Vancouver, Bc Analytics remote Jobs – 210 Openings This Week

Customer Care Manager
Sundays Company —Vancouver, BC
- $70,000–$95,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Marketing
- SQL
- Store discount
- Dental care
Quick apply
1d
Business Analyst, Data & Analytics - BC Cancer, Vancouver
PHSA —Vancouver, BC
- $76,111–$109,409 a year
- Full-time
- Writing skills
- Microsoft Office
- Master's degree
Road Safety Data Advisor
ICBC —North Vancouver, BC
- $100,572–$142,494 a year
- Full-time
- Hybrid work
- Research
- SQL
- Bachelor's
- Disability insurance
- Dental care
3d
Data Analyst
Reach3 Insights —Vancouver, BC
- $65,000–$85,000 a year
- Full-time
- Remote
- Bachelor's
- AI
- Communication skills
- Dental care
- Paid time off
9d
Data Scientist I, Transportation & Traffic Data
ICBC —North Vancouver, BC
- $100,572–$142,494 a year
- Full-time
- Hybrid work
- Computer Science
- Research
- SQL
- Disability insurance
- Dental care
3d
Machine Learning Scientist - AI Trainer
DataAnnotation —Burnaby, BC
- $50.00–$140.56 an hour
- Contract
- Remote
- Doctoral degree
- Computer Science
- Writing skills
- Flexible schedule
Quick apply
Growth Marketing Specialist/-Leader
Raute Canada Ltd —Delta, BC
- $75,000–$95,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- In-person
Head of Human Resources
VGH & UBC Hospital Foundation —Vancouver, BC
- $135,600–$169,500 a year
- Full-time
- Hybrid work
- Bachelor's
- Business
- Leadership
- Disability insurance
- Dental care
Quick apply
7d
Quantitative Trader - AI Trainer
DataAnnotation —Burnaby, BC
- $50.00–$140.56 an hour
- Contract
- Remote
- Doctoral degree
- Computer Science
- Writing skills
- Flexible schedule
Quick apply
Procurement Specialist
Confidential —Vancouver, BC
- $75,000–$80,000 a year
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Bachelor's
- Flexible schedule
Quick apply
AI Data Quality Specialist - AI Trainer
DataAnnotation —Richmond, BC
- $50.00–$140.56 an hour
- Contract
- Remote
- Doctoral degree
- Computer Science
- Writing skills
- Flexible schedule
Quick apply
Marketing Manager
British Building Supplies —Burnaby, BC
- From $25 an hour
- Full-time
- Hybrid work
- SQL
- Analysis skills
- JavaScript
Quick apply
13d
Automotive Account Representative
OCAL Financial —Vancouver, BC
- $65,000–$150,000 a year
- 8 hour shift
- CRM software
- Sales
- Customer service
- Dental care
- Flexible schedule
Quick apply
Salesforce Commerce Cloud Developer
Eminence Organic Skin Care —Vancouver, BC
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Wellness program
- Tuition reimbursement
Quick apply
AI Annotation Specialist Data Science - AI Trainer
DataAnnotation —West Vancouver, BC
- $50.00–$140.56 an hour
- Contract
- Remote
- Doctoral degree
- Computer Science
- Writing skills
- Flexible schedule
Quick apply
Marketing Manager
Hullo Ferries —Vancouver, BC
- $85,000–$105,000 a year
- Full-time
- Hybrid work
- Hospitality
- Contracts
- Budgeting
Quick apply
22h
Digital Marketing Specialist
Magnolia Communications —Vancouver, BC
- $60,000–$70,000 a year
- Full-time
- Hybrid work
- Marketing
- Salesforce
- Project management
- Work from home
Quick apply
9d
Senior Accountant
Terra Nova Medical Clinic —Vancouver, BC
- $85,000 a year
- Overtime
- Hybrid work
- Supervising experience
- Team management
- Accounting
- Dental care
- Work from home
Quick apply
Business Intelligence Developer
Raise —Burnaby, BC
- $70 an hour
- Contract
- Azure
- Computer Science
- Bachelor's
Quick apply
Senior Vice President, Product
Doxim —Vancouver, BC
- Remote
- Up to 50% travel
- Engineering
- Research
- Paid time off
19h

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Customer Care Manager

Sundays Company -
Vancouver, BC

Quick apply

Job details

Permanent | Full-time
$70,000–$95,000 a year
1 day ago

Qualifications

Live chat
Sales support
Microsoft Outlook
Operations management
Marketing
SAP
Coaching
Logistics
Process improvement
Shopify
Visio
E-commerce
Performance management
SQL
Hiring
Schedule management
Warranty claims processing
Team management
Client services
Mentoring
Customer service orientation
Data analytics
Recruiting
Typing
Training & development
Order processing
Cross-functional collaboration
Leadership
Team coordination
Cross-functional communication

Full job description

OVERVIEW:

Sundays was founded in Vancouver in 2019 by four friends with deep roots in furniture and retail. We design West Coast modern pieces: warm, functional, built to last. We sell direct to customers across the US and Canada, online and through showrooms in New York, Pasadena, Santa Monica, Vancouver, Toronto, and Calgary. Our sister brand Hetta takes a more refined, traditional approach, while upholding the same commitment to quality.

The mission of the Customer Care team is to provide exceptional service and support to our customers, delivering a responsive, seamless experience from start to finish. Reporting to the Director, Customer Operations, the Customer Care Manager is accountable for ensuring the Customer Care team is delivering high quality and efficient customer interactions and supporting customers with orders from receipt to shipment. The manager is accountable for leading the department across all areas, including Customer Care, Resolutions and Trade.

We take pride in our Customer Care Team providing exceptional customer service to help expand our brand. Our team members are experts at turning customer concerns into opportunities, solving problems, and ensuring we deliver the kind of customer service people rave about.

You are organized, detail-oriented, authentic and passionate about customer care.

DUTIES & RESPONSIBILITIES:

DEPARTMENT MANAGEMENT (60%)

Coach, mentor and develop team members
Recruit, hire, and train new team members
Create/manage team schedules to maximize coverage and team performance
Manage team workload/headcount to ensure team efficiency and effectiveness and meet business need
Run and analyze team reporting, ensuring all members are aware of and meeting department metrics and KPIs
Handle customer escalations as needed to maintain an excellent customer experience
Approve escalations from Customer Care Associates related to orders
Support Customer Care Associates with questions relating to orders, processes, product and escalations
Evaluate performance and conduct regular reviews of Customer Care staff
Collaborate with Product and Marketing teams to ensure Customer Care associates have Product Knowledge training and references
Ensure all Customer Care Product Knowledge pages and references are up to date
Ensure all department processes are updated and/or lead building new department processes, as required
Lead department projects to improve operational efficiency and effectiveness, as required

DAY-TO-DAY (40%)

Customer Care

Support the team in providing exceptional customer service through chat, email and phone communication ensuring customer expectations are met and exceeded
Support customers with managing orders as needed throughout the purchase process, as needed
Provide customers with timely communication on updates to existing orders as needed
Review/approve bulk communication to customers on order updates, as needed
Support the team to drive sales transactions with customers
Support the team in providing customers with logistics execution and problem solving
Support retail with inquiries from customers in the showroom, as needed
Approve product return requests from customers
Ensure customer reviews are managed on external platforms

Resolutions

Support the Resolutions Specialist in managing claims across logistics, product and/or warranty
Ensure resolutions are finalized within SLAs, minimize product returns where possible, and ensure customers are satisfied with outcomes
Act as escalation point for cross-functional resolutions on claims issues
Review claims data and reports and highlight any key trends to cross-functional partners and leadership
Approve requests for credit or facilitate replacement orders for customers

Trade

Partner with Retail Trade Sales and Account Management to ensure Customer Care is meeting Trade Customers’ needs
Support the Trade Specialist in providing exceptional customer service through chat, email and phone communication ensuring trade customer expectations are met and exceeded
Support Trade customers with managing orders as needed throughout the purchase process, as needed
Support in providing trade customers with timely communication on updates to existing orders as needed
Support the Trade Specialist in providing customers with logistics execution and problem solving, as needed
Support the Trade Specialist in managing Trade claims logistics, product and/or warranty
Ensure resolutions are finalized within SLAs, minimize product returns where possible, and ensure customers are satisfied with outcomes
Act as escalation point for cross-functional resolutions on claims issues
Review claims data and reports and highlight any key trends to cross-functional partners and leadership
Approve requests for credit or facilitate replacement orders for customers

QUALIFICATIONS & REQUIREMENTS:

Minimum 3-5 years of progressive leadership experience working in a customer service environment
Excellent communication (oral, written) and interpersonal skills with people at any level of an organization
Experience implementing and planning complex processes in an omnichannel retail environment across cross-functional teams
Driven by results with proven experience setting and meeting targets and KPIs
Work independently with little day-to-day supervision
Intermediate to advanced computer skills including Microsoft Office programs (Excel, Outlook, Access, Visio), navigating the web and the ability to type 50+wpm
Experience with Shopify or e-commerce platform an asset
Data Analytics, SQL and experience working with SAP would be considered significant assets

WHAT WE OFFER:

Competitive salary plus bonus.
Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources and support.
Hybrid work environment that supports work-life balance.
Modern, casual office with views of downtown Vancouver and the North Shore mountains.
Stocked kitchen with snacks, fresh fruit, coffee, and tea.
Ergonomic workstations with sit-stand desks.
Free electric vehicle charging at our head office.
Generous product discounts for yourself, friends, and family.
Professional development opportunities.
In-office employee gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto).

The salary range for this role is $70,000–$95,000 annually, plus eligibility for our quarterly bonus program.

We appreciate hearing from all candidates; however, only those selected for an interview will be contacted. Sunday's is proud to be an equal opportunity employer committed to inclusive hiring practices.

Pay: $70,000.00-$95,000.00 per year

Benefits:

Casual dress
Company events
Dental care
On-site gym
On-site parking
Paid time off
Store discount
Vision care
Work from home

Application question(s):

What are your salary expectations?
This position requires 3 days per week from our office. Is this a schedule you are comfortable with?

Work Location: Hybrid remote in Vancouver, BC V6A 4L5

Quick apply

Refine Your Search

analytics remote jobs in vancouver, bc

Customer Care Manager

Business Analyst, Data & Analytics - BC Cancer, Vancouver

Road Safety Data Advisor

Data Analyst

Data Scientist I, Transportation & Traffic Data

Machine Learning Scientist - AI Trainer

Growth Marketing Specialist/-Leader

Head of Human Resources

Quantitative Trader - AI Trainer

Procurement Specialist

AI Data Quality Specialist - AI Trainer

Marketing Manager

Automotive Account Representative

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AI Annotation Specialist Data Science - AI Trainer

Marketing Manager

Digital Marketing Specialist

Senior Accountant

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Senior Vice President, Product

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