Our Company:
Digital Shovel is a fast-growing tech manufacturer based in Scarborough, building modular data center solutions for the AI infrastructure space and blockchain. We design, manufacture, and innovate everything in-house at our 70,000 sq ft facility.
We’re not just known for our products—we’re proud of our people. With a supportive team culture, full benefits, an on-site gym, and snacks, we’re focused on creating an environment where great work (and fun) happens every day.
Learn more at www.digitalshovel.com/recruitment
The Position:
We are hiring a Client Success Engineer (CSE) to lead solutions and client success across the full lifecycle – from pre-sales consultation through post-sales delivery, support, and expansion. This role blends sales acumen, engineering confidence, and operational oversight at a high, critical level.
The ideal candidate will have strong technical and business development acumen. They will lead our internal solutions & sales function and grow our business development efforts. You will be a bridge between clients, product, and engineering, ensuring we deliver outstanding customer outcomes while enabling scalable growth.
Job Responsibilities:
Sales and Business Development
- Work with prospective clients to deeply understand their needs, objectives, and technical constraints
- Collaborate with sales, product, and engineering teams to design tailored solutions
- Prepare quotes, pro-formas, and invoices
- Present solutions and guide clients through technical considerations and tradeoffs
- Collaborate with internal logistics and prepare necessary shipping documentation and convey status updates to clients
- Oversee inside sales and support teams: mentor, set metrics, ensure alignment with company goals
- Represent Digital Shovel at trade shows, conferences, industry events to generate leads and partnerships
- Build relationships with clients, vendors, and ecosystem partners
- Track pipeline health, project status, and follow up on leads, opportunities, and open items
- Monitor market trends and competitor activity; provide strategic insights to leadership
Client Success and Solutions
- Manage support desk to ensure that responses and solutions are delivered based on SLAs
- Develop and maintain SOPs, troubleshooting guides, and technical documentation
- Serve as escalation point: ensure solutions meet client expectations and timelines
- Gather client feedback for continuous improvement in product and designs
- Translate design changes or feature requests between clients and engineering
- Work with design engineers and management to improve support and implementation processes
- Contribute to knowledge base: document recurring issues, FAQs, and product updates
Experience:
- 5+ years in technical sales, solutions engineering, client success, or comparable role
- Proven track record in a sales and/or technical support role
- Experience or education in an engineering role is a strong asset
- Experience managing or coordinating cross-functional teams
Qualifications:
- Strong technical aptitude (comfortable discussing system architecture, power requirements, etc.)
- Past experience in the data center industry is an asset.
- Excellent communication skills — with both technical and nontechnical stakeholders
- Willingness and ability to travel internationally as needed (up to 5 shows per year)
- Basic working knowledge or understanding of AI data centres and/or high-density computing.
Why work at Digital Shovel:
- Free healthy snack program
- Free Branded Merchandise
- Free on-site gym
- Free on-site parking
- Paid time off
- Competitive salary and benefits package inclusive but not limited to extended health care, dental care, vision care
- Company team building events
- Opportunities for professional growth and development with expanding your knowledge and skills
Our Commitment & Screening Process:
At Digital Shovel, we are committed to fostering an inclusive environment, and if you require any accessibility accommodations at any stage of the recruitment process, please let our team know. As part of our initial evaluation, candidates will complete a one-way video screening, which serves as a preliminary tool rather than a live, formal interview. Please note that we use Artificial Intelligence (AI) to assist in screening, assessing, and/or selecting applicants.
Reason for Hire:
Job Types: Full-time, Permanent
Pay: From $80,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
Ability to commute/relocate:
- Scarborough, ON M1E 2K4: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales: 3 years (required)
- Customer service: 3 years (required)
Work Location: Hybrid remote in Scarborough, ON M1E 2K4
