Toronto On Hospitality service support Jobs – 1296 Openings This Week

Elevated Support Senior Specialist
TP Canada —Toronto, ON
- $21 an hour
- Weekends as needed
- CRM software
- Hospitality
- Google Suite
- Dental care
Telecommunications Sales Representative
Supreme Legacy Sales Solutions —Etobicoke, ON
- $45,000–$65,000 a year
- Weekends as needed
- Sales
- Customer service
- Communication skills
Quick apply
Front Desk and Client Experience Associate
Sweat Zero —Toronto, ON
- Part-time
- Microsoft Word
- Sales
- Salesforce
Quick apply
Night Concierge
VIVA Retirement Communities —Toronto, ON
- $21.50 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- CPR Certification
- Paid sick leave
Quick apply
Customer Service Representative - Toronto (YTZ) Part time
Porter Airlines Inc. —Toronto, ON
- Part-time
- Customer service
- Dental care
6d
Hospitality Associate -M H.A.
Trillium Health Partners —Mississauga, ON
- $25.60–$29.56 an hour
- Weekends as needed
- High school diploma or GED
6d
Hospitality Associate-M H.A.
Trillium Health Partners —Mississauga, ON
- $25.60–$29.56 an hour
- Weekends as needed
- High school diploma or GED
6d
Retail Store Sales Representative (12-month contract)
Royal Ontario Museum —Toronto, ON
- $22.53–$25.73 an hour
- Part-time
- Hospitality
- Customer service
- English
1d
Customer Support Agent
Roam —Toronto, ON
- $45,000–$50,000 a year
- Holidays
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Concierge
Marriott International, Inc —Toronto, ON
- $28.70–$31.89 an hour
- Weekends as needed
- No experience needed
- High school diploma or GED
- Supervising experience
Guest Service Agent
Four Points & Element Toronto Airport —Mississauga, ON
- $23.34–$25.93 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Dental care
Quick apply
1d
Customer Support Specialist
ecobee Technologies ULC —Toronto, ON
- $23.07 an hour
- Weekends as needed
- Serving
- Hospitality
- Spanish
- Disability insurance
- Dental care
Quick apply
Front Desk Agent
Sonesta —Toronto, ON
- $23.98–$26.65 an hour
- Weekends as needed
- ServSafe
- Customer service
- Basic math
- Disability insurance
- Dental care
5d
Office Administrator
Etobicoke Yacht Club —Etobicoke, ON
- $27.50–$30.00 an hour
- Full-time
- Bilingual
- Microsoft Excel
- English
- Dental care
- Paid time off
Quick apply
Guest Service Agent - Part Time
Sonesta —Toronto, ON
- $19–$20 an hour
- Part-time
- ServSafe
- Customer service
- Basic math
- Disability insurance
- Dental care
8d
Security Guard - Concierge - White Glove
Allied Universal —Toronto, ON
- $26.85 an hour
- Full-time
- Hospitality
- CPR Certification
- Customer service
- Dental care
- Employee assistance program
Quick apply
Lobby Attendant (Weekends) - Part Time
Hilton —Toronto, ON
- $23.19 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
1d
Customer Service Representative
ELTE —Toronto, ON
- $44,000–$46,000 a year
- Weekends as needed
- Sales
- Customer service
- Salesforce
- Dental care
- Paid time off
Quick apply
Guest Services Ambassador
One King West Hotel & Residence —Toronto, ON
- $27.98 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
14d
Receptionist
Pace Law Firm —Etobicoke, ON
- $40,000–$50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d

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hospitality service support jobs near toronto on

Elevated Support Senior Specialist

TP Canada -
Toronto, ON

Apply Now

Job details

Full-time
$21 an hour

Qualifications

CRM software
Hospitality
Google Suite
Call center
English
High school diploma or GED
Analysis skills
Organizational skills
MacOS
Computer skills
Communication skills
Negotiation

Full job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences—translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Native English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

21 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply Now

Refine Your Search

hospitality service support jobs in toronto on

Elevated Support Senior Specialist

Telecommunications Sales Representative

Front Desk and Client Experience Associate

Night Concierge

Customer Service Representative - Toronto (YTZ) Part time

Hospitality Associate -M H.A.

Hospitality Associate-M H.A.

Retail Store Sales Representative (12-month contract)

Customer Support Agent

Concierge

Guest Service Agent

Customer Support Specialist

Front Desk Agent

Office Administrator

Guest Service Agent - Part Time

Security Guard - Concierge - White Glove

Lobby Attendant (Weekends) - Part Time

Customer Service Representative

Guest Services Ambassador

Receptionist

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