Toronto, On Program manager, delivery ccaas Jobs – 3965 Openings This Week

Senior Manager, Client Delivery & Implementation
HCB Canada —North York, ON
- $70,000–$80,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Recruiting
- Mileage reimbursement
- Dental care
Quick apply
Program Manager
Reconnect Health Services —Toronto, ON
- $70,000–$88,000 a year
- Weekends as needed
- Microsoft Office
- Administrative experience
- Supervising experience
- Wellness program
- Disability insurance
Quick apply
Program Manager, Delivery - CCaaS
TELUS Digital —Toronto, ON
- $118,400–$148,000 a year
- Full-time
- Hybrid work
- PMP
- Travel
- Software development
Agile Delivery Manager
CGI —Toronto, ON
- $95,000–$145,000 a year
- Full-time
- Computer Science
- DevOps
- Engineering
Quick apply
6d
Automotive Regional Manager Corporate Locations
The Master Mechanic Inc. —Greater Toronto Area, ON
- $85,000–$110,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Store discount
- Mileage reimbursement
Quick apply
Manager, Fare Policy and Planning
Toronto Transit Commission —Toronto, ON
- $129,693–$162,089 a year
- Temporary
- Hybrid work
- Engineering
- Business development
- Analysis skills
7d
Manager, Marketing Operations
Toronto Transit Commission —Toronto, ON
- $63.50–$79.41 an hour
- Temporary
- Hybrid work
- Marketing
- Customer service
- Microsoft Office
11d
Business Development Manager
Private Lending Company —Toronto, ON
- $70,000–$200,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Operations Manager
TP Canada —Toronto, ON
- $52,000 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Dental care
Branch Manager
Graybar —Vaughan, ON
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Disability insurance
Sales Trainer I - AI Platform
TP Canada —Toronto, ON
- $51,000 a year
- Full-time
- Sales
- Public speaking
- English
- Dental care
- Tuition reimbursement
Property Manager
COMMUNITY FIRST DEVELOPMENTS INC —Toronto, ON
- From $58,000 a year
- Full-time
- Customer service
- English
- Budgeting
- Dental care
- Tuition reimbursement
Quick apply
11h
Program Manager, Child Care Centres and Home Child Care Programs
Network Child Care Services —Toronto, ON
- $75,000–$90,000 a year
- Weekends as needed
- Childcare
- Microsoft Excel
- Management
- Disability insurance
- Dental care
Quick apply
14d
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply
IT Client Account Manager
IFDS Group —Toronto, ON
- $81,000–$102,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance program
8d
Store Manager
Danier —Concord, ON
- From $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Paid time off
Quick apply
6d
Electrical Project Manager
Dot Lighting (Canada) Inc —Markham, ON
- $72,000–$100,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
Instrumentation & Monitoring Project Manager
GIP Construction Engineering —Toronto, ON
- Full-time
- Engineering
- Bachelor's
- Construction experience
Quick apply
Roofing Project Manager
Eileen Roofing Inc —Toronto, ON
- $59,453.30–$128,625.20 a year
- Overtime
- Carpentry
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Quick apply
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply

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program manager, delivery ccaas jobs near toronto, on

Senior Manager, Client Delivery & Implementation

HCB Canada -
North York, ON

Quick apply

Job details

Permanent | Full-time
$70,000–$80,000 a year

Qualifications

Project management
Presentation skills
Client services
Recruiting
Project implementation
AI

Full job description

Position Overview

The Senior Manager, Client Delivery & Implementation sits at the center of the client lifecycle, translating signed partnerships into fully operational, high-performing campaigns.

Acting as the bridge between Business Development, Technical Delivery, and Customer Success, this role owns the critical path from contract through launch—ensuring that what is sold is not only delivered, but delivered with precision, speed, and a consistently high-quality client experience.

Operating in fast-paced, project-based cycles (typically ~6 weeks), the role combines structured project management, technical coordination, and client leadership. The Senior Manager serves as the client’s primary point of contact during implementation, while orchestrating cross-functional teams to achieve launch readiness across field operations, systems, and reporting.

This role is both highly operational and highly visible—responsible for ensuring seamless transitions between revenue generation, onboarding, and long-term account growth.

Impact

Ensures every client engagement launches with clarity, alignment, and operational readiness
Protects the integrity of the sales-to-delivery handoff, reducing friction and execution risk
Accelerates time-to-launch while maintaining a high standard of client experience
Establishes the foundation for long-term client success, retention, and expansion

Key Responsibilities

Client Leadership & Implementation Ownership

Own the onboarding lifecycle from contract signature through go-live
Serve as the primary client lead during implementation, setting expectations and driving accountability
Translate client objectives into clear execution plans across internal teams

Cross-Functional Orchestration

Act as the central coordinator across Business Development, Field Operations, Data, and Technology
Align stakeholders on timelines, deliverables, and dependencies to ensure launch readiness
Proactively identify risks and drive resolution across teams

Field & Operational Readiness

Partner with Operations and Field Leadership to ensure staffing, training, messaging, and logistics are fully prepared
Validate that on-the-ground execution aligns with client commitments

Technical & Systems Implementation

Coordinate campaign setup across data systems, integrations, and reporting infrastructure
Ensure workflows, tracking, and outputs are configured, tested, and validated prior to launch

Lifecycle Transition & Continuity

Lead structured handoff to Customer Success, ensuring full continuity of context, documentation, and ownership
Re-engage as the implementation lead for expansions, relaunches, or complex program changes

Project & Process Excellence

Manage multiple concurrent implementations with clear timelines, milestones, and documentation
Continuously refine onboarding processes to improve speed, quality, and scalability

Core Competencies

Ability to operate as both project manager and client lead in parallel
Strong translation skills—turning complex technical and operational requirements into clear plans
High attention to detail paired with strong execution velocity
Confident stakeholder management across clients and internal teams
Structured, organized, and deadline-driven
Proactive risk identification and problem-solving
Collaborative, low-ego approach with strong ownership mindset

Qualifications & Experience

3–5+ years in implementation, onboarding, project management, or client operations roles
Proven ability to manage multiple high-tempo, time-sensitive launches simultaneously
Experience coordinating across technical, operational, and client-facing stakeholders
Strong written, verbal, and presentation skills
High level of accuracy and organization in managing complex workflows
Experience in agency, fundraising, campaign operations, or similar environments is an asset

What We Offer You

Flexible work environment
A competitive pay rate and generous bonus opportunity
100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)
Company wide Socials & Milestones Celebrations
Paid Sick Days and Employee Assistance Programs, including premium mental health resources
Group Auto & Home Insurance deep discounts through The Cooperators.
Access to Employee Discounts to 1000+ stores through Perkopolis (Cineplex, Wonderland, CNE and much more!)
Internal advancement opportunities and role development pathways
An open, inclusive and diverse working environment

Pay Range

CAD $70,000.00 - $80,000.00

Additional Information

Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
Candidates must be legally entitled to work in Canada at the time of their application.

This is a job posting for an existing vacancy.

HCB embraces the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or expediting processes. No hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals.

Accessibility

HCB promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Recruiting Manager if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Pay: $70,000.00-$80,000.00 per year

Benefits:

Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
Flexible schedule
Mileage reimbursement
On-site parking
Paid time off

Ability to commute/relocate:

North York, ON M3B 2T5: reliably commute or plan to relocate before starting work (required)

Experience:

Project implementation: 3 years (required)
Client services: 3 years (required)

Work Location: Hybrid remote in North York, ON M3B 2T5

Quick apply

Refine Your Search

program manager, delivery ccaas jobs in toronto, on

Senior Manager, Client Delivery & Implementation

Program Manager

Program Manager, Delivery - CCaaS

Agile Delivery Manager

Automotive Regional Manager Corporate Locations

Manager, Fare Policy and Planning

Manager, Marketing Operations

Business Development Manager

Operations Manager

Branch Manager

Sales Trainer I - AI Platform

Property Manager

Program Manager, Child Care Centres and Home Child Care Programs

Director of Infrastructure and Policy, Moosonee, ON

IT Client Account Manager

Store Manager

Electrical Project Manager

Instrumentation & Monitoring Project Manager

Roofing Project Manager

Department Manager, Food Services- Northern Canada 16175321

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