Toronto, On Director, process excellence and enablement Jobs – 4942 Openings This Week

Director, Process Excellence and Enablement
Xplore Inc —Markham, ON
- Full-time
- Engineering
- Bachelor's
- Continuous improvement
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Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Supervising experience
- Project management
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
13d
Director of Finance (Finance Controller)
Confidential —Vaughan, ON
- $120,000–$140,000 a year
- Full-time
- Hospitality
- ERP systems
- Finance
- Disability insurance
- Dental care
Quick apply
Director Taxation
Chartwell Retirement Residences —Mississauga, ON
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
Director, Property Accounting VMC
SmartCentres —Vaughan, ON
- $125,000–$135,000 a year
- Full-time
- Microsoft Excel
- Bachelor's
- Team management
Quick apply
Senior Manager, AWS Technical Support
Ingram Micro —Mississauga, ON
- From $155,000 a year
- Full-time
- Sales
- DevOps
- Engineering
- Disability insurance
- Dental care
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Sr. Zendesk Platform Engineer
Ingram Micro —Mississauga, ON
- Up to $115,000 a year
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Youth Director
Greek Community of Victoria - job located in Victoria, BC —Toronto, ON
- $60,000–$75,000 a year
- Full-time
- CPR Certification
- English
- Master's degree
- Relocation assistance
- Dental care
Quick apply
10d
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply
IT Client Account Manager
IFDS Group —Toronto, ON
- $81,000–$102,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance program
Digital Transformation & AI Director
Scott Mission —Etobicoke, ON
- $110,000–$125,000 a year
- Full-time
- Hybrid work
- CRM software
- Master's degree
- Bachelor's
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Sr. Manager, Development Engineering
SmartCentres —Vaughan, ON
- $130,000–$145,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Civil engineering
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VP, Delivery - Digital and Enterprise Solutions
Spectrum Health Care —Toronto, ON
- Full-time
- Computer Science
- DevOps
- Engineering
Quick apply
Director of Sales and Marketing - Fire Protection
Gama Services Inc. —Vaughan, ON
- $90,000–$125,000 a year
- Full-time
- Sales
- Writing skills
- Presentation skills
Quick apply
10h
Technology Audit and Exams Specialist
BMO Financial —Toronto, ON
- $69,000–$129,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Tuition reimbursement
- Life insurance
Sr. Director, Infrastructure Automation & Compliance
McKesson —Mississauga, ON
- $151,200–$201,600 a year
- Continuous improvement
- No university degree
- Leadership
- Wellness program
- Employee stock purchase plan
Director, Commercial Banking (Corporate Finance Group)
BMO Financial —Toronto, ON
- $86,000–$160,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Tuition reimbursement
- Life insurance
Sr. Manager, Manufacturing Quality and Food Safety (QFS)
Lactalis Canada Inc —Etobicoke, ON
- $111,400–$139,200 a year
- Full-time
- Analysis skills
- Bachelor's
- In-person
- Dental care
- Tuition reimbursement
Quick apply
Director - Meeting & Event Planner
Compass Group Canada —Toronto, ON
- $80,000–$88,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Manager, IT Governance, Risk and Compliance
Pet Valu —Markham, ON
- $125,000–$135,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Dental care

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director, process excellence and enablement jobs near toronto, on

Director, Process Excellence and Enablement

Xplore Inc -
Markham, ON

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Job details

Full-time

Qualifications

Engineering
Bachelor's
Continuous improvement
Telecommunication
AI
Business
Communication skills

Full job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

The Director, Process Excellence and Enablement is accountable for driving enterprise wide process optimization across customer-facing (external users) and internal operations, with a clear mandate to remove cost from the system, improve customer and employee experience, and enable scalable growth through standardization, automation, and simplification. This role establishes and leads a Process Excellence Centre of Excellence (CoE) for Xplore—setting standards, methodologies, and governance for how processes are designed, measured, optimized, and automated across the organization. The Director partners closely with Customer Operations, Technology, Finance, Workforce, and Functional Leaders to ensure process improvements translate into measurable financial, operational, and experience outcomes. Reporting to the VP, Operational Excellence & Enablement, this role plays a critical part in Xplore’s ability to scale efficiently, improve service consistency, and reinvest savings into customer experience and growth.

Key Responsibilities Include:

Enterprise Process Excellence Strategy & CoE Leadership

Establish and lead the Process Excellence Centre of Excellence, defining the vision, mandate, and operating model for enterprise-wide process improvement.
Develop and deploy a common process excellence framework (Lean, Six Sigma, customer journey optimization, value stream mapping, etc.) to be used consistently across the organization.
Define standards for: Process documentation and governance, Metrics and performance management, Benefits tracking and value realization, Automation and digitization readiness
Act as the enterprise authority on process excellence, ensuring consistency while enabling flexibility for diverse operational environments.

Customer & Employee-Centered Process Optimization

Lead end-to-end process improvement initiatives that directly impact:

o External customer experience (ease, reliability, resolution, speed)

o Internal employee experience (simplicity, productivity, clarity, reduced friction)

Diagnose process inefficiencies across customer journeys and internal workflows, identifying root causes of cost, rework, delays, and poor experience.
Partner with Care Operations, Care and Contact Centres, Field Operations, Sales and Marketing, Network and other cross-functional teams to redesign processes that improve first-time resolution, cycle times, and service quality.
Ensure voice-of-customer and voice-of-employee insights are embedded into process design decisions.

Cost Removal, Productivity & Value Realization

Own a quantified cost-out and productivity transformation pipeline across customer and internal operations.
Identify, size, and prioritize opportunities to remove structural costs through:

o Process simplification and standardization

o Demand reduction and failure demand elimination o Automation and digitization

o Role clarity and work rebalancing

Establish disciplined benefits tracking and KPIs, ensuring savings and productivity gains are measured, validated, and sustained.
Partner with Finance to align process improvements to financial outcomes and reinvestment strategies.

Executive Leadership, Governance & Influence

Provide executive-level leadership and transparent reporting on: Process performance and bottlenecks, Cost-out and productivity progress, Automation pipeline and value realization
Establish and lead cross-functional governance forums to prioritize, sequence, and resolve dependencies across process initiatives.
Translate complex operational and process challenges into clear, decision-ready insights for senior leadership.
Influence change across the organization through strong stakeholder engagement, not formal authority.

Capability Building & Culture of Continuous Improvement

Build and mentor a high-performing team of process excellence professionals.
Develop enterprise capability through: Training and coaching of leaders and teams, Toolkits, templates, and best practices, Embedded continuous improvement ways of working
Foster a culture where teams own their processes, use data to make decisions, and continuously seek better ways of working.

The ideal candidate will possess:

Bachelor’s degree in Business, Engineering, Operations, or a related field.
10+ years of experience in process excellence, operational excellence, business transformation, or large-scale continuous improvement.
Proven experience leading enterprise-wide, cross-functional initiatives with measurable cost, productivity, and experience outcomes.
Strong background in customer-facing operations and/or shared services environments.
Demonstrated ability to stand up and operate a Centre of Excellence model.
Exceptional executive communication, influence, and stakeholder management skills.
Strong financial and analytical acumen, with experience tracking and realizing benefits.

Preferred Qualifications

Experience in telecommunications, broadband, ISP, or other large-scale service organizations.
Lean Six Sigma certification (Black Belt or equivalent) or comparable process excellence credentials.
Experience enabling automation initiatives (RPA, workflow, AI-assisted processes).
Familiarity with:

o Customer journey mapping

o Value stream management

o Contact centre and field operations processes

Experience operating in regulated or complex environments.

Leadership Competencies

Enterprise and systems-level thinker
Customer- and employee-obsessed mindset
Highly outcome-oriented with strong execution discipline
Comfortable navigating ambiguity and change
Collaborative, influence-based leadership style
Strong ability to simplify complexity and drive alignment
Relentless focus on value, sustainability, and continuous improvement

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

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Refine Your Search

director, process excellence and enablement jobs in toronto, on

Director, Process Excellence and Enablement

Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON

Director of Finance (Finance Controller)

Director Taxation

Director, Property Accounting VMC

Senior Manager, AWS Technical Support

Sr. Zendesk Platform Engineer

Youth Director

Director of Infrastructure and Policy, Moosonee, ON

IT Client Account Manager

Digital Transformation & AI Director

Sr. Manager, Development Engineering

VP, Delivery - Digital and Enterprise Solutions

Director of Sales and Marketing - Fire Protection

Technology Audit and Exams Specialist

Sr. Director, Infrastructure Automation & Compliance

Director, Commercial Banking (Corporate Finance Group)

Sr. Manager, Manufacturing Quality and Food Safety (QFS)

Director - Meeting & Event Planner

Manager, IT Governance, Risk and Compliance

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