North America Reservations Coordinator
Job Type: Permanent Full Time
Location: Hybrid — Toronto (for those within travelling distance of the office)
Reporting to: Vice President, Americas
Salary: $45,000 - $55,000 CAD per year, plus bonus
Job purpose:
The North America Reservations Coordinator plays a key support role for our Trade and Retail sales teams, ensuring availability checks, bookings, rate confirmations, and travel documentation are handled accurately and efficiently. Working closely with North America sellers and suppliers, this role keeps the booking process running smoothly behind the scenes so our sales team can focus on delivering exceptional client experiences.
What will be your key responsibilities?
Booking & Reservations Support
- Provide booking support for North America Trade and Retail sellers across various partner portals, including securing services and updating iVector
- Deliver on-request rate confirmations and availability checks for North America Trade and Retail sellers via partner portals
- Update rates on booked files in iVector and loop in North America Trade and Retail sellers accordingly
Documentation & Communication
Generate vouchers, add pick-up times, and flesh out travel documents for North America Trade and Retail sellers, with support from the Sales Support Coordinators
- Communicate regularly during business hours with North America Trade and Retail sellers via Teams, phone, video calls, and email regarding product, documentation, and bookings
Supplier & Team Collaboration
- Attend external meetings and join calls with North American suppliers
- Attend weekly team meetings for the Americas
- Attend weekly check-ins with the Goway DMC team
What are we looking for?
Required
- Experience in a reservations, bookings, or travel administration role
- Strong attention to detail, particularly when managing documentation and rate accuracy
- Excellent written and verbal communication skills, with confidence engaging suppliers and sellers directly
- Comfortable managing multiple requests and deadlines in a fast-paced environment
- Proficiency with Microsoft Office and Teams
Preferred
- Experience with iVector or similar reservations/GDS systems
- Familiarity with North America travel products and supplier networks
- Post-secondary education in travel, tourism, hospitality, or a related field
- TICO certification
What can you expect from Goway?
Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:
- We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
- Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
- You’ll enjoy generous paid time off, including [three] weeks of vacation, [six] personal days, and a dedicated day off to celebrate your birthday.
- Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
- Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
- Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.
How to Apply:
If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.
AI Screening Disclosure
To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.
Additional Notes
Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.
Recruitment Scams & Fraud Warning
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.
About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 800 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com (https://recruiting.ultipro.ca/GOW5000GOWT/goway.com).
