligibility at Thunder Bay Airport (YQT)

· Valid G driver’s license

· High school diploma or equivalent is an asset

· Previous shipping and receiving experience is an asset

· Previous reservations and travel agency experience is an asset

· Knowledge of filling out waybills is an asset

· Able to communicate both verbally and in writing

· Basic mathematical skills

· Able to work efficiently as a part of a team as well as independently

· Computer literacy, including working skills of Excel and e-mail

· Attention to detail in all areas of work.

· Excellent organizational, time management and prioritizing skills

· Ability to communicate in Oji-Cree or Ojibway is an asset

· Ability to lift to 40lbs; Repetitively

Working Conditions

· Overtime as required

· Weekend work may be required

· Primary work location: Thunder Bay, ON

Benefits & Perks

· Extended Healthcare

· Paid Time Off

· Company Events

· Vision Care, Dental Care

· Flight Benefits

· Service Awards

· Employee Assistance Program

· Company Discounts

· Employee Recognition

· Disability Insurance, Life Insurance

· e-Store Merchandise

· On-Site Parking

· RRSP, Employee Stock Purchase Plan, Profit Sharing

(Benefits are subject to eligibility and plan terms.)

Eligibility & Accommodation

Thank you for considering a career with North Star Air we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. NSA will provide reasonable accommodation for qualified individuals with disabilities in the job application process. Applicants must have current eligibility to work in Canada. We appreciate all applications; only those selected for an interview will be contacted.

How to Apply

Please email your cover letter and resume to [email protected].
Use the subject line: “Passenger Service Agent” (to distinguish your application).

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and requirements for this position. NSA provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves.

Pay: From $20.26 per hour

Benefits:

Casual dress
Company pension
Dental care
Disability insurance
Employee assistance program
Employee stock purchase plan
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Work Location: In person

Quick apply

Refine Your Search

customer service agent jobs in thunder bay on

Passenger Services Agent

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Customer Service Agent 3 -Thunder Bay- Part Time - Term - Non -Bilingual

Customer Service Agent

Human Resources Manager, Thunder Bay Sawmill

Freight Broker (Operating) Agent - Challenger (All Locations)

Bilingual Customer Service Rep (Travel Enthusiast, English / French) Remote

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