toronto, on customer service manager Jobs – 1087 Openings This Week

Customer Care Manager
Neilson Financial Services —Toronto, ON
- $75,000–$90,000 a year
- Serving
- Management
- Customer service
Quick apply
Service Operations Manager
Dael Thermal Group —Vaughan, ON
- Serving
- High school diploma or GED
- Business
Quick apply
Supervisor - LTL/FTL Customer Service
GALAXY FREIGHTLINE INC. —Mississauga, ON
- $60,000–$85,000 a year
- Overtime
- Customer service
- English
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
Dental Office Manager - Team Leader
Dental Office —Scarborough, ON
- From $28 an hour
- Full-time
- Medical office experience
- English
- Supervising experience
Quick apply
Client Delivery Manager (1-Year Contract)
Peoples Trust Company —Toronto, ON
- $85,000–$95,000 a year
- Monday to Friday
- Hybrid work
- CRM software
- PMP
- Project management
Senior Project Manager-in office 5 days a week
Signifi Solutions Inc. —Mississauga, ON
- From $75,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
Quick apply
Delivery Manager (Hybrid)
Compugen Inc —Toronto, ON
- $67,000–$118,100 a year
- Hybrid work
- Analysis skills
- Project management
- Organizational skills
Property Manager (West Toronto)
The Minto Group —Toronto, ON
- $85,000–$90,000 a year
- Full-time
- ERP systems
- Maintenance
- Team management
- Paid time off
Quick apply
Inside Sales Account Manager - Manufacturing- Coated Metal Products
OpTalent —Etobicoke, ON
- $80,000–$95,000 a year
- Bachelor's
- Organizational skills
- Communication skills
Quick apply
Dental Office Manager
Smile Squad Kids Dental —Toronto, ON
- $80,000–$100,000 a year
- Full-time
- CPR Certification
- Medical office experience
- Leadership
- Dental care
Quick apply
9d
Store Manager
Wellwise —Toronto, ON
- $54,000–$65,000 a year
- Full-time
- Business development
- Presentation skills
- Organizational skills
- Disability insurance
- Dental care
Quick apply
GTA Manager Float
Wellwise —Greater Toronto Area, ON
- $60,000–$70,000 a year
- Full-time
- Business development
- Presentation skills
- Organizational skills
- Mileage reimbursement
- Disability insurance
Quick apply
Service Center Manager - Speedy Glass
Speedy Glass —Markham, ON
- $71,000–$88,000 a year
- Full-time
- Sales
- Leadership
- Communication skills
Product Manager, Customer & Marketing
Harry Rosen —Toronto, ON
- $105,000–$130,000 a year
- Full-time
- Product management
- APIs
- In-person
Assistant Product Manager, Retail Banking
Industrial and Commercial Bank of China (Canada) —Toronto, ON
- Temporary
- English
- Analysis skills
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Assistant Store Manager- Client Experience & Design
Article —Toronto, ON
- $78,000–$87,000 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Dental care
Quick apply
2d
Department Sales Manager, Softgoods
Sporting Life —Markham, ON
- $55,000–$63,000 a year
- Full-time
- Leadership
- Communication skills
Manager Ramp YYZ
Swissport International AG —Mississauga, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Meat Category Manager
Confidential —Mississauga, ON
- $85,000–$100,000 a year
- Full-time
- Heavy lifting
- Sales
- Merchandising
Quick apply
12d
Territory Sales Manager
PEO Canada —Toronto, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10h

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customer service manager jobs near toronto, on

Customer Care Manager

Neilson Financial Services -
Toronto, ON

Quick apply

Job details

$75,000–$90,000 a year

Qualifications

Serving
Management
Customer service
Microsoft Office
Presentation skills
Team management
Organizational skills
Leadership
Communication skills

Full job description

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations.

The Customer Care Manager, reporting to the Head of Customer Care, Canada, will be responsible for leading their team to deliver exceptional service. This role requires a proven leader with strong people management skills and a wealth of experience in overseeing service teams. The ideal candidate will thrive in a hands-on, creative, and solution-oriented environment, with a clear focus on achieving key business KPIs.

The role demands a confident and decisive leader who takes initiative while staying aligned with both business goals and partner objectives. The Customer Care Manager will guide and authorize actions taken by the service team, ensuring optimal customer support and upholding Neilson’s high service standards. A proactive, pragmatic approach is essential to effectively serve the department and maintain the excellence that Neilson is known for.

Duties and Responsibilities:

Lead team performance by conducting regular 121 meetings, coaching, and implementing improvement plans as needed.
Collaborate with Learning and Development to facilitate agent inductions and ensure ongoing team training.
Monitor and manage team KPIs, providing performance reports to the Group General Manager – Customer Care.
Ensure team behaviour aligns with company values, compliance standards, and HR guidelines.
Conduct weekly call calibrations, coaching sessions, and quality checks on communication.
Oversee leave requests, attendance, and conduct Return to Work meetings as necessary.
Address escalated complaints in line with the company’s complaints process and provide solutions for issues.
Foster a high-energy, results-driven environment by mentoring, motivating, and supporting the team.
Manage team product and process queries, ensuring continuous knowledge development.
Track and report team performance, identifying trends and areas for improvement.
Handle rota management, eLearning completion, and team-building activities

Qualifications:

Proven experience leading and managing teams to deliver outstanding customer service.
Strong ability to build and enhance team performance through guidance, coaching, and development.
Sound understanding of operational guidelines, preferably within a regulated call centre environment (e.g., verbal scripting, compliance, processes, and procedures).
Hands-on leadership experience, with the ability to manage a team effectively.
Exceptional written and verbal communication skills.
Ability to analyze business reporting metrics and deliver results against agreed KPIs.
Solution-focused with the ability to create proactive solutions for day-to-day business demands.
Life insurance industry experience is preferred, but not essential.
Intermediate/advanced proficiency in Microsoft Office.

What You Bring to the Table:

Demonstrates Neilson values in behaviour and decision-making.
Strong leadership qualities, with the ability to drive team performance and motivation.
Excellent communication and presentation skills, both written and verbal.
Detail-oriented, ensuring high standards of service are always upheld.
Passionate, innovative, and proactive, with a drive to excel.
High energy, enthusiasm, and a dynamic approach to challenges.
Adaptable and flexible, able to thrive in a fast-paced environment.
Strong organizational skills and ability to prioritize effectively.
A natural leader with coaching and mentoring capabilities.
Professional demeanour with a positive, "can do" attitude.

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Base Salary Range: $75,000-$90,000

This posting is intended to fill an existing vacancy, with a headcount requirement of 1 position.

Accessibility for Job Applicants:

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer:

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

We use AI to assist with parts of our screening process and for interview note-taking. All hiring decisions are made by humans.

Quick apply

Refine Your Search

customer service manager jobs in toronto, on

Customer Care Manager

Service Operations Manager

Supervisor - LTL/FTL Customer Service

Dental Office Manager - Team Leader

Client Delivery Manager (1-Year Contract)

Senior Project Manager-in office 5 days a week

Delivery Manager (Hybrid)

Property Manager (West Toronto)

Inside Sales Account Manager - Manufacturing- Coated Metal Products

Dental Office Manager

Store Manager

GTA Manager Float

Service Center Manager - Speedy Glass

Product Manager, Customer & Marketing

Assistant Product Manager, Retail Banking

Assistant Store Manager- Client Experience & Design

Department Sales Manager, Softgoods

Manager Ramp YYZ

Meat Category Manager

Territory Sales Manager

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