Toronto On Lead hand Jobs – 5038 Openings This Week

Contact Center AI Platform-Tech Lead
Definity Financial Corporation —Toronto, ON
- $108,700–$158,700 a year
- Full-time
- Hybrid work
- CRM software
- Computer Science
- DevOps
- Tuition reimbursement
- Paid time off
Lead Hand - Weld Supervisor
Lenstar Welding & Fabricators Ltd —Vaughan, ON
- $30–$36 an hour
- Full-time
- English
- Assembly
- Supervising experience
- Dental care
- Life insurance
Quick apply
AI Engineering Lead
Definity Financial Corporation —Toronto, ON
- $108,700–$158,700 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
- Tuition reimbursement
- Paid time off
Lead Hand 310T
Roni Group —Vaughan, ON
- $45–$55 an hour
- Full-time
- Mechanic experience
- Maintenance
- English
- Dental care
- Paid time off
Quick apply
Guidewire Consultant
Sollers Consulting —Toronto, ON
- $100,000–$190,000 a year
- Full-time
- Hybrid work
- Management
- English
- Master's degree
- Paid time off
- Flexible schedule
Quick apply
Lead Audio Technician- Live Events
Stagevision LP —Mississauga, ON
- $25–$35 an hour
- Weekends as needed
- Heavy lifting
- Continuous improvement
- Team management
- Wellness program
- Mileage reimbursement
Quick apply
12d
Journey Electrician
Compatible Electric Inc. —Greater Toronto Area, ON
- $40–$46 an hour
- Full-time
- English
- Team management
- Travel
- Dental care
- Vision care
Quick apply
Automotive Workshop Manager in NEW ZEALAND
Cool HQ Limited —Toronto, ON
- $31.60–$38.95 an hour
- Overtime
- Inventory control
- Customer service
- English
Quick apply
4d
Clinical Director (NP or MD) - Sexual Health and 2SLGBTQ+ Clinic
Ontario Prevention Clinic / The PrEP Clinic —Toronto, ON
- $180,000–$210,000 a year
- Full-time
- Hybrid work
- Medicine
- Patient care
- Mentoring
Quick apply
11d
Specialist, AI Engineering
Definity Financial Corporation —Toronto, ON
- $92,000–$142,000 a year
- Full-time
- Hybrid work
- Computer Science
- Java
- Master's degree
- Tuition reimbursement
- Paid time off
Tree Nursery Manager
Royal Oak Services —Kleinburg, ON
- $32–$38 an hour
- Temporary
- English
- Supervising experience
- Team management
Quick apply
Roofing Service Manager
Donpar Roofing Ltd. —Vaughan, ON
- Full-time
- CRM software
- Maintenance
- English
- Disability insurance
- Dental care
Quick apply
Movement & Performance Specialist - Exercise Physiologist / Registered Kinesiologist
Cleveland Clinic Canada —Toronto, ON
- $50,000–$56,000 a year
- Full-time
- Customer service
- Master's degree
- Patient care
Quick apply
Team Manager - Inside Sales (B2B)
MeadowBrook Construction —Mississauga, ON
- $95–$120 a day
- Full-time
- Business development
- Mentoring
- Training & development
10d
Registered Veterinary Technician (RVT)
The Village Vet+ Annex —Toronto, ON
- $24–$37 an hour
- Full-time
- Laboratory experience
- Patient care
- Mentoring
Quick apply
5d
Sr. Millwork Estimator
All Wood Fine Interiors Ltd. —Etobicoke, ON
- $80,000–$100,000 a year
- Full-time
- Microsoft Office
- Hotel
- Continuous improvement
- Dental care
- Paid time off
Quick apply
Lead Product Design Engineer
KB RACKING —Toronto, ON
- $80,000–$95,000 a year
- Full-time
- Hybrid work
- CAD
- Engineering
- Laboratory experience
- Wellness program
- Dental care
Quick apply
10d
Associate Clinical Lead
Passion Dental Group —Toronto, ON
- Full-time
- Presentation skills
- Travel
- Patient care
- Dental care
14d
Millwork supervisor
CONCORD WOODWORKING —Concord, ON
- $75,000–$100,000 a year
- Full-time
- Civil engineering
- Organizational skills
- Budgeting
- Dental care
- Paid time off
Quick apply
13d
Hair Transplant Technician
PADRA Clinic —Toronto, ON
- $18–$41 an hour
- Full-time
- English
- Patient care
- In-person
Quick apply
3d

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Contact Center AI Platform-Tech Lead

Definity Financial Corporation -
Toronto, ON

Apply Now

Job details

Full-time
$108,700–$158,700 a year

Qualifications

CRM software
CI/CD
Defect resolution root cause analysis
Node.js
Computer Science
RESTful API
Team leadership
DevOps
Information Systems
Google Cloud Platform
Java
Master's degree
Event-driven architecture
Bachelor's
Continuous improvement
Mentoring
Root cause analysis
Business requirements
Solution architecture
SaaS
AI
Cross-functional collaboration
Python
Cross-functional communication

Full job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

The Contact Center AI (CCAI) Platform Technical Lead is a senior hands-on technology leader responsible for defining the strategy, architecture, and delivery of AI-powered customer experience solutions across Definity’s contact centre ecosystem. This role provides technical leadership and oversight for a multidisciplinary team developing scalable, secure, and resilient AI solutions that support key business areas, including Sonnet, National Broker Service, Claims, Commercial Insurance, and Petline. Working closely with business stakeholders, architects, engineers, and vendors, the Technical Lead ensures platform capabilities align with business objectives while driving innovation through generative AI, automation, analytics, and conversational technologies. Building on Definity’s industry-leading success in Contact Center AI and its adoption of Google’s Gemini Enterprise for Customer Experience (GECX), this role will evaluate emerging technologies, lead proof-of-concept initiatives, and help shape the future of customer, broker, and employee engagement through cloud-native, omnichannel AI solutions.

This is an exciting opportunity to lead one of Definity's most strategic AI platforms and help shape the next generation of customer experience through the power of generative AI and intelligent automation.

What to Expect

Lead the design, implementation, and support of AI-powered voice, chat, and digital contact center solutions.
Architect and integrate Generative AI capabilities to drive automation, operational efficiency, and enhanced customer experiences.
Develop technical designs, documentation, and enterprise-grade SaaS/CCaaS solutions, including routing, scripting, recording, and CRM integrations.
Serve as the technical lead, translating business requirements into scalable, secure, and resilient solutions.
Partner with AI, data engineering, and cross-functional teams to deliver real-time integrations and event-driven architectures.
Drive innovation through proof-of-concept initiatives, technology evaluations, and continuous improvement of the Contact Center AI platform.
Provide technical leadership, mentorship, and subject matter expertise while promoting engineering best practices across teams.

What you Bring

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
7+ years of experience designing and delivering enterprise-scale customer experience, digital engagement, or contact center solutions.
2+ years of experience developing and implementing AI-powered solutions, including conversational AI, generative AI, and intelligent automation.
Strong experience with cloud-based platforms, enterprise integrations, APIs, CRM systems, and omnichannel customer engagement solutions.
Proven ability to translate business requirements into scalable, secure, and supportable technology solutions while providing technical leadership and mentorship.
Experience with CCaaS platforms (e.g., Google CCAI/GECX, Five9, Genesys, Amazon Connect, NICE), contact center operations, and customer journey optimization.
Hands-on expertise with Google Cloud Platform, Generative AI technologies, modern programming languages (Java, Python, Node.js), and cloud-native architectures.

Salary Range : $108,700-$158,700

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

Apply Now

Refine Your Search

lead hand jobs in toronto on

Contact Center AI Platform-Tech Lead

Lead Hand - Weld Supervisor

AI Engineering Lead

Lead Hand 310T

Guidewire Consultant

Lead Audio Technician- Live Events

Journey Electrician

Automotive Workshop Manager in NEW ZEALAND

Clinical Director (NP or MD) - Sexual Health and 2SLGBTQ+ Clinic

Specialist, AI Engineering

Tree Nursery Manager

Roofing Service Manager

Movement & Performance Specialist - Exercise Physiologist / Registered Kinesiologist

Team Manager - Inside Sales (B2B)

Registered Veterinary Technician (RVT)

Sr. Millwork Estimator

Lead Product Design Engineer

Associate Clinical Lead

Millwork supervisor

Hair Transplant Technician

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