Purpose:
The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 24,000 undergraduate and graduate students, and almost 100 programs delivered through 24 Departments, Schools and Colleges. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing, teaching, research and student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world.The Program Assistant role is responsible for providing course support to undergraduate and graduate faculty, administrative support to the undergraduate and graduate programs, and primary front desk reception for the academic unit.The Program Assistant role will support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive and student-focused team environment of high performance, respect, trust, collaboration and continuous improvement, embraces diversity and fosters inclusion.
Education:
High school diploma with some post-secondary education (e.g. some University or College courses)
Experience:
One (1) year of experience in office administration and front desk reception in an academic School/Department including supporting undergraduate or graduate courses.
Skills:
Exercising exercise tact, diplomacy and discretion when dealing with others and maintain confidentiality.
Effective communication skills, including the ability to obtain and relay information accurately.
Effective customer service focused skills, including the ability to deal courteously and effectively with people.
Effective attention to detail, including accurate proofreading and cross-referencing skills.
Ability to exercise good judgment and flexibility in an environment of continuous change and process improvement.
Effective organizational skills, including the ability to set priorities and proactively pursue completion of tasks to meet deadlines.
Ability to work effectively and accurately under pressure of high volume and constant interruptions, ability to multi-task.
Ability to work in a team and to work effectively independently.
Advanced MS Word and Outlook, and intermediate MS Excel.
Ability to use content management systems to update websites such as Contribute or WordPress.
Knowledge of an on-line computerized records system (e.g. SIS)
Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
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As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
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York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.
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