toronto, on operational excellence team leader Jobs – 1904 Openings This Week

Customer Care Manager
Neilson Financial Services —Toronto, ON
- $75,000–$90,000 a year
- Serving
- Management
- Customer service
Quick apply
President & Chief Executive Officer
Sinai Health —Toronto, ON
- Full-time
- Medicine
- Research
- Master's degree
B100 APU Head - Bulk Production - Vaccines
Sanofi EU —Toronto, ON
- $121,000–$174,800 a year
- Engineering
- Project management
- Bachelor's
Executive Assistant to the CEO
Allied Technical Solutions Inc. —Scarborough, ON
- $65,000–$85,000 a year
- Microsoft Office
- Administrative experience
- Project management
- Vision care
Quick apply
Tailored Clothing Leader
Harry Rosen —Toronto, ON
- $80,000–$90,000 a year
- Full-time
- Sales
- Quality Control
General Manager
Laserbody MD —Greater Toronto Area, ON
- From $65,000 a year
- Weekends as needed
- Inventory control
- Sales
- Business development
- Store discount
- Dental care
Quick apply
Director, Pharmaceutical Relations and Strategy - Mississauga (Skymark)
OMS / Royal Drugs —Mississauga, ON
- $130,000 a year
- Full-time
- Leadership
- Communication skills
Pharmacy Manager
Rexall Pharmacy Group LTD —Toronto, ON
- $51.05–$62.40 an hour
- Full-time
- Communication skills
- Disability insurance
- Relocation assistance
Quick apply
Pharmacist
Rexall Pharmacy Group LTD —Toronto, ON
- $50–$56 an hour
- Communication skills
- Disability insurance
- Relocation assistance
Quick apply
Service Center Manager - Speedy Glass
Speedy Glass —Markham, ON
- $71,000–$88,000 a year
- Full-time
- Sales
- Leadership
- Communication skills
Corporate Talent Acquisition Lead 1 year contract (Tech/Risk)
Momentum Financial Services Group —Toronto, ON
- $85,000–$100,000 a year
- Contract
- Hybrid work
- Bachelor's
- In-person
- Communication skills
Future Leaders Program - Commercial Operations
Rothmans, Benson & Hedges —Toronto, ON
- From $123,180 a year
- Full-time
- English
- Master's degree
- In-person
8d
Director of Operations
MTLI Group of Companies —Markham, ON
- $130,387.00–$165,391.11 a year
- Full-time
- Hybrid work
- ERP systems
- Travel
- Leadership
- Employee stock purchase plan
Quick apply
District Support Pharmacist
Rexall Pharmacy Group LTD —Toronto, ON
- $46.52–$56.86 an hour
- Full-time
- Communication skills
- Relocation assistance
- Dental care
Quick apply
Transportation Manager
Sysco Toronto —Toronto, ON
- $80,000–$105,000 a year
- Full-time
- Analysis skills
- Bachelor's
- Travel
6d
General Manager Transit, GTA and Central Ontario
Voyago —Toronto, ON
- $90,000–$120,000 a year
- Immediate opening
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
Senior Director, Quality and Operational Excellence
Summit Search Group —Toronto, ON
- Full-time
- Continuous improvement
- Travel
- In-person
Quick apply
Private School Principal
Confidential —Toronto, ON
- From $90,000 a year
- Weekends as needed
- Doctoral degree
- Master's degree
- Education
- Disability insurance
- Dental care
Quick apply
Service Center Manager - Speedy Glass
Speedy Glass —Markham, ON
- $71,000–$88,000 a year
- Full-time
- Sales
- Leadership
- Communication skills
Driver (Full Time)
CLS Catering Services Ltd. —Mississauga, ON
- $24.73 an hour
- Full-time
- English
- Driving
- In-person
- Disability insurance
- Dental care
Quick apply
5d

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operational excellence team leader jobs near toronto, on

Customer Care Manager

Neilson Financial Services -
Toronto, ON

Quick apply

Job details

$75,000–$90,000 a year

Qualifications

Serving
Management
Customer service
Microsoft Office
Presentation skills
Team management
Organizational skills
Leadership
Communication skills

Full job description

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations.

The Customer Care Manager, reporting to the Head of Customer Care, Canada, will be responsible for leading their team to deliver exceptional service. This role requires a proven leader with strong people management skills and a wealth of experience in overseeing service teams. The ideal candidate will thrive in a hands-on, creative, and solution-oriented environment, with a clear focus on achieving key business KPIs.

The role demands a confident and decisive leader who takes initiative while staying aligned with both business goals and partner objectives. The Customer Care Manager will guide and authorize actions taken by the service team, ensuring optimal customer support and upholding Neilson’s high service standards. A proactive, pragmatic approach is essential to effectively serve the department and maintain the excellence that Neilson is known for.

Duties and Responsibilities:

Lead team performance by conducting regular 121 meetings, coaching, and implementing improvement plans as needed.
Collaborate with Learning and Development to facilitate agent inductions and ensure ongoing team training.
Monitor and manage team KPIs, providing performance reports to the Group General Manager – Customer Care.
Ensure team behaviour aligns with company values, compliance standards, and HR guidelines.
Conduct weekly call calibrations, coaching sessions, and quality checks on communication.
Oversee leave requests, attendance, and conduct Return to Work meetings as necessary.
Address escalated complaints in line with the company’s complaints process and provide solutions for issues.
Foster a high-energy, results-driven environment by mentoring, motivating, and supporting the team.
Manage team product and process queries, ensuring continuous knowledge development.
Track and report team performance, identifying trends and areas for improvement.
Handle rota management, eLearning completion, and team-building activities

Qualifications:

Proven experience leading and managing teams to deliver outstanding customer service.
Strong ability to build and enhance team performance through guidance, coaching, and development.
Sound understanding of operational guidelines, preferably within a regulated call centre environment (e.g., verbal scripting, compliance, processes, and procedures).
Hands-on leadership experience, with the ability to manage a team effectively.
Exceptional written and verbal communication skills.
Ability to analyze business reporting metrics and deliver results against agreed KPIs.
Solution-focused with the ability to create proactive solutions for day-to-day business demands.
Life insurance industry experience is preferred, but not essential.
Intermediate/advanced proficiency in Microsoft Office.

What You Bring to the Table:

Demonstrates Neilson values in behaviour and decision-making.
Strong leadership qualities, with the ability to drive team performance and motivation.
Excellent communication and presentation skills, both written and verbal.
Detail-oriented, ensuring high standards of service are always upheld.
Passionate, innovative, and proactive, with a drive to excel.
High energy, enthusiasm, and a dynamic approach to challenges.
Adaptable and flexible, able to thrive in a fast-paced environment.
Strong organizational skills and ability to prioritize effectively.
A natural leader with coaching and mentoring capabilities.
Professional demeanour with a positive, "can do" attitude.

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Base Salary Range: $75,000-$90,000

This posting is intended to fill an existing vacancy, with a headcount requirement of 1 position.

Accessibility for Job Applicants:

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer:

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

We use AI to assist with parts of our screening process and for interview note-taking. All hiring decisions are made by humans.

Quick apply

Refine Your Search

operational excellence team leader jobs in toronto, on

Customer Care Manager

President & Chief Executive Officer

B100 APU Head - Bulk Production - Vaccines

Executive Assistant to the CEO

Tailored Clothing Leader

General Manager

Director, Pharmaceutical Relations and Strategy - Mississauga (Skymark)

Pharmacy Manager

Pharmacist

Service Center Manager - Speedy Glass

Corporate Talent Acquisition Lead 1 year contract (Tech/Risk)

Future Leaders Program - Commercial Operations

Director of Operations

District Support Pharmacist

Transportation Manager

General Manager Transit, GTA and Central Ontario

Senior Director, Quality and Operational Excellence

Private School Principal

Service Center Manager - Speedy Glass

Driver (Full Time)

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