Toronto, On Booking agent Jobs – 12 Openings This Week

Customer Support Agent
Roam —Toronto, ON
- $45,000–$50,000 a year
- Holidays
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Reservationist (Full Time)
Park Hyatt Toronto —Toronto, ON
- $25.87 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
- Dental care
- Tuition reimbursement
PBX/Reservations Agent (Full-Time)
The Hazelton Hotel —Toronto, ON
- $21.26–$24.26 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
- Paid time off
Quick apply
8d
Client Experience Specialist, Inbound
MEDCAN —Toronto, ON
- 12 hour shift
- Remote
- Bilingual
- Customer service
- Salesforce
1d
Front Desk Agent (Resort)
CEM Resorts —Toronto, ON
- $12–$25 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
Front Desk Agent
Stay Inn Hospitality —Etobicoke, ON
- $18–$19 an hour
- Part-time
- Google Suite
- Customer service
- Microsoft Office
Quick apply
3d
Reservations Agent – Resort
CEM Resorts —Toronto, ON
- $10–$20 an hour
- Weekends as needed
- Hospitality
- Customer service
- Guest services
Hotel Front Desk- Part-Time
Best Western PLUS Toronto Airport —Mississauga, ON
- $21–$22 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
Quick apply
Front Office Manager
Hilton Garden Inn Hotel —Mississauga, ON
- $50,000–$55,000 a year
- Weekends as needed
- Heavy lifting
- Customer service
- Hotel
- Store discount
- Disability insurance
Quick apply
Founding Customer Success Manager
Valsoft Corporation —Toronto, ON
- Full-time
- Hybrid work
- Sales
- Salesforce
- Project management
Quick apply

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Reservationist (Full Time)
Park Hyatt Toronto —Toronto, ON
They respond to guest inquiries related to reservations, hotel facilities, and local attractions, and ensure that all interactions create a personalized and…
$25.87 an hour

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Customer Support Agent

Roam -
Toronto, ON

Quick apply

Job details

Permanent
$45,000–$50,000 a year

Qualifications

Customer service
Post-secondary education
Zendesk
Continuous improvement
Hospitality Management
Communication skills
Retail sales

Full job description

About Roam

Roam is the Canadian leader in the emerging car subscription market
Since launching in 2020, we've grown rapidly and are now expanding with the vision of becoming the modern automotive group, offering subscriptions, leasing, sales, and fleet management for both consumers and businesses. Our mission is to improve the way people access and own cars because we believe mobility is an essential part of modern life.
Roam is backed by world-class investors including Mantella Venture Partners and Mistral Venture Partners. Roam is profitable, growing fast, and headquartered in Toronto, Canada, with offices and garages across the GTA.
The automotive industry is undergoing a massive transformation, from electric and autonomous vehicles to entirely new mobility models like ours. It's an exciting time to be shaping the future of transportation in Canada.
Visit Roam's Website for more information: https://roam.auto/
The Customer Support Agent is:

One of the first points of contact and the voice of our customers inside the company, surfacing insights that help internal stakeholders better serve them
Customer facing and directly responsible for delivering a best-in-class experience to Roam subscribers on a day-to-day basis
Comfortable working in a fast-paced environment and able to juggle multiple priorities appropriately
In person 5 days a week at our Etobicoke location

You will be responsible for:

Responding to inbound customer inquiries across phone, email, and chat in a professional and personable manner
Booking and confirming customer appointments for vehicle pickups, drop-offs, and service visits
Greet customers upon arrival at the service drive and accurately document vehicle concerns, service history, and requested repairs or maintenance
Schedule service appointments via phone, email, and online platforms while optimizing Roam workload
Serve as the primary liaison between customers, sales, and operations to ensure clear communication throughout the subscription process
Following up with customers on outstanding invoices (related to damages, mileage overages, overdue payments)
Triaging vehicle issues and roadside queries, and escalating to the appropriate team when needed
Capturing customer feedback and improvement requests, and sharing them with the broader team
Coordinating with the operations team to ensure all customer requests and issues are completed on a daily basis
Supporting new customer onboarding, including walkthroughs, document collection, and account setup
Helping keep the front of house welcoming and organized for incoming customers
Assisting the Customer Experience Manager with reporting, documentation, and continuous improvement initiatives

Ideal candidates have:

At least 1 year of post-secondary education/experience
Worked in customer service facing roles for a minimum of 1–2 years
Enthusiasm towards helping people and approach problem solving on a personal level
Strong written and verbal communication skills
Attention to detail and time keeping
Exceptional engagement and substantial availability during peak seasons (summer holidays, spring break, winter holidays)
Strength to adapt and prioritize unexpected changes or emergency tasks
A highly motivated, proactive, 'Get it Done' attitude

People best for this role have previously worked as, or have experience using the following tools:

A retail sales associate in a high-volume, customer-facing environment
A call centre or contact centre agent comfortable using digital tools and workspaces
A customer service representative at a dealership, rental agency, or similar
A customer facing administrator/coordinator
A front desk or guest services associate in hospitality
Comfortable using Zoho, Zendesk, or other similar CRMs

Our team culture

We're a tight-knit, ambitious team led by experienced entrepreneurs and operators! We thrive on solving complex problems, moving fast, and delivering a remarkable customer experience. We also offer a comprehensive benefits plan and 4-Weeks paid vacation!
We value:

Extreme ownership
Curiosity and a growth mindset
Collaboration and kindness
Focus and resilience
A sense of humour

Quick apply

Refine Your Search

booking agent jobs in toronto, on

Customer Support Agent

Reservationist (Full Time)

PBX/Reservations Agent (Full-Time)

Client Experience Specialist, Inbound

Front Desk Agent (Resort)

Front Desk Agent

Reservations Agent – Resort

Hotel Front Desk- Part-Time

Front Office Manager

Founding Customer Success Manager

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