Date Posted: 07/17/2026
Req ID: 49474
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Position Number: 00059230
Existing Vacancy: Yes
Description:
About us:
The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise, Here’s where it changes, to our students,our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.
Your opportunity:
Reporting to the Director, Client Services, the Program Concierge is a critical member of the Executive Programs team at the Rotman School of Management. Executive Programs offers a diverse range of education programs for individuals and groups in Toronto, nationally and internationally. Both standard and customized programs are offered throughout the year. The Program Concierge is responsible for providing each Executive Programs participant with an outstanding, personalized customer service experience.
Working under the direction of the Director, Client Services the responsibilities of the Executive Program Concierge include providing program information and logistics to incoming participants, answering questions and ensuring they feel supported and taken care of from the time they are admitted to the program, in the period while they are planning their time with us, and throughout their attendance in the program. The Program Concierge acts as the primary point of contact for each participant and goes above and beyond to ensure they receive extraordinary support and service. The Program Concierge must display tact and diplomacy in dealing with clients, participants, special guests, visitors, faculty, staff, and suppliers.
Your responsibilities will include:
Acting as the first point of contact for general enquiries
Analyzing client needs and making recommendations on event logistics and options
Determining logistical details and activities for events and/or programming
Coordinating scheduled activities for functions
Checking that room set-up meets approved specifications
Resolving issues that may occur during events and escalating problems as required
Scheduling travel plans and requesting appropriate accommodations.
Liaising with internal and external service stakeholders
Essential Qualifications:
Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum three years of superior customer service experience required, preferably with an executive audience
Demonstrated experience drafting clear, professionally written communication for clients, participants, or senior stakeholders.
Experience developing or improving processes, workflows, or resources, including through the use of digital tools and technologies is a benefit
Must have strong computer skills and experience working with MS Word and Excel, LMS, video conferencing tools and e-mail software applications
Must have strong computer skills and experience working with MS Word and Excel, LMS, video conferencing tools and e-mail software applications
Ability to cope with pressures and deadlines
Strongcommunication skills, both verbal and written
Great interpersonal skills with an ability to build effective relationships with stakeholders
Ability to learn and utilize different computer applications and technologies efficiently and effectively in all aspects of the job requirements
Ability to assume responsibility and work on own initiative, and also collaborate with others
This position will be required to work a variety of hours and shifts. Early morning, evening and/or weekend shifts might be required
To be successful in this role you will be:
Approachable
Communicator
Organized
Problem solver
Resilient
Team player
This is a one (1) year term opportunity
Closing Date: 07/28/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 - $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
Job descriptions are available upon request for internal applicants.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact
[email protected].
Job Segment: Concierge, Equity, Hospitality, Finance, Research
