Human Resources and Client Services Coordinator
Location: Primarily remote (within the Greater Toronto Area), with occasional in-person meetings
Employment Type: Independent Contractor, Six-month contract, approximately 15-25 hours per week
Future Opportunity: Strong potential to transition into a permanent position
About TROIS Collective
TROIS Collective is a boutique, bilingual human resources consulting firm based in Toronto. We support small and medium-sized organizations across Canada with practical, customized HR solutions.
Our services cover the full employee lifecycle, including recruitment, onboarding, employment documentation, workplace policies, employee relations, performance management, compensation, manager coaching, and organizational development.
We work closely with business owners and leadership teams, often becoming an extension of their organization. Our approach is professional, collaborative, responsive, and focused on delivering practical solutions that make a meaningful difference.
As TROIS Collective continues to grow, we are looking for an experienced HR and recruitment professional to join our team.
The Opportunity
We are seeking an experienced Human Resources and Client Services Coordinator to support the delivery of recruitment, human resources, and client services.
Approximately 80% of the role will focus on recruitment, HR coordination, client service, and HR project support. The remaining 20% will support marketing, business development, and internal operations.
This hands-on role is well suited to a highly organized professional who communicates effectively, takes initiative, and can confidently manage multiple priorities in a fast-paced, client-focused environment.
Key ResponsibilitiesRecruitment and Candidate Sourcing
- Coordinate recruitment processes, including drafting job postings, reviewing applications, conducting screening interviews, and coordinating interviews.
- Source active and passive candidates using LinkedIn, Indeed, Boolean searches, professional networks, databases, and other recruitment tools.
- Prepare candidate profiles, interview summaries, and recommendations for clients.
- Maintain timely and professional communication with candidates and clients throughout the recruitment process.
- Maintain accurate candidate records, recruitment trackers, status updates, and follow-up activities.
HR Support and Client Service
- Communicate directly with clients and provide professional, responsive, and reliable service.
- Coordinate client meetings, timelines, project plans, follow-ups, and deliverables.
- Prepare client-ready emails, reports, presentations, meeting summaries, templates, and HR documentation.
- Support the development and implementation of foundational HR programs, including onboarding, orientation, performance management, employee handbooks, workplace policies, job descriptions, compensation reviews, employee engagement, and training initiatives.
- Support employee relations and performance-management documentation under the guidance of a senior HR consultant.
- Conduct HR research and summarize findings in clear, practical language.
- Maintain organized and confidential client files, HR trackers, project records, and employee documentation.
Marketing and Business Development
- Maintain accurate client, prospect, and business-development information in the firm’s CRM.
- Support the preparation of proposals, presentations, service descriptions, and prospective client communications.
Qualifications and Experience
- A bachelor’s degree in Human Resources or Human Resources Management is required.
- Three to five years of relevant experience in human resources, recruitment, talent acquisition, HR coordination, or a similar position.
- Proven experience managing or supporting recruitment processes from job posting through candidate selection.
- Strong experience sourcing candidates through LinkedIn, Indeed, Boolean searches, databases, professional networks, and other recruitment methods.
- General knowledge of Ontario employment practices and the Ontario Employment Standards Act; experience with other provincial jurisdictions are a bonus.
- Experience participating in the development or implementation of HR programs, policies, processes, or employee documentation.
- Intermediate or advanced proficiency in Microsoft Excel, including maintaining trackers, using formulas, organizing information, and presenting data clearly.
- Strong proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides, and virtual collaboration tools.
- Experience using applicant tracking systems, HR information systems, project-management platforms, or CRM systems is an asset.
- Experience using artificial intelligence tools responsibly and effectively to support research, drafting, sourcing, analysis, and administrative efficiency.
- Excellent written and verbal communication skills, including exceptional business-writing and email etiquette.
- Strong professional judgment and the ability to handle confidential and sensitive information.
- A CHRP or CHRL designation, or progress toward an HR designation, is an asset.
- Professional proficiency in both English and French is a strong asset.
Working Arrangement
This is an independent contractor role that is primarily remote and based in the Greater Toronto Area. The selected contractor will be expected to attend occasional in-person meetings, anticipated to occur every other month or quarterly.
The contractor must be available to provide services daily, Monday to Friday, with core availability between 10:00 a.m. and 3:00 p.m. Eastern Time. Daily start and end times may vary, provided that client needs, meetings, interviews, and deadlines are consistently met.
The role is anticipated to require approximately 15 to 25 hours per week. Actual hours may vary from week to week based on business and client needs, and this estimate should not be considered a commitment to a minimum number of hours.
This position will begin as a six-month contract, with strong potential to transition into a permanent opportunity as the firm continues to grow.
Compensation
The compensation for this role will vary based on the candidate’s experience, qualifications, recruitment expertise, HR knowledge, and ability to assume client-facing responsibilities.
Why Join TROIS Collective?
This is an opportunity to join a growing HR consulting firm and gain exposure to a wide range of organizations, industries, recruitment assignments, and HR projects.
You will work closely with experienced HR professionals, interact directly with clients, and contribute meaningfully to the continued growth of TROIS Collective.
For the right person, this position offers flexibility, variety, professional development, and strong potential to transition into a permanent role with increasing client and project responsibility.
We thank all applicants for their interest. Only candidates selected to move forward in the recruitment process will be contacted.
TROIS Collective is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. We invite applications from all qualified candidates. For applicants with disabilities requiring accommodation at any point in the recruitment process, please send a message to [email protected].
Application question(s):
- This is a six-month independent contractor position, with the potential to transition into a permanent role. Are you comfortable proceeding on this basis?
- This role is expected to require approximately 15–25 hours per week. Hours may vary based on business and client needs, and there is no guaranteed minimum number of hours. Are you comfortable with this arrangement?
- Are you available to provide services Monday to Friday, including core availability between 10:00 a.m. and 3:00 p.m. Eastern Time?
- This position is primarily remote, but occasional in-person meetings in the Greater Toronto Area may be required every other month or quarterly. Are you comfortable with this working arrangement?
- What is your desired hourly rate in Canadian dollars for an independent contractor position?
- Please describe your experience managing or supporting recruitment processes, including job postings, application reviews, screening interviews, interview coordination, candidate communication, and candidate selection.
- Please describe your human resources experience, including any involvement in HR policies, onboarding, performance management, employee documentation, employee relations, compensation, or client-facing HR support.
Work Location: Hybrid remote in Toronto, ON M5V 1H8
