OverviewCustomer Service Representative (Personal Lines)
Location: Markham, Ontario
Job Type: Full-Time
Licensing Requirement: RIBO Licensed (Registered Insurance Brokers of Ontario)
About All-Risks Insurance Brokers
At All-Risks Insurance Brokers, we pride ourselves on delivering comprehensive, tailored insurance solutions across Ontario. We connect our clients with a wide network of Canada’s leading insurance carriers to ensure they get the exact coverage they need.
We are currently seeking a dedicated, professional Customer Service Representative (CSR) to join our team in the Markham area. If you are highly organized, client-focused, and hold an active RIBO license, we want to hear from you.
Key Duties & Responsibilities
Client Relationship Management: Act as a dependable, primary point of contact for an assigned portfolio of personal lines clients. Provide exceptional service regarding auto, property, and umbrella policies.
Policy Servicing & Endorsements: Process mid-term policy changes, additions, and deletions. Order abstracts (MVRs, AutoPlus), calculate premium differences, and issue binders or certificates of insurance.
Renewal Reviews: Proactively review upcoming client renewals to ensure accurate rating and adequate coverage limits. Identify coverage gaps and cross-sell or upscale comprehensive, high-value riders where appropriate.
Claims Assistance: Act as a supportive advocate for clients navigating a loss. Collect incident details, explain policy deductibles, and facilitate smooth communication between the client and the insurance carrier’s claims adjuster.
Remarketing & Underwriting: Evaluate accounts that see significant premium adjustments at renewal, and remarket them through our vast network of standard and non-standard insurance markets to secure optimal retention.
System Accuracy: Maintain highly accurate and compliant electronic client files within our Agency Management System (AMS), ensuring all documentation aligns with RIBO regulations.
Qualifications & Skills
Licensing: Active RIBO License in good standing is required.
Experience: 1–3 years of personal lines insurance brokerage experience within Ontario.
Software Skills: Proficiency with industry-standard agency tools (e.g., Applied Epic or TAM) and carrier portals (e.g., Intact, Aviva, CAA, Economical). Experience with comparative raters like Compu-Quote/Applied Rating Services is an asset.
Local Market Knowledge: Familiarity with the Greater Toronto Area (GTA) underwriting landscape and auto/property rating variables.
Communication: Flawless written and verbal English skills. The ability to explain complex policy exclusions and wording in clear, plain language to clients is a must.
What We Offer
Competitive base salary commensurate with experience, plus commission/bonus opportunities on growth and retention.
Comprehensive health and dental benefits package.
Paid registration fees for RIBO renewals and continuing education (CE) hours.
A professional, welcoming team environment situated right in Markham’s vibrant business hub.
How to Apply
Please submit your resume along with your RIBO license number to [email protected] with the subject line "Markham (Cathedral Town) CSR Application - [Your Name]".
Pay: From $38,000.00 per year
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person
