truro ns service advisor Jobs – 4 Openings This Week

Automotive Service Advisor (Heavy Truck)
Nova Truck Centres —Truro Heights, NS
- Full-time
- Microsoft Excel
- Customer service
- English
- Dental care
- Paid time off
Quick apply
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Automotive Service Advisor (Heavy Truck)

Nova Truck Centres -
Truro Heights, NS

Quick apply

Job details

Full-time

Qualifications

Computer operation
Microsoft Excel
Customer service
English
Analysis skills
Recruiting
Computer skills
Communication skills

Full job description

Join our Team! Nova Truck Centers, a division of Nova Enterprises, is seeking a full-time Service Advisor for our heavy truck dealership and service centre location in Truro. You'll have the opportunity to earn individual and team bonuses based on performance. If you are proactive, professional, and focused on customer service, apply today!

Position Profile:

The Service Advisor is responsible for customer relations, scheduling repair appointments, recording the condition of vehicles and completing write ups indicating the type of work needed.

Hours: Full-time, day shifts, 40 hours per week. Monday-Friday

Responsibilities:

Schedule work into the shop via telephone and customer direct contact, record the condition of the vehicle, and complete write up indicating the type of work needed based on initial Standard Repair Times.
Interact with customers as dictated by day-to-day business; this includes calling customers to solicit work if schedule slows and dealing with customer complaints as they arise.
Review parts that are ordered in and schedule the trucks in to have the parts installed, on a daily basis.
Review and close repair orders daily.
Post cash sales and process invoices.
Help the department reach its profit goals (with opportunity for individual and team bonuses)
Check for recalls and determine appropriate payment type.
Follow up with customers on purchase order/Invoice/documentation issues.
Review warranty status prior to creation of repair order
Fill in for other employees if required.

Requirements:

Previous experience in a service department of an auto or truck dealership preferable.
Proven customer service skills including the ability to deal with customers on their issues with service or parts.
Demonstrated problem-solving and analytical skills.
Proven computer knowledge; ability to learn in house programs; MS Excel skills are a requirement.
Strong English-language listening and verbal communication skills are required.
Must possess the ability to make independent decisions when circumstances warrant.
The ability to deal professionally and tactfully with supervisors, co-workers, customers, and vendors, even under pressure.
Willingness to pursue self-development courses applicable to the job.

About Us:

Nova Truck Centres is a division of Nova Enterprises Limited, which operates Freightliner, Western Star, and Thomas Built Buses dealerships, with six locations in Nova Scotia and Newfoundland. Recognized as an Employer of Choice by the Trucking Human Resource Sector Council Atlantic, we are a dynamic company within a competitive market.

Nova Enterprises Limited is committed to providing an inclusive and accessible recruitment and employment experience. We provide accommodations during the hiring process and for employees in accordance with the Canadian Human Rights Act and applicable provincial human-rights legislation. Applicants are encouraged to advise us of any accommodations they may require. We will work collaboratively to meet accommodation needs up to the point of undue hardship.

We thank all applicants for their interest, but only those selected for an interview will be contacted. No phonecalls please.

Job Type: Full-time

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Application question(s):

Will you be able to reliably commute from your residence to our location in Truro for this job?

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

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