Toronto, On Manager member service Jobs – 5203 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Transportation and Fleet Manager
Confidential —Concord, ON
- $120,000–$160,000 a year
- Full-time
- Management
- Up to 50% travel
- Bachelor's
- Dental care
- Paid time off
Quick apply
Nurse Practitioner - Indigenous Health Promotion and Disease Prevention, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $81.84–$85.07 an hour
- Full-time
- BLS Certification
- Travel
- Dental care
- Employee assistance program
Quick apply
Youth Director
Greek Community of Victoria - job located in Victoria, BC —Toronto, ON
- $60,000–$75,000 a year
- Full-time
- CPR Certification
- English
- Master's degree
- Relocation assistance
- Dental care
Quick apply
10d
Restoration Project Manager
PuroClean Restoration —Scarborough, ON
- Full-time
- English
- Organizational skills
- Construction experience
- Dental care
- Paid time off
Quick apply
Property Manager, Real Estate Services
The Bridg Group of Companies —Woodbridge, ON
- $50,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Quick apply
14d
Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Supervising experience
- Project management
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
13d
B2B Team Lead - Medical
TP Canada —Toronto, ON
- $55,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- High school diploma or GED
- Dental care
14d
Occupational Therapist, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $47.85–$70.82 an hour
- Full-time
- Master's degree
- Analysis skills
- Patient care
- Dental care
- Employee assistance program
Quick apply
B2B Sales Assistant Operations Manager - AI Platform
TP Canada —Toronto, ON
- $80,000 a year
- Full-time
- Microsoft Excel
- Sales
- AI
- Dental care
- Tuition reimbursement
Radiation Therapy Clinical Educator
University Health Network —Toronto, ON
- $48.00–$70.27 an hour
- Full-time
- Customer service
- English
- Master's degree
- Dental care
- Employee assistance program
Project Manager-Architectural Millwork
Confidential —Toronto, ON
- $75,000–$95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Dental care
- Vision care
Quick apply
14d
Sr. Leasing Manager
SmartCentres —Vaughan, ON
- $110,000–$145,000 a year
- Full-time
- Bachelor's
- AI
- Business
Quick apply
Geospatial Program Manager
Planview Utility Services —Markham, ON
- $90,000–$120,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Bachelor's
- Profit sharing
- Wellness program
Quick apply
12h
Business Development Rep, Fabricator Sales
Euro Tile & Stone —North York, ON
- $45,000–$120,000 a year
- Full-time
- Sales
- English
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
5d
Manager, Investment Operations (Public Markets)
CAAT Pension Plan —Toronto, ON
- $125,800–$157,200 a year
- Full-time
- Management
- Finance
- Bachelor's
- Wellness program
Quick apply
Outside Sales Representative | Company Leads
Magic Windows & Doors —Toronto, ON
- $225,000–$300,000 a year
- Full-time
- Sales
- Salesforce
- In-person
- Work from home
- Flexible schedule
Quick apply
12d
Corporate Tax Manager
Vaco by Highspring —Toronto, ON
- $65 an hour
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Quick apply
8d
Geospatial Program Manager
Planview Utility Services —Vaughan, ON
- $90,000–$120,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Bachelor's
- Profit sharing
- Wellness program
Quick apply
12h
Outside Sales Representative | Company Leads
Magic Windows & Doors —Mississauga, ON
- $225,000–$300,000 a year
- Full-time
- Sales
- Salesforce
- In-person
- Work from home
- Flexible schedule
Quick apply
12d

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

manager member service jobs in toronto, on

Manager, Service Desk

Transportation and Fleet Manager

Nurse Practitioner - Indigenous Health Promotion and Disease Prevention, Moosonee, ON

Youth Director

Restoration Project Manager

Property Manager, Real Estate Services

Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON

B2B Team Lead - Medical

Occupational Therapist, Moose Factory, ON

B2B Sales Assistant Operations Manager - AI Platform

Radiation Therapy Clinical Educator

Project Manager-Architectural Millwork

Sr. Leasing Manager

Geospatial Program Manager

Business Development Rep, Fabricator Sales

Manager, Investment Operations (Public Markets)

Outside Sales Representative | Company Leads

Corporate Tax Manager

Geospatial Program Manager

Outside Sales Representative | Company Leads

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