Toronto, On L1 hardware support Jobs – 8 Openings This Week

L1 Support Hero
GAM Technical Services —Toronto, ON
- $45,000–$60,000 a year
- Weekends as needed
- Hybrid work
- Customer service
- English
- Microsoft Office
- Dental care
Quick apply
L1 Hardware Support Technician
Venture Computers of Canada Inc. —Markham, ON
- Full-time
- Heavy lifting
- Microsoft Office
- Communication skills
- Profit sharing
- Dental care
Quick apply
System Technical Support L1
Geekplus America Inc —Markham, ON
- Full-time
- Computer science
- English
- Databases
Quick apply
Senior IT Technician (L2)
Venture Computers of Canada Inc. —Markham, ON
- Full-time
- Hybrid work
- Azure
- Customer service
- Computer networking
Quick apply
Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Mississauga, ON
- Azure
- Windows
- Microsoft Office
18h
Microsoft 365 Specialist - L3
Venture Computers of Canada Inc. —Markham, ON
- Full-time
- Hybrid work
- Azure
- Sales
- Windows
Quick apply
Senior Software Developer
NRT Technology Corp. —Toronto, ON
- $100,000–$110,000 a year
- Full-time
- Master's degree
- Databases
- SQL
- Dental care
- Paid time off
Quick apply
Senior Network Engineer
Computacenter —Markham, ON
- $100,000–$120,000 a year
- Analysis skills

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Senior Computer Assembly Technician
New Era Electronics —Vaughan, ON
Technical aid during the sales process, including but not limited to interfacing with customers and sales people on design and products.
$70,000–$80,000 a year
Quick apply
7d
Cybersecurity and Cloud Admin Instructor
Metro College of Technology —North York, ON
University degree, Master degree preferred. B. Preparing the lab for the network class; Have passion for teaching and enjoying working with students.
$55–$70 an hour
Quick apply

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L1 Hardware Support Technician
Venture Computers of Canada Inc. —Markham, ON
Valid Driver’s license is required. Learning and development- chance to wear multiple hats and develop your technical skills working with clients from various…
Quick apply
System Technical Support L1
Geekplus America Inc —Markham, ON
Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team. Be responsible for Geek+ System and customers while…
Quick apply

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L1 Support Hero

GAM Technical Services -
Toronto, ON

Quick apply

Job details

Full-time
$45,000–$60,000 a year

Qualifications

Customer service
English
Microsoft Office
IT support
Solarwinds
MacOS
Active Directory
CompTIA A+
Help desk

Full job description

About GAM Tech
GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values — Teamwork, Care, Communication, Accountability, and Positive Attitude — to ensure our clients receive the best possible IT support and business solutions.

Position Overview
We're looking for an enthusiastic L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, you’ll handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. Your goal: deliver fast, friendly, and effective technical support that leaves our customers feeling cared for and confident in our service.

Compensation
Total Compensation Range: $45,000 – $60,000 per year
This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards.
Final offers are based on experience, technical ability, and certifications.

Key Responsibilities

Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Escalate unresolved incidents to the L2 Support Team with clear documentation and communication.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Follow established troubleshooting workflows and company best practices.
Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.

Qualifications & Experience

1+ years of experience in IT support, help desk, or customer service role within a technical environment.

Fluency in English
Basic understanding of Windows, macOS, Office 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities with a professional, positive attitude.
Ability to multitask, prioritize, and stay organized in a fast-paced environment.
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
A passion for technology and learning — eager to grow and advance within the team.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 are an asset but not required.

What We Offer

Total compensation package between $45,000–$60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.

Work Schedule
Full-time, Monday–Friday.
Occasional evening or weekend work may be required for critical support or project-related tasks.

Our Hiring Process
1. Apply online.
2. Complete a short personality and aptitude assessment — to help ensure you’re a great fit for our awesome team.
3. Show off your personality in a short video interview.
4. Meet your and HR leader for a deeper conversation.
5. Final chat with your future boss and Management — to make sure we’re the right fit for each other.
6. Start your dream job at GAM Tech!

Additional Information
We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.
No phone calls or website inquiries, please.

Quick apply

Refine Your Search

l1 hardware support jobs in toronto, on

L1 Support Hero

L1 Hardware Support Technician

System Technical Support L1

Senior IT Technician (L2)

Senior Administrator - Desk Side Services, AMT Asset Management Software

Microsoft 365 Specialist - L3

Senior Software Developer

Senior Network Engineer

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