***Only candidates who submit a Cover Letter along with their Resume/CV will be considered for this roll***
Position Summary:
Middle Beach Lodge is looking for a Front Desk Supervisor to help lead our Front Office team and ensure every guest experience reflects the warmth, professionalism, and care that define our lodge.
This is an ideal opportunity for a hospitality professional ready to take the next step into leadership while living and working in one of Canada’s most extraordinary coastal environments.
What You’ll Do:
The Front Desk Supervisor plays a key leadership role in daily operations, supporting the Front Office team while ensuring seamless guest experiences from arrival to departure. This role blends hands-on guest service with team leadership, operational oversight, and collaboration across departments.
As a Supervisor, you will also serve as Manager on Duty when scheduled, acting as a key decision-maker and point of contact for guests and staff.
Key Responsibilities
Guest Experience & Service Excellence
- Deliver warm, personalized service that reflects Middle Beach Lodge’s West Coast hospitality style
- Resolve guest concerns with professionalism, empathy, and efficiency
- Anticipate guest needs and create memorable moments throughout the stay
- Ensure lobby and reception areas maintain a welcoming, polished atmosphere
Front Desk Operations
- Oversee daily front desk operations, including check-ins, check-outs, and guest communications
- Support reservations accuracy and ensure guest profiles and stay details are complete
- Monitor room status, arrivals, departures, and special requests
- Ensure adherence to lodge policies, procedures, and service standards
Team Leadership & Support
- Provide guidance, coaching, and daily direction to Front Desk Agents
- Lead by example, fostering a positive, respectful, and accountable team culture
- Assist with training and onboarding of new team members
- Support scheduling needs and shift coverage in collaboration with leadership
Manager on Duty Responsibilities
- Act as primary on-site contact in the absence of senior management
- Support operational decision-making across departments
- Respond to guest or operational issues with professionalism and sound judgment
- Ensure safety, security, and service standards are upheld at all times
What We’re Looking For
Experience & Skills
- Previous front desk or guest service experience in hospitality
- One years supervisory or leadership experience preferred
- Strong problem-solving and conflict resolution skills
- Excellent communication and interpersonal abilities
- Highly organized with strong attention to detail
- Comfortable using property management systems and standard office software
Personal Attributes
- Warm, authentic, and guest-focused
- Calm and confident under pressure
- Team-oriented with a collaborative mindset
- Passionate about hospitality and creating meaningful guest experiences
- Adaptable and solution-driven in a dynamic environment
What We Offer:
- Subsidized on site staff accommodation (10-minute walk to work and 5-minute walk to the beach!)
- Departure Bonus upon successful completion of your contract
- Weekly free yoga
- Weekly volleyball tournaments and soccer games through the summer
- Monthly staff lunch
- Monthly employee of the month awards
- Monthly customer service excellence awards
- Annual staff parties and camping trip
- Discounted tours with local guiding company
Others:
**Only applications able to sign a minimum one (1) year contract will be considered, subsidized on-site staff accommodation starting from $350 per month, with additional off-site accommodation also available in Tofino. Retention Bonus after 6 months and Departure Bonus upon successful completion of your contract.**
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: From $20.10 per hour
Benefits:
- Discounted or free food
- Employee assistance program
- Housing allowance
- On-site gym
- On-site parking
- Store discount
- Wellness program
Ability to commute/relocate:
- Tofino, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to commit a 1 year contract?
- When is your earliest start time for the role?
Education:
- Secondary School (required)
Experience:
- Hospitality: 2 years (required)
- Supervising: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
