toronto, on international business Jobs – 2508 Openings This Week

Customer Care Manager
Neilson Financial Services —Toronto, ON
- $75,000–$90,000 a year
- Serving
- Management
- Customer service
Quick apply
Executive Assistant to Managing Partner
Quantum Management Services —Toronto, ON
- $95,000–$100,000 a year
- Full-time
Quick apply
5d
Senior Director, Event Technology I - The International Centre
Encore Global —Mississauga, ON
- $85,284–$104,473 a year
- Overtime
- Sales
- Customer service
- Microsoft Office
Bilingual Licensed Insurance Advisor (LLQP)
Optima Communications International Inc. —Toronto, ON
- $40,000–$60,000 a year
- 8 hour shift
- Bilingual
- English
- High school diploma or GED
Quick apply
Sr Learning & Development Specialist - OPS
IFDS Group —Toronto, ON
- $82,000–$103,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
7d
Truck Leasing Account Manager
Kenworth Truck Centres —Concord, ON
- $65,000–$100,000 a year
- Full-time
- Sales
- Customer service
- English
- Profit sharing
- Disability insurance
Quick apply
Audit Manager, Canadian CPA and Canadian small firm experience
Chartered Professional Accountants —Toronto, ON
- $95,000–$130,000 a year
- Full-time
- Management
- Microsoft Office
- Finance
- Dental care
- Paid time off
Quick apply
Client Operations Specialist - Int'l
IFDS Group —Toronto, ON
- $53,000–$68,000 a year
- Holidays
- Hybrid work
- Bilingual
- Spanish
- English
- Employee assistance program
7d
APC Integrator
Woodgrove Technology Inc. —Toronto, ON
- From $1 a year
- Full-time
- Spanish
- Engineering
- English
- Profit sharing
- Dental care
Quick apply
Director of Internal Controls
Pala Interactive Canada —North York, ON
- $100,000–$130,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
7d
AVP, Underwriter, SCOR Business Solutions (SBS)
SCOR —Toronto, ON
- $160,000–$195,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Disability insurance
Real Estate Agent
Your Home Sold Guaranteed Realty Specialists Inc., Brokerage —York, ON
- From $75,000 a year
- Full-time
- Customer service
- Communication skills
- Marketing
- Flexible schedule
Quick apply
Business Development Sales Manager – Canada
Inline Plastics Corp —Greater Toronto Area, ON
- From $100,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
Quick apply
6d
Graduates Program - Commercial Deployment
Rothmans, Benson & Hedges —Toronto, ON
- From $75,816 a year
- Full-time
- English
- Master's degree
- Bachelor's
- Flexible schedule
8d
Bilingual HR Business Partner ( Retail)
Recrutement Prestige —Toronto, ON
- $120,000–$125,000 a year
- Full-time
- Bilingual
- Management
- English
- Flexible schedule
Quick apply
2d
Head of PPA - External Data and AI Workflow
Sanofi EU —Toronto, ON
- $121,000–$174,800 a year
- Azure
- Management
- Doctoral degree
Customs Trade Compliance and Operations Manager
PCI Panasonic Canada Inc. —Mississauga, ON
- $72,985–$115,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Tuition reimbursement
STUDENT RECRUITMENT OFFICER - CHINA / East Asian Markets - Secondary Educational Institution
Ace Acumen Heights —North York, ON
- From $17.60 an hour
- Temporary
- Google Suite
- Marketing
- Public speaking
- Flexible schedule
Quick apply
Associate Merchant
Husky Food Importers & Distributors Ltd —Woodbridge, ON
- $60,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Sr Technical Accounting & Reinsurance Analyst
SCOR —Toronto, ON
- $87,000–$106,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Finance
- Designated paid holidays
- Disability insurance
6d

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Customer Care Manager

Neilson Financial Services -
Toronto, ON

Quick apply

Job details

$75,000–$90,000 a year

Qualifications

Serving
Management
Customer service
Microsoft Office
Presentation skills
Team management
Organizational skills
Leadership
Communication skills

Full job description

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations.

The Customer Care Manager, reporting to the Head of Customer Care, Canada, will be responsible for leading their team to deliver exceptional service. This role requires a proven leader with strong people management skills and a wealth of experience in overseeing service teams. The ideal candidate will thrive in a hands-on, creative, and solution-oriented environment, with a clear focus on achieving key business KPIs.

The role demands a confident and decisive leader who takes initiative while staying aligned with both business goals and partner objectives. The Customer Care Manager will guide and authorize actions taken by the service team, ensuring optimal customer support and upholding Neilson’s high service standards. A proactive, pragmatic approach is essential to effectively serve the department and maintain the excellence that Neilson is known for.

Duties and Responsibilities:

Lead team performance by conducting regular 121 meetings, coaching, and implementing improvement plans as needed.
Collaborate with Learning and Development to facilitate agent inductions and ensure ongoing team training.
Monitor and manage team KPIs, providing performance reports to the Group General Manager – Customer Care.
Ensure team behaviour aligns with company values, compliance standards, and HR guidelines.
Conduct weekly call calibrations, coaching sessions, and quality checks on communication.
Oversee leave requests, attendance, and conduct Return to Work meetings as necessary.
Address escalated complaints in line with the company’s complaints process and provide solutions for issues.
Foster a high-energy, results-driven environment by mentoring, motivating, and supporting the team.
Manage team product and process queries, ensuring continuous knowledge development.
Track and report team performance, identifying trends and areas for improvement.
Handle rota management, eLearning completion, and team-building activities

Qualifications:

Proven experience leading and managing teams to deliver outstanding customer service.
Strong ability to build and enhance team performance through guidance, coaching, and development.
Sound understanding of operational guidelines, preferably within a regulated call centre environment (e.g., verbal scripting, compliance, processes, and procedures).
Hands-on leadership experience, with the ability to manage a team effectively.
Exceptional written and verbal communication skills.
Ability to analyze business reporting metrics and deliver results against agreed KPIs.
Solution-focused with the ability to create proactive solutions for day-to-day business demands.
Life insurance industry experience is preferred, but not essential.
Intermediate/advanced proficiency in Microsoft Office.

What You Bring to the Table:

Demonstrates Neilson values in behaviour and decision-making.
Strong leadership qualities, with the ability to drive team performance and motivation.
Excellent communication and presentation skills, both written and verbal.
Detail-oriented, ensuring high standards of service are always upheld.
Passionate, innovative, and proactive, with a drive to excel.
High energy, enthusiasm, and a dynamic approach to challenges.
Adaptable and flexible, able to thrive in a fast-paced environment.
Strong organizational skills and ability to prioritize effectively.
A natural leader with coaching and mentoring capabilities.
Professional demeanour with a positive, "can do" attitude.

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Base Salary Range: $75,000-$90,000

This posting is intended to fill an existing vacancy, with a headcount requirement of 1 position.

Accessibility for Job Applicants:

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer:

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

We use AI to assist with parts of our screening process and for interview note-taking. All hiring decisions are made by humans.

Quick apply

Refine Your Search

international business jobs in toronto, on

Customer Care Manager

Executive Assistant to Managing Partner

Senior Director, Event Technology I - The International Centre

Bilingual Licensed Insurance Advisor (LLQP)

Sr Learning & Development Specialist - OPS

Truck Leasing Account Manager

Audit Manager, Canadian CPA and Canadian small firm experience

Client Operations Specialist - Int'l

APC Integrator

Director of Internal Controls

AVP, Underwriter, SCOR Business Solutions (SBS)

Real Estate Agent

Business Development Sales Manager – Canada

Graduates Program - Commercial Deployment

Bilingual HR Business Partner ( Retail)

Head of PPA - External Data and AI Workflow

Customs Trade Compliance and Operations Manager

STUDENT RECRUITMENT OFFICER - CHINA / East Asian Markets - Secondary Educational Institution

Associate Merchant

Sr Technical Accounting & Reinsurance Analyst

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