Requisition ID: 268305
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Role:
Lead the design, delivery and continuous improvement of sales enablement, training, communications, onboarding and business support programs that equip Home Financing Solutions, Scotia Mortgage Authority and Real Estate Secured Lending teams to operate effectively and achieve business objectives. Drive sales force effectiveness, broker partner engagement and operational excellence through the management of training, communications, broker and employee onboarding, compensation programs, sales support platforms, business development initiatives and performance feedback mechanisms.
Is this role right for you? - In this role you will:
- Training: Establish and maintain a training curriculum for the Home Financing Solutions sales team, Scotia Mortgage Authority Broker Relationship Managers, and broader Real Estate Secured Lending team. Deploy and facilitate new employee and sustainment training to drive a results-oriented sales culture anchored in Scotiabank’s core values. Create training and reference material for external partners (e.g., mortgage brokers and realtors) and support retail branch training programs.
- Communications: Responsible for drafting, reviewing and publishing simple, clear and effective mortgage related communications across all origination channels and support areas. These will include posts on CORE, Mortgage Central, Salesforce, the Broker Communication Website and other internal platforms.
- Sales force onboarding: Oversee the onboarding and offboarding process for Home Financing Advisors, managing logistics and ensuring new employees have the information and resources they need to do their jobs.
- Broker onboarding and management: Oversee the onboarding and offboarding and continual licensing of mortgage brokers. Maintain lead broker team structure and dedicated underwriting pairings.
- Sales support platforms: SMA - Manage supplier relationships for mortgage broker application platforms, oversee contract and third-party risk requirements, monitor application volume and support issue resolution.
- Business Development: Design, manage and execute key client events and broker partner engagements, including reward trips and leadership field engagements. Support internal employee recognition and training events including the HFS national conference, HFS Ruby Trip, and underwriting (BRM + HFLM) training conferences.
- Compensation: Support the continuous improvement of the Unified Compensation System – used for the disbursement of variable compensation payments to employees and external brokers. Oversee the monitoring of compensation trends, changes to HFS and SMA scorecards and compensation grids.
- Expense management: Review expense statements for completeness and process supplier invoices in support of operations teams.
- Performance measurement and effectiveness: Develop and anchor feedback loops to measure and improve sales and underwriting effectiveness. Work with channel and operations leadership to discuss trending and support them through tracking improvements.
- Builds and champions a results-focused, energetic, collaborative team culture based on trust, transparency and strong partnership with channel teams and other areas of the Bank. Develops leaders within the team through coaching, development planning, mentorship and advocacy.
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations within their respective areas and in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high-performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.
Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:
- University Degree and 10+ years of sales effectiveness and/or sales experience
- Expert knowledge of Scotiabank’s mortgage origination channels and sales process to funding.
- Expert understanding of sales effectiveness principles, approaches and tactics
- Strong financial acumen with a full understanding of the P&L drivers of the mortgage business.
- Knowledge of real estate secured lending credit (e.g., adjudication of mortgage applications)
- Knowledge of the mortgage industry and Scotiabank’s real estate secured lending strategy
- Knowledge of Scotiabank’s mortgage technology platforms that support application, adjudication, accounting, and servicing activities is an asset (e.g., MAPS, MIMS, TLS, OM, MFS).
What's in it for you?
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
